Pramya Ross

PRAMYA SEmail ID:-Contact: -   CAREER OBJECTIVE  Looking for a responsible  and  challenging  position  in an  organization  to utilize my acquired  knowledge  to  the best of  my  abilities  for the mutual growth of the Business and my career. WORK EXPERIENCE  Joway Digital – Hyderabad from June 2018 to October 2019 Just Dial Limited – Coimbatore from February 2013 to May 2015. First source Solutions Limited – Coimbatore from July 2010 to February 2013 AEGIS Limited an ESSAR Enterprise From Jan 2010 – June 2010 Currently on a Sabbatical, post my wedding in December 2015. And then moved to Hyderabad, and now assisting at my Husbands Start-up in Hyderabad. Previous Employment Details: 1. Just Dial Limited – As a Senior Analyst - Quality at Coimbatore from February 2013 to May 2015. Nature of work Includes: Auditing English, Malayalam & Tamil outbound sales call Agent Feedback & Coaching on Sales and Targets Co-Training New Hires in Classroom Training, Basic analytics on Excel to analyse agent performance 2. Firstsource Solutions Limited – As a Call taking Agent / Quality Analyst at Coimbatore from July 2010 to February 2013. Nature of work Includes: Call calling for Prepaid Idea Cellular Call calling for Prepaid Escalation desk for 6 Months Acting TL for the Escalation team Acting SME for the new joiners on the floor (OJT) TTT Certified internally for classroom training Creating content for NHT training on MS PPTs for NHT Selected as QA in IJP ( Moved into the role) 3. AEGIS Limited - An ESSAR Enterprises from Jan 2010 to June 2010 as a call taking Executive       Nature of work Includes: Part of NPI Team (Updating the new updates and offers to the allocated agents) Responsible for achieving the targets set by the management. Handling all complaint calls from customer. Keeping a track of all the complaints received in Excel TRAINING COURSES:   Technical and Non-Technical : Medical Transcriptions (SNSDSL private limited Coimbatore). ACE Blue Premium Leadership Training, which covered: (at Aegis) Personal leadership. Identify skills and Grooming. Handling work pressure. Train the Trainer (TTT) at FSL Microsoft Private Cloud - Trained Microsoft Certified Solutions Associate (3 Papers) Trained and Certified   ACADEMIC ‘s Diploma in Hospital Management from Shobhit University – in 2014. 12th from Board of Higher Secondary Education – in 2005 SSLC in St Mary’s girls High school, Kotagiri, Ooty – in 2003.        PERSONAL DETAILS:  Husbands Name               :  J E Ross Date of Birth                     : 06-March-1987 Nationality                        : Indian  Hobbies                           : Listening to Music, Watching TV.  Linguistic Ability              : 1. English – Read, Write & Speak 2. Tamil : Read, Write and Speak 3. Malayalam : Speak Only              DECLARATION:             I hereby declare that the above furnished details are true and correct to the best of my knowledge    (Pramya)