Pramod Ss

Sudha Bhavan Kallumoodu Madhumukku, Anayara P.O Trivandrum, Kerala-695029 E-mail :-Phone : - PRAMOD S S Professional Summary ▪ ▪ ▪ ▪ ▪ Career Profile Have extensive knowledge of markets and how stocks are influenced by current values. Strong understanding of fluctuations and engages in careful analysis to determine placing buy and sell orders. Personable and Knowledgeable Technical support Executive with over 3 Years of experience. Assisting customers with various software related issues and provided technical support to clients at a Tier 2 level. Commitment to upholding company policies and procedures when working with staff members and motivating team. Stock Trading (January 2019 - Present) Designation: Free Lance Job Responsibilities include: ▪ ▪ ▪ ▪ ▪ Strong Knowledge of markets and stocks. Strong knowledge in analysing the market trend by using appropriate indicators. Excellent ability to determine when to place purchase and sell orders to brokers. Continuously evaluated live and back test results to improve system processes. Managed both day to day and long-term strategies for multiply stocks, reading stock journals and examining stock performance. Phykon Solutions- September 2016 – December 2018 (2 Years and 3 Months) Designation: Technical Support Executive (Level 2). Technical Support Executive - Job Responsibilities include: ▪ ▪ ▪ Coordinated with Level 1 technical support executives to take over calls outside their level of support. Assisted customers with more difficult technical issues regarding a greater level of personalised care and in greater length. Onboarded and trained all incoming junior tech support executives. Aegis - July 2015 – March 2016 (8 Months) Designation: Executive - Operations Customer Support- Job Responsibilities include: • Take ownership of customer issues. • Troubleshoot problems and see them through to resolution. • Collect prompt and accurate feedback from customers. Education B -TECH IN INFORMATION TECHNOLOGY (2008 -2012) Anna University PUC -2008 St. John’s Higher Secondary School Nalanchira, Trivandrum, Kerala with aggregate of 71%. SSLC - 2006 St. Mary’s Higher Secondary School Pattom, Trivandrum, Kerala with aggregate of 77% Volunteer Experience ▪ ▪ Played a major role in organising the social service activities and various cultural events in academic years. Played a key role in organising and conducting different cultural events at Phykon. I, Pramod S S, hereby declare that all the information given above are true and correct to the best of my knowledge. Trivandrum 06-April-2021