Prasanna P S

PR ASA NN A P S Syste m Administrator Mail ID:-| Mobile: - | Bangalore, India. PR OFES S IONAL S UM MAR Y : With 8+ years in EUC & IT infra, I have developed a technical knowledge in Windows OS (7, 10, 11) and Server platforms (2008 R2, 2012 R2). My technical skills include project management, ability to troubleshoot, basic network troubleshooting, and escalation support to end users with strong communication skills. I also have experience in coordinating project management and overseeing infrastructure with a focus on effective management and project execution. WORK EXPER IEN CE : ➢ System Administrator | Advanced Business and Healthcare Solutions , Bangalore. 04/2023 – 12/2024 • Co-ordinating with Key stakeholders to migrate/decommission 2008 and 2012 R2 Win Servers and VMs. • Creation of Windows VMs according to business requirements. • Creation of Admin Accounts for Servers, VMs and local machines for end users along with troubleshooting. • Creation of Meeting Room accounts and managing for Bangalore office Meeting rooms. • Implementation of Infra Setup based on the business requirements in Bangalore office. • Troubleshooting laptops under Device compliance/co-managed records. • Imaging laptops via MDT process for onboarding. • Creation of O365 accounts for onboarding candidates. • Performing backup of outlook data for exit employees. • Configuration of Printers along with troubleshooting and managing. • Handling L2 and L1 end user issues/tickets via BMC Remedy tool. • Training and assisting L1 Team with their tickets and managing escalations. • Asset and Stock Management for Bangalore office. • Vendor management to procure Hardware and Accessories for Business. • Implementation of Physical security & monitoring solutions along with enrolling users & troubleshooting. • Providing on-call support for Networking Security related incidents and activities. ➢ Accomplishments: • Contribution and co-ordination on new office project related to IT Infra Server Room setup, Build Room, IT Store, Networking, WAP points, CC TV setup, Access control setup, Assets movements in span of 45 days. • Contributed to setting up 150 laptops for Customer & Finance Team onboarding with MDT Process and assisting them with their O365 accounts as part of a 2-member team in just 30 days. • Implementation of Logitech A/V conference solutions to 20 Meeting rooms and managing it for Bangalore Office and A/V solution for Townhall setup on the Business floor. ➢ Senior Helpdesk Engineer | Verity Global Solutions , Bangalore. 05/2021 – 03/2023 • Managing and Supervising the Helpdesk operations across 4 locations for 1200+ End Users issues using Connect Wise Ticketing & monitoring tool. • Creating New User Accounts for onboarding Employees in AD and Managing AD along with assigning O365 license, required permission & access. • • • • • • • • • • • • • • Creation of New Shared Folders as per Process requirements along with management of assigning permissions for required users. Configuration of Laptop and Desktop for End Users along with Troubleshooting related to Hardware, Installing Software and performance of computer systems. Managing Encryption of Desktop and Laptops upon configuration in Bit Defender Gravity Zone. Printer configuration, management and troubleshooting. Physical Security implementation and access enrollment for the users. Managing Web access control and application blacklisting for End users depends upon their client and process requirements using Bit Defender. Managing Microsoft Security Patch updates and implementation of New/Existing applications installation and upgrades on End User Machines using connect wise patching tool. Configuration and Troubleshooting of Windows VPN and Client VPN for End users. Coordinating with Vendors for Enhancements of New available Technologies and simplified IT Solutions for integrating into Organization. Participating Client calls regarding their process change with respect to IT infra and implementing/assisting them with necessary changes. Creation of user’s profile in NyuTraq office software and auditing the allotted shift time against their login. Shift change, Process/Queues change as per business requirements along with generating weekly, bi-weekly and monthly reports from NyuTraq office software to MGMT. Supervising Asset Management of end-users using Connect Wise Tool. Access Control & CC TV maintenance of Bangalore Office Premises. ➢ Accomplishments: • Successful migration of Bit-defender End Point Security from Kaspersky Security solutions for 1200+ laptops. • In-charge of 2 Client Visits/Training from IT infra perspective and arranging the requirements for the same. ➢ Systems Engineer | Mashreq Global Services (SR Intelligent Technologies) , Bangalore. 12/2018 – 10/2020 • Creation, Modification and Deactivation of User accounts in AD. • AD Management, Automation Approvals for AD-OU movement (Computer Systems/Objects) related activities across regions. • Handling Citrix (XenApp & VDI) users’ profile related issues. • Windows OS Clone Preparation (Win 7 & Win 10). • Microsoft Patch Updating for Desktops & Laptops using SCCM along with SCCM client installation, configuration and troubleshooting. • Enrollment, Configuration and troubleshooting MacBook Pro 10, 11. • Outlook (O365 & On-Prem) configuration and troubleshooting. • Outlook, Teams and VDI configuration & troubleshooting for Laptop and Microsoft Surface Pro as MDM device. • Thin Client Configuration and troubleshooting. (HP – T520, Dell Wyse – 3040 & VXL – Gio 6 Linux). • Thin Client Console Management, Thin OS deployment, Thin Client Firmware update, Thin Client Group Creation & Defining Device Level Policies across regions. • DHCP IP reservation and DHCP Scope defining. • Encryption management of Desktop and applying security policy upon configuration. • Installation of printer drivers and troubleshooting in print server. • Cisco Video Conference Devices configuration set up with management of 15+ VC rooms. • Remote support for other regions through SCCM on Critical issues. • Troubleshooting Network, V-LAN & VPN connectivity issues. • File server mapping and troubleshooting. ➢ Accomplishments: • Configuration of 650+ Thin Clients for New location in span of 10 days with 4-member team. • Windows 10 Clone Preparation & successful migration over 350 Desktops, 500 Laptops and 50 Micro PCs. • Managing Infra Related issues on 2 sites. • O365 Migration - Assistance for Testing with users and set up of O365 Outlook account post successful Migration for 500+ Citrix based On-Prem Operational Users. ➢ IT Associate | The Oterra, (Formerly Known as Crow ne Plaza), Bangalore. 04/2017 – 12/2018 • Attending Wi-Fi issues of Guest along with Troubleshooting Wi-Fi router. • Troubleshooting of applications like Opera, Delphi, IDS which were used in Front office, Outlets and Sales for booking purposes. • Managing AD, File Sharing Sever and Gmail Domain. • Assisting Admin calls such as Printer problems, installing software, network troubleshoot for day-to-day process. • Handling issues in Windows OS (XP & 10) and computer systems/hardware issues. • Planning and arranging required setup for the Video Conference. • Reports of daily works and Backups. ➢ Accomplishments: • Migration of 100+ systems to Win 10 from Win XP Operating Systems. • Upgrading Booking and outlets software for implementation of GST rates. ➢ Customer Care Executive | Tata Business Support & Services , Chennai. 12/2014 – 05/2016 • Worked on E-Mail and Chat process. • Order placement for customers, managing their accounts and assisting with queries. A CAD EM Y : Bachelor of Engineering in Computer Science & Engineering, (2014) Gopal Ramalingam Memorial Engineering & College, Chennai. LANGUA GES: Tamil & English