Prasad Zalba

 PRASAD ZALBA C-204, Prabhu Enclave, Samarth Nagar, Socorro, Porvorim, Bardez Goa 403521 Email:- Mob: +91 - Strengths: Product(Software) implementation & support on ERP, CRM, LOS / LMS (Lending) WMS and Travel management systems. Expertise in both functional as well as technical support activities. Possesses Knowledge and experience of Service Management processes (ITIL Certified). Good client/vendor interaction skills. Comprehensively problem solving ability and willingness to learn. Possesses good verbal and written communication skills. Experience Summary: Overall experience of 12.5 years, out of which 11 years into software implementation, maintenance & support activities. Knowledge and experience of working at various stages of software implementation projects like requirement gathering, documentation, Test planning, User trainings, User Acceptance Testing (UAT), monitoring and Control. Experience of working on applications meant for various domains like Banking, Financial Services, Telecom, Manufacturing Warehousing and Travel. Coding & MIS generation. Software bug/issue analysis and troubleshooting. Coordination with software vendors for post go live support related to software upgrades, enhancements, resolution of the issues reported. Expertise in preparing reports related to bugs/defects & support activities for the higher management. Server configurations (software realease deployments, upgrades, enhancements, patches, hotfixes) Knowledge and experience of Incident Management, Release Management, & Change management. Educational Qualifications: B.E. in Electronics and Telecommunication from Goa College of Engineering. Certifications: Completed ITIL V3 Foundation certification. Technical Skills: Domain : Banking, Financial services, Telecom, Manufacturing Warehousing and Travel. Technologies : SQL-PL/SQL, Microsoft SQL Server, Postgre SQL, Oracle 9i/10g, Power Builder, Unix, IBM websphere, IIS, Windows Server 2000, Tomcat, Jboss, Glassfish. Work Experience: 1. Open Destinations Pvt. Ltd. (May 2017 – Till Date) Designation: Implementation Consultant. Responsibilities handled are – Looking after the operational level issues of various clients using travel domain software (TravelStudio). Designing of various templates for vouchers, supplier notifications, client confirmations, etc. Conducting client demos during pre sales. Conducting functional trainings on TravelStudio. Documentation and manual preparation on TravelStudion functionalities and updation on Confluence. Overall implementation and support of TravelStudio. 2. Machado & Sons Agents & Stevedores Pvt. Ltd. (July 2014 – February 2017) Designation: Operations Manager. Project I - Business Excellence Study the existing operational processes and implement changes/improvements in all five operational areas - 1) Safety, 2) Pest Control, 3) Housekeeping, 4) Storage & 5) Statutory Compliance Responsibilities handled in these areas are - Upgradation of the warehousing facility in terms of safety standards like work safety, emergency exit layouts & procedures, workers first aid trainings, safety drills & meetings. Devising a monitoring mechanism in pest control and housekeeping activities as per client requirements. Ensuring storage related maintenance/repair works are carried out regularly and records are maintained. Ensuring all the statutory compliances of the company as well as labor contractors are done on time. Interacting with clients, vendors for overall operational level tasks/concerns like maintenance & servicing of AC’s, Material Handling Equipments(MHE), DG, Electrical equipments & other infrastructures. Liaising with government officials & authorities for compliances & new project approvals. Project II - Warehouse Management System (WMS) implementation Responsibilities handled are – Studying & understanding the business requirement of WMS in terms of current operations, WMS usage feasibility & future business needs Evaluating and reviewing various WMS applications both SaaS & on-premise models Interacting with WMS vendors for WMS demonstrations and discussions Planning on the required IT infrastructure & Cost estimation Putting forward the WMS proposal to higher management for implementation approvals SLA and other legal documentation 3. R Systems International Ltd.(March 2011 – March 2014) Designation: Systems Analyst. Clients: I) Future Capital and Holdings Pvt. Ltd. Roles and Responsibilities involved were: Provide complete functional as well as technical support to the client on Indus application. Perform the first level analysis on the issues reported by users and reporting the same to the offshore support team. First level analysis includes debugging the frontend and backend components like xml’s,xsl’s, oracle procedures and functions. Deploying the hotfixes and releases on test systems and testing the same prior to deployment into production system. Generate the adhoc reports requested by users using sql queries. Provide the support for the third party applications like transunion, cibil. Constant follow-up with the offshore support team for the earliest closure of the reported issues. Performance monitoring, configuration and health checks of application and web servers on AIX system viz IBM websphere and Glassfish. II) Barclays Finance a) BAU and DC Operations Support Roles and Responsibilities involved were: Support the Loan Management System (LMS) and Collections applications which included the day to day issues and requests raised by business users. Reproduction and testing of the bugs, data fixes on test environments and deployment on production system. Service request login and ticket closure in SM7 tool, incident, change management and SLA’s management. Reporting of the data-fixes and application bugs to Indus team and follow-up on the same for their closure. Co-ordination with the business and concerned teams for release deployment and process monitoring. Support for DC operations activities which include EOD run, MIS reporting. b) Barclays NBFC Data Integration Worked on the Barclays Nbfc and StanChart Bank data integration project. Roles and activities involved were – Working on the oracle database system for data integration and migration activities. This included writing & generating plsql procedures, functions for data extraction, data verification and data integrity checks. III) Kotak Bank Roles and Responsibilities involved were: Guiding and assisting business users on UAT completion. Change & release management and assisting vendor teams in release deployment. Configuration of reports on SSRS system. 4. Qualtech Consultants Pvt. Ltd. (June 2008-March 2011) Designation: Associate Business Analyst. Client: Barclays NBFC [Non-Banking Finance Company], Mumbai. Roles and Responsibilities involved were: Provide complete Production Support for all four applications namely Loan Origination System (LOS), Loan Management System(LMS), Collections and Instinct. Service request login and ticket management in SM7 tool. Follow the service management processes and policies for incident management and change management and ensure SLA’s are met. Reporting of the data-fixes and application bugs to Indus team and follow-up on the same for their earliest closure. Reproduction and testing of the reported bugs and data fixes on test environments and their deployment on production system. Co-ordination with the business and concerned teams for release deployment and process monitoring. Debugging of the pl/sql code for application related issues. Other activities involved are,MIS reporting, data updations on Instinct fraud control system, monitoring of the accounting data upload on Navision system,trillium data updates and monitoring of the batch processes for the payment data uploads on Indus system. BA activities involved were, follow-ups with business for requirement gathering on new enhancements, documentation, testing, training, UAT and post go-live support. 5. MagnaQuest Technologies Pvt. Ltd.(September 2007-June 2008) Designation: Implementation Engineer. Client: Hathway Broadband Services , Mumbai. Roles and Responsibilities involved were: Provide On-site support for implementations/Application upgrades. Installation of the MQSubscribe and new patch releases whenever required. Provide functional/technical support to the client for resolving day-to-day application issues. Configuration of data imports/exports and monitoring of the batch processes run during month-end reporting Generation of sql scripts for the report generation as per business requirement. Debugging of pl/sql code viz procedures,functions,triggers for any transactional issues reported by the business users and regeneration of the same. 6. Base Information management Pvt. Ltd. (August 2006-May 2007) Designation: Implementation Engineer. Client: Grindwell Norton Ltd. a subsidiary of Saint Gobain Ltd., Bangalore. Responsibilities involved were: Installation and deployment of ERP Application suite (ITM). Pre-check of the pl/sql code if in case any issues reported at the application level prior to reporting the same to the offsite development team. Updation of ERP data from one site to the other site. Offset Manufacturer’s process testing and payroll JV upload from backend. Data restoration on test database from production database. Installation and testing of new enhancements. Handling end user queries in Distribution, Manufacturing and Finance processes. Communicating client queries/requirements on reported bugs or application upgrades to the development team at Base. 7. Iota Technologies Pvt. Ltd. (Mar 2006- August 2006) Designation: Implementation Engineer. Responsibilities involved were: Installation of Sixth Sense ERP System and new upgrades developed as per client’s requirement. Generate SQL queries as per user requirement for MIS reporting. Taking and restoring database dumps. Providing functional support in Sales and Purchase processes. 8. G-TEL(Goa Telecom.),Goa (May 2004- May 2005) Designation: Apprentice Engineer. Responsibilities involved were looking after the operations of SMT machines mounting SMD’s on the PCB’s and quality inspection of the finished product.