Prashant Garagi

PRASHANT GARAGI Contact:- Epsilon Floors 8-10, HUB 1 Building of SEZ Towers, Karle Town Centre, Nagavara, Bengaluru 560045 http://www.epsilon.com/ia/ Mob:- /- Looking for a career in the field of Application/Product Support, have set my objective is to serve my best to the organization, grow professionally using consisting performance, explore new horizons and face new challenges with excellence. PROFILE SUMMARY:  Having 5 Years of total IT experience.  Currently working as Production Analyst at ‘Epsilon.’ From September -2015 to September 2018.  Having Key Skills in: MS SQL, RDBMS, Linux CentOS/Solaris, Windows Sever, RDC manager, Apache, Jira, IIS, BMC Remedy, ITIL. TECHNICAL SKILLS:       Operating System: - Linux CentOS, Windows server with working experience on production servers. Database: - MS SQL. Web Servers / Technology: - Apache Tomcat, IIS, Windows Server 2012. Connectivity Tools: - Putty, VNC, WinSCP. Tools & Utility: - RDC manager, APAC monitoring tool, BMC Remedy, Jira, Putty, IIS. Application: - Digital Marketing applications like DREAM and HARMONY, ERP applications with Sales, CRM, Finance and Engineering. Worked on JAVA and .NET applications. WORKING EXPERIENCE: Epsilon , Bangalore – September 2015 to September 2018 Client: JP Morgan & Chase, Marriott, PayPal, Darden, DELL, P&G, Pfizer, Collegeboard. Team Size: 25 Project: Digital Marketing, Finance & insurance, Banking, e-Commerce, Hotel. Platform: Linux CentOS, Windows/Xen server, MS SQL. Tools: Putty, RDC manager, APAC monitoring tool, HEAT, Help Desk ticketing tool, Dream, Harmony. Role & Responsibility: Providing production support on Linux, Windows and Xen server platform for multiple clients.  Work as a technical SPOC for critical production issues and fixing it with the help of product development team.  Handling multiple servers for multiple clients and prepare reports on hourly basis.  Troubleshoot and debug day to day issues associated with multiple servers on production environment.  Executing predefined queries on Database servers and retrieving data for reporting and revenue monitoring.  Document all unknown major or minor issue finding on day to day work.  Providing L2 Support for production servers with critical applications. The main duties related with production issues, analyzing, fixing and performing RCA. Ascendum Business Solutions (Contract for Volvo India ) – April 2015 to July 2015 Client: VOLVO. Project: Volvo Sales, CRM. Platform: MS SQL, SQL Server. Tools: BMC Remedy. Role & Responsibility:- Team Size: 15  Providing Application Support for Volvo Sales applications, analyze and resolve the incidents.  Mainly Work as a technical SPOC for critical application issues and fixing it with the help of application support and development teams.  Understand the user problems/issues and providing technical solution in timely manner.  Solving day to day issues associated with different incidents for application users.  Executing simple/complex SQL queries on Database servers and retrieving data for reporting and revenue monitoring.  Providing Application support on SQL Server platform.  Incident Management, Problem Management, Release management and testing with client within specific service downtime. Concorde Group Pvt Ltd – February 2013 to August 2014 Client: Concorde Group. Project: In4suite Real Estate ERP application – Sales, CRM, Finance, Engineering, Payroll. Platform: MS SQL, SQL Server. Tools: SQL Server 2008, RDC Manager, IIS, BMC Remedy. Team Size: 15 Role & Responsibility:  Providing Application Support for In4Suite Real Estate application, analyze and resolve the incidents.  Mainly Work as a technical SPOC for critical application issues and user incidents fixing with the help of application support and development teams.  Understand the user problems/issues and providing technical solution in timely manner.  Solving day to day issues associated with different incidents for application users.  Executing simple/complex SQL queries on Database servers and retrieving data for reporting and revenue monitoring.  Providing Application support on SQL Server platform.  Updating new releases on existing system, performing UAT and work on production issues.  Incident Management, Problem Management, Release management and testing with client within specific service downtime, Requirement Analysis and Gathering. EDUCATIONAL BACKGROUND:  B.E (Information Science and Engineering) from BLDE Bijapur, Karnataka. PERSONAL STRENGTH:      Ability to work Under Pressure without fuss. Good Communication and Mail Writing skills. Understanding the people and getting along with them at work. Open minded to update and adopt changes in system. Interested in innovative and result oriented activities. PERSONAL PROFILE:      Date of Birth Sex Nationality Marital Status Languages Known : 30/07/1988 : Male : Indian : Married : English, Hindi DECLARATION: I hereby declare that all the particulars stated above are to the best of my knowledge and believe, true and fair. For any misrepresentation or omission of fact, I shall be personally liable. Date: Place: - Bangalore Prashant Garagi