Prasoon

With three years of experience in customer service and sales in an International BPO, I have mastered the art of resolving customer queries while driving sales conversions. I have worked across both voice and non-voice processes, ensuring a seamless customer experience and maintaining a customer assistance score (CAST) above 95% consistently.

I specialize in handling inbound and outbound customer interactions, addressing concerns, resolving issues, and ensuring a positive customer experience. My ability to listen actively, empathize, and provide effective solutions has helped build trust and long-term customer relationships.

Key skills include:

✔ Effective Communication – Strong verbal and written skills to handle diverse customers professionally.

✔ Problem-Solving Ability – Quickly identifying customer pain points and offering the right solutions.

✔ Process Adherence & Accuracy – Following SOPs to maintain service quality and compliance.

✔ Customer Retention – Turning dissatisfied customers into loyal ones through excellent service.

Beyond service, I am also skilled at upselling and cross-selling relevant products and services. I understand customer needs and position solutions that add value, leading to higher sales conversions.

Sales achievements:

✔ Consistently met or exceeded sales targets through persuasive communication.

✔ Improved customer retention rates by offering personalized solutions.

✔ Identified new revenue opportunities by analyzing customer behavior and preferences.

I bring a customer-first approach while keeping business goals in mind. Whether it's solving a problem or closing a sale, my focus is always on delivering value and satisfaction.