Prashant

 Prashant Rajendra Mishra Mobile: - Email:-Om Villa Flat 101, Plot 56, Sector 23 , Ulve Navi Mumbai 401106 Objective To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. Profile Summary 2 years of experience as Technical Consultant (Microsoft SharePoint/office 365) with advanced skills in troubleshooting, communication and collaboration Dedicated Engineer for OneDrive for business and have been a part of Pilot batch for the OneDrive for business Technical support. Technical Skills Platform: Windows XP/Windows 7/Windows 8/Windows 8.1/Windows Server 2008 R2/ Windows server 2013 R2. SharePoint online (Office 365) knowledge base: Search. Workflows. SharePoint Online Management Shell Security, site management, and site upgrade Information rights management Social Features Newsfeed, External users etc. Troubleshooting on OneDrive for Business issues SharePoint on premise Knowledge base: Trained on Microsoft SharePoint 2007 /2010 /2013 and InfoPath 2007/2010/2013 Introductory Hands on Microsoft SQL Server 2008 / 2008 R2 / 2012 / 2012 R2 Building Active Directory Domains Providing Core Support for Sharepoint issues : Installation and Configuration of Microsoft SharePoint Server 2007 / 2010 / 2013. Migration of SharePoint Environments from MOSS to SharePoint 2010 and 2010 to 2013. Deployment and configuration of Web Application, site collections , subsites. Configure and troubleshoot Service Applications – Managed Metadata Service Application, Bussiness Connectivity Services, Search Service Application, User Profile Service Application, Web Analytics, App Management Service Application. Well-versed with the Search Service Application Architecture. Authentication and Authorization – NTLM, Kerberos, FBA, ADFS, SAML Based Auth Backup and Restore Working with Social Features of Microsoft Sharepoint 2013 – MySites, Blogs, etc. Troubleshooting issues using tools :- ULS Logs, ULS Viewer, Network Monitor, Fiddler, Sharepoint Designer, ExamDiff , Support Diagnostics, Attending Technical Triages in order to be updated with the current affairs of the products. Knowledge on IIS Server Manager Professional Experience Technical Consultant at Wipro Ltd for SharePoint Online April 2015 – Present Working as SharePoint Online/OneDrive for Business /office 365 Technical Consultant from past 2 + years Resolving technical issues faced by the administrators in SharePoint Online 2013/office 365. Developing SharePoint designer workflow, Search Configuration, Business Connectivity service, Administrating SharePoint site collections, User profile services, metadata services etc. Implement team management skills and techniques to maintain productivity. Provide creative direction for consistency of site design, look and feel, branding, themes, navigation logo and content. Excellent analytic and problem solving skills. Outstanding verbal and written communication skills. Working as Senior Support Engineer representing Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems in Microsoft software products, and manage relationships with the customers. Working with diverse audiences including highly technical IT professionals, developers, architects and executive management Holding triage/Case Bash meetings to share knowledge with other engineers and develop customer solutions efficiently. Mentoring new team members on submitting Synopsis to technical Advisors, Scoping Cases, Technical queries, Mail templates etc., developing content for new issues and sharing across all the agents. Sending Idle cases report to the team in order to ensure that the cases are followed up daily. Working on tough cases provided by Technical lead where the customer is irate or the case is aged. Part of “Age case” reduction team – Part of a core team who will be working in tandem with TLs to drive the age case for closure to have a minimum impact on CPEs. Sutherland Global Services Dec 2013- April 2014 Was working with Sutherland Global Services and was a part of the AT& T Chat process Was troubleshooting with AT&T technicians and used to solve their problems they face while troubleshooting with AT &T customer who have purchased AT&T equipments. 3 Global Services April 2010- Dec 2012 Working for 3 Global Services Mumbai worked as an part of Network Team. The job involves handling outage related to network and resolving outages, also created trouble tickets for the network team thereby helping the front line queue to resolve the customer issues. Was coordinating with Higher Management to get the network issue fixed. SUTHERLAND GLOBAL SERVICES,June 2008- April 2010. Worked for Sutherland Technologies Limited, Mumbai for Microsoft Process As Escalation and Research Engineer from June 2009 till April 2010 handling calls for Windows XP, Windows Vista and Windows 7 operating system . Provide First Time Resolution for all the calls escalated by the Front Line Queue. Education Course University/Board Year Percentage B Com Mumbai- HSC Mumbai- SSC Mumbai- Technical Skills Personal Details Correspondence Address Om Villa Flat 101, Plot 56, Sector 23 , Ulve Navi Mumbai 401106 Date of Birth: 07th Aug 1975 Nationality: Indian Marital Status: Unmarried Declaration: I hereby declare that the above information given is true for the best of my knowledge. Place: Mumbai Date:Swati Said