Pranesh

 An enthusiastic analyst with expertise in strengthening companies to lead in highly competitive situations, targeting assignments in Health care Operations with an organizational experience. Location Preference: Chennai P R O F I L E S U M M A R Y MBA (Finance & Marketing) professional with nearly 6 years of experience in Banking & BPO Operations Hands-on experience in tools like Tally ERP 9, MS-Office and VBA Macros Managed all transaction processes and delivery of services; provided services to existing customers and managed all aspects of customer relationships Expertise in managing all aspects of Accounts such as Bank Account Management, Provider Enrollment, Accounts Audit ,Accounts Migration and Denial Management. Managed day-to-day activities in coordination with internal / external departments for smooth operations as per Health Care Norms Excellent capabilities in analyzing complex problems to develop corrective action alternatives; skills in preparing comprehensive, clear and concise reports C O R E C O M P E T E N C I E S ~Authorization ~ Mortgage Accounts ~ BPO Operations ~ Eligibility Verification ~ Online Denials from Website ~ Denial Management ~ Health Care Basics ~ Quality Assurance ~ Reporting & Documentation O R G A N I S A T I O N A L E X P E R I E N C E Assignments Undertaken under Wipro BPS Ltd., Sholinganallur, Chennai Associate Analyst (DRT- Banking Operations) Nov 2012 to Nov 2015 Associate Analyst (AR Calling-Health care) April 2016 to Dec 2017 Assignments Undertaken under Access Health care, Ambattur , Chennai Assistant Client Partner April 2019- Aug 2019 Assignments Undertaken under Ajuba Solutions Junior Account Executive March 19 2020- july 10 2020 Assignments Undertaken Under Medisind Solutions, Vadapalani, Chennai Senior Client representative. Dec 2020 – March 2021 Key Result Areas: Managed projects for Barclays Process, United Kingdom as a part of DRT Executed projects involving the calling the customers for accounts opening & closing, account migrations, mortgage accounts, funds transfers and email support and verified customer documents such as driving license, birth certificate and death certificate Performed day-to-day activities of assigning tasks to the team members, conducting quality checks and providing support to other teams Developed and effectuated contingency/ business continuity plans to ensure uninterrupted and smooth business operations, and attainment of budgeted objectives Monitored overall functioning of processes, identified improvement areas and implemented adequate measures to maximize customer satisfaction level Provided effective resolution to customer queries and improved relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience Presented the executive report to the Business Unit Head highlighting the performance and lack of performance of various metrics / goals of the business unit Recommended training programs for new joiners; ensured that trainings delivered to the team were put into effect and feedback was given on the program success, thereby ensuring a transparent review of acquired talent Handled 50 calls per day for banking process and medical billing process Providing the response to the clients by calling as well as Email and chat Worked in Ajuba Solutions from March 19 2020 to July 10 2020 as Junior Account Executive in Eligiblity verification Worked in Medusind from Dec 21st 2020 to March 23rd 2021 for four months in EligibilIty verification Highlights: Received the following awards/appreciations: “Altitude Award Gold” 3 times for excellent performance in UKBK projects and Direct Debit projects o Pragati Award for performance excellence for creating a Macro for auto generation of external emails o Appreciation from the client for successful completion of project before SLAs Appreciation from the management for creating & presenting Performance Excellence Ideas Designed a workflow tool for operations and coordinated with the IT Team for solutions to successfully implement the same which was appreciated by senior management Got Appreciation from the management for providing the quick response to the clients Got the “Best Performer” Award for the best performance in Mortgage account opening ORG A N I S A T I O N A L P R O J E C T S Title: Authorization Description: The project dealt with calling the insurance agents by checking the pre authorization and Retro Authorization Role: Performed voice calls on Authorization based on the team requirements. Title: Mortgage Account Opening Project Description: The project dealt with onboarding the new customers by calling and getting the inputs by call as well as by Email and Chat process. Role: Managed opening of the accounts by calling and also performed audit checks on the projects; suggested process improvement ideas and implementation. Title: Provider Enrollment Description: The project focused on verifying the documents in which the provider is enrolled or not Role: Performed voice calls as per the Team requirements, maker activities and also performed voice calls based on long form and Short form Title: Eligiblity Verification Description: The project is to verify whether the policy is active or not. Role: Checking the voice calls as per the team requirements and sent report to supervisor and manager; provided email support to the clients. Title: Fund Transfer Projects Description: The projects focused on the calling the customers before transferring of funds from one account to another account. Role: Performed funds transfer by and acted as Quality Analyst in the project. Title: Online Accounts Description: The projects focused on handling Healthcare online accounts Role: Performed 30 online accounts excluding calling accounts. Title: Denial Management Description: This project helps to check about the Claim Denial status Role: Making calls to the insurance agents (For Medicare and commercial insurance) in order denial status to check the 40 calls per day. Skills MS-Office (Word, Excel, PowerPoint) TallyERP 9 Macros using VBA A C A D E M I C D E T A I L S MBA (Finance & Marketing) from Sri Ramanujar Engineering College, Anna University, Vandallur in 2012 with 78% B.Com. from R.K.M. Vivekananda College (Autonomous), Mylapore in 2010 with 64% 12th from R.K.M. Higher Secondary School (Main) (State Board), T. Nagar in 2007 with 73%  10th from R.K.M. Higher Secondary School (Main) (State Board), T. Nagar in 2005 with 71% P E R S O N A L D E T A I L S Date of Birth: 1st June 1989 Languages Known: English, Tamil, Kannada Address: No. 9/5 B-4 Swarna Lakshmi Apartments, LIC Colony, 5th Cross Pammal, Chennai – 600075, Tamil Nadu