Prasanth K

PROFESSIONAL SUMMARY

Results-driven IT professional with over 20 years of experience in Service Delivery and Operations Management. Expert in streamlining IT infrastructure, leading global cross-functional teams, and driving automation to enhance efficiency. Proven track record in managing large-scale transitions and meeting complex SLA/KPI targets for global clients.

CORE COMPETENCIES

• ITSM & Infrastructure: Incident, Problem, & Change Management; ITIL Frameworks.

• Strategic Leadership: Resource Allocation, Stakeholder Engagement, & Vendor Management.

• Operational Excellence: Data Analytics, Budgeting, & Process Improvement (Six Sigma/Lean).

• Digital Transformation: Automation (IAM, Patching), SAP UX Optimization, & Cloud Concepts.