Prasant Jindal

 Professional Summary(Telecom) Highly skilled, Senior Delivery Manager with more than 21 years of working experience in cross-functional environments in India and abroad. Possess good written and oral communication skills. He is certified with Ericsson Leadership Core Curriculum (LCC) program. This program gives the skills and capabilities in leading the people and teams they work with in achieving business results. A tech-savvy Program Director/Manager, well-versed in leading and directing projects from inception to completion/launch, including recruitment and talent acquisition, as well as process reengineering and improvement in the Telecom OSS/BSS area – including Network Elements and ICT Have worked in Analytics, Consulting, delivery and Pre-sales; Supported various network elements, like E/// CS5, SAPC, OGW, GGSN/SGSN, SAPC/PCRF, ICT projects handling teams size of approx. 100 at peak in multi geography locations in different time zones. Developing project initiatives, directing project plans, supporting large pre-sales engagements – Leading overall solution, Costing – overall cost estimation, supporting commercial negotiations, deciding delivery strategy - Delivery model (mix of on-shore, near-shore and off-shore resources) building resourcing engagement plan. As a Program Director responsible for – Client relationship onsite presence for client engagement heading transformation engagements with larger teams in offshore and onshore model Revenue performance targets manage project finances end to end – Cost of Sales, Budget, Project Margins Program Governance & Matrices Ad On Sales End to End Delivery Ericsson India Ltd (Dec 2013 – Till date): Role: CSI - Program Director Current Role – Leading a large transformation ICT program implementation in Latin America for a telecom client based out of Trinidad and Tobago; The implementation includes following Ericsson systems – 1. Order Management 2. Catalog Management 3. CSR Interaction system 4. Billing System 5. Multi Mediation 6. Multi Activation 7. Network Inventory and reconciliation Managing the teams (approx.70-80 members) across globe – India, Europe, Latin America in different time zones; responsible for implementation, ensuring the cross configuration between systems, system changes through MOP within and with client, complete SIT, UAT and Sanity responsibility. Governance reporting in line with Ericsson ways of working. Other Roles within Ericsson in past engagements – Headed West India Accounts (Idea, RJIL, Tata) as region Program Director, managing delivery and supporting pre-sales opportunities as CFR (Client Fulfillment Responsible). Heading team of 8 senior managers, managing P&L of the accounts, manage budget of almost 200Cr + (INR). Closely works with clients, managing relationship and day to day issues of client. Key Projects Handled - 1. Telcordia to CS5 Swap for 7 Idea Circles 2. Ericsson Catalog Manager Deployment 3. IN Decentralization 4. OGW Expansion 5. GGSN/SGSN deployment 6. SAPC/PCRF expansion 7. NG VS Deployment 8. Postpaid DCOIN implementation 9. Ericsson Granite development/enhancement at RJIL 10. SO-EM /IPTMS deployment Supported many deals as CFR (Pre-Sales) within India and overseas clients in Asia. Other Key Responsibilities: Develop and execute delivery strategy/processes from pre-sales to realization. Drive planning, forecasting, dimensioning and optimization of delivery based on business needs for programs. Responsible for the delivery of services (scope, cost, quality, time and customer satisfaction) within CSI from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases. Assist and provide CSI SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of CSI activities and proper alignment of customer requirements. Manage and motivate people in diverse teams and geography, primarily in matrix capacity – including definition of teams, interviewing and selecting process. Manage third party relationships to ensure that margin levels are met and that the business case is being realized Responsibility to capture add-on sales into client environments and develop and maintain strong and positive customer relationships Identify and address the end to end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals. Core Qualification - Areas of Expertise/Knowledge Domain Knowledge Management Skills OSS/BSS telecom applications encompassing GSM/CDMA/Landline biz in following areas: Operations, Implementation Migration & Product Evaluation, Retail & Wholesale Billing Order Fulfillment Telecom CRM & Order Generation Provisioning Convergence Bill View Pre Paid SIM Inv. Mgmt. Inter Op. Billing Dispute Handling e-TOM framework RA and Fault Mgmt. E/// IN systems E/// OSS E/// SAPC E/// GGSN/SGSN Bid Management, People Management, Consultant, Tech. Lead Vendor Management Project Management People Management Delivery Management Issues/Risks Management Experience Earlier Role (Accenture – Capability Manager): Oct 2012 – Dec 2013 As an analytics consultant and business advisor have been involved in telecom process improvements, Cost Reduction, Revenue Enhancement for major telecom clients across globe. Also actively involved in Value Stream Mapping (VSM) exercise for telecom BPO clients studying there end to end processes identifying the redundant processes, helping streamlining/optimizing processes contributing to speed, quality & cost matrices. Responsible as Design Lead & Business Advisor with Accenture on Gen4 projects - gathers, analyzes and models client data to develop quantitative and/or qualitative business insights and improve decision-making using key business outcome indicators (quality indicators/KPIs) vis-à-vis to various service offerings – Network Engineering & Optimization, Access Management, Service Fulfillment, Service Assurance. This covers predictive analytics such as statistical analysis, optimization, predictive modeling. Applies industry, domain/functional expertise to guide clients on how to maximize business value related to revenue, operating cost savings, working capital reductions, etc Past engagements @ IBM, PCL, CapGemini, Tata Group: @ IBM: Role & Responsibilities (01/2010 – 10/2012) Industry Consultant/Senior Program Manager– CRM(POS/Selfcare) Headed CRM transformation delivery for a large Mexico based Telco client Actively involved in doing fit gap analysis vis-à-vis to eTOM framework as senior consultant onsite Recommending the industry best practices (reengineering business processes & system processes) to help improving the KPIs Leading a team of approx. 80 (including senior managers in India & Mexico) as delivery head Responsible for complete program life cycle management including resourcing, Dev., ST, SIT, Deployment Industry Consultant/Senior Program Manager - Mobile Number Portability (MNP) Headed MNP (Mobile Number Portability) program for a leading telecom operator during its rollout in India. As a domain expert, my responsibility has been ensuring that all applications including Legacy, Transformation & Vendor applications (COTS) are MNP compliant for all kind of ported IN & ported OUT scenarios (including post Paid & pre paid numbers). Have been actively responsible for conducting senior management review (SMR). Conducting various workshops with all PMs & SMEs for identifying MNP related gaps across all Applications interfaces, inter-application dependencies, Reference Data dependencies, Right Data inputs for MIS & various applications. Driving various COTS vendors, legacy applications owners in circles & corporate office including AMS applications. Ensuring timely installations & load testing of Number Portability Gateway (NPG) vis-à-vis to Network elements & IT systems interfaces. Working with Service Delivery & Revenue Assurance business teams for data configuration, training, MNP rollout plan As Solution Consultant: Engage with the customer to design & develop Billing solution to fulfill needs by understanding the challenges and architectures, and turning that into required solution, doing the Due Diligence for new account transformation. Providing technical design of innovative customer solutions in line with customer requirements, fully responsible for customer solution design in RFP response (pre-sales) and delivery phase, assumes technical leadership on project key tasks: Develop customer solution design/architecture as input for overall technical solution towards billing system. Conducting workshops during BILLING system technical requirement understanding and business processes study and doing the fit gap analysis. Coordinating technical part of bid preparation with cross functional practices (OSS/BSS/Hardware): solution design/architecture, bill of materials Providing migration concepts from existing to new system architecture Evaluate & Validate necessary billing product towards the customer solution – follow COTS package selection life cycle. Coordinate with Solution Consultant, Project manager and 3rd party product manager to align customer requirements with available generic solutions and 3rd party products Presenting the solution design/architecture to customer and verify it during realization phase Evaluating technical risk for the proposed design/solution Complete technical accountability across consulting & presales support, RFI/RFP processing, proposal formulation Creating the functional mapping of all modules of billing system using the e-TOM framework among themselves and with external interfacing systems using EAI layer. Analyze the overall impact of changes to Billing System and other dependent systems from the end-to-end solution perspective Developing business use cases for Billing System As Project Manager (10/2004-12/2006) End-to-end solution delivery for various projects, lead the team of approx. 30 people- Call Flow: A CRM solution for India’s biggest Telecom Company. This CRM solution (for INBOUND & OUTBOUND Calls) has been developed in Java JSP/ASP on AIX & DB2 platform. This application is interfaced to Arbor for subscriber switch status, Billing Details and VAS activations. This has been developed for PAN INDIA implementation. Data Services billing (in-house developed product) migration to ARBOR (KENAN) – Analysis study Convergence billing dev. For voice, fixed and data services on Kenan (arbor) – to give a single summary bill view for corporate customers. Prepaid SIM inv. Mgmt.: Complete automation of channel sales network across India for prepaid SIM management: issue, receipts & WH process automation @Patni Computers - Role & Responsibilities (04/2008-01/2010) Worked as Telecom Billing Consultant for a UK based for B2B project delivery from onsite and off-shore, encompassing few of the following activities: Actively involved & Interacted with the operations team for billing operations processes prevailing with all associated brands, while understanding the kind of price plans, services and products configured and their business model. Understanding interfaces (IN/OUT) to Billing systems for all brands: in-house developed, propriety interfaces and which are reusable for transformation of IT systems Understanding SLAs involved with vendors and within departments across all brands Downloading best practice followed among all the brands while executing the OSS/BSS related operations Actively responsible for team augmentation, interviews, Project Planning, conducting weekly PSR for all the project stake holders Understanding the customer need and doing requirement analysis Doing the fit gap analysis vis-à-vis to client current processes Identifying the best practice and mapping to right system processes Compliance development on COTS products for process and requirement fitment Followed the COTS package selection life cycle management @CapGemini - Role & Responsibilities (12/2006-03/2008) Delivery Manager (ADM Project), People Manager (leading team of 60 members) Responsible for CSM (Customer Services Management) module – customization, enhancement, bug fixing, and development while leading a team of app. 30. CSM is one of the integrated parts of AMDOCS application. Following CMMi processes during the SDLC of the project. Configuration Management. Interfacing with SQA for internal audit of the project. Higher management reporting during the conductance of project steering committee meeting. @Tata Teleservices(Tata Group) - Role & Responsibilities (10/2002-10/2004) As a manager Heading the Applications department of Delhi region and responsible for overall activities for these applications implementation and smooth functioning. Requirement study of any new application development for Delhi region - Dealer’s commission management and Intranet along with MIS generation for all dept. Bill run operations, vendor coordination, Invoice printing Responsible for helping the channel sales setting up the sales counter and payment collection counter by extending the OSS/BSS applications connectivity Creating products, defining billing schedules, and defining tariffs; security privileges (restricting access according to the roles of the CSRs or end users) Helping finance in revenue reconciliation and setting up the revenue assurance module for post invoicing operations – subscriber dunning, payment reminders, deactivation/activation Daily MIS generation for senior management Working with the vendors during the product installation – sort out the component configuration dependencies Product installation, configuration & testing before installing next component @Tata Infotech(Tata Group) - Role & Responsibilities (12/2000-10/2002) As Project Lead - EHPT’s BMP (Mediation) & Progressor (Billing) Implementation for MTNL(Dolphin – Cellular Service Provider) Responsible for end to end product implementation, limited customization & end users training. Team & customer co-ordination including vendors- EHPT and HP. Testing of the Revenue Assurance and Customer relation Management modules, writing Programs as per the customer requirement. Preparation of Project Schedule and following project management methodologies – monthly metrics generation for project health tracking, risk/issues mitigation, Configuration Management. Reports requirement study, design and development for finance and customer care departments. Service Provisioning Interface automation with the switch through the communication s/w. Creating products, defining billing schedules, and defining tariffs; security privileges (restricting access according to the roles of the CSRs or end users) Working with the vendors during the product installation – sort out the component configuration dependencies product installation, configuration & testing before installing next component @Escorts Agrimachinery (Escorts Group) - Role & Responsibilities (07/1998-12/2000) As Team Lead responsible for enterprise application development, testing and deployment; Key modules worked upon – Material and Accounts Receivable @Koshika Telecom (USHA Group) - Role & Responsibilities (09/1996-07/1998) As system programmer responsible for billing and CRM modules implementation, configuration and application customization as per the circles’ requirements wherever KOSHIKA telecom had licenses (UP West & East). @IT&T (Information Technology & Telecommunications) (07/1995-09/1996) As Graduate Trainee Engineer – worked on in-house projects towards customization. Qualification B.E (computers Technology) – 1995 PGDM - 2000 Residence Address House No. 823, Sector – 17 Faridabad – 121002; Haryana