Prantika Chakraborty

Prantika chakraborty GENERAL INFO Full name: Prantika chakraborty Date of Birth:- Nationality: Indian Address: Salkia, Howrah (WB) CONTACT INFO Email:-Phone:- Linkedin: https://www.linkedin.com/in/prantika-chakraborty-9b9b219a Languages Bengali native Hindi fluent English professional Career Objective Looking for a better opportunity which can help me to grow my professional skill as well as in the process to grow with the company & I can explore my motivation & demonstration, my commitments to achieve success both in terms of job & monetary satisfaction. PROFESSIONAL EXPERIENCE WORK EXPERIENCE UJJIVAN SMALL FINANCE BANK Service Quality Officer Handling customer complains & customer grievances. Responsible for closing customer request within TAT. Monitoring outbound call center & assure to provide quality service to customer Handling all tickets that raised through CRM Next software. Responsible for MIS preparation, Mailing, Documentation. Sep 2014 - March 2020 ACADEMIC CREDENTIALS Degree Institution CGPA/ % Year B.A (English honors) BARASAT GOVT COLLEGE 2ND CLASS 2013 XII (WBHSE) HKKGHS 84.2% 2010 X (WBSE) BBGHS 83.5% 2008 EXTRA CURRICULAR ACTIVITIES AND ACHIEVEMENTS Social activities & interest Participated in social service activities like Blood donation camp, Books distribution Surfing the web for information &interacting with various people on different forums. Playing cricket & also participated in women cricket in office. Passionate about writing blogs, content etc. Certificate & Trainings Qualified in CERT exam for small finance bank(Conducted by Indian Institute of Banking & Finance) in the year of 2019.