Prakash Thakur

RESIDENTIAL ADDRESS: S/O-SRI GANESH THAKUR MOB NO:--Andul Road e-mail id:- Govt. Housing Estate Block - BH, Flat No-7 Howrah-711109 West Bengal PRAKASH THAKUR Career Objectives: To work in a professionally managed company and grow as a professional along with the company. To touch the limits of excellence with diligence and perseverance, in the process enjoying the work being done and being prepared for all sorts of challenges. Company Profile: Worked for GTFS Multi services limited (a LML company, doing business of life and general insurance of various company as corporate agent) from 26th August 2002, posted at purnea,Bhagalpur and sasaram branch As a Sr. Executive Corporate Agent of. Iffco-Tokio General Insurance Co Ltd. , Bajaj Allianz General Insurance Co Ltd. & Reliance General Insurance Company Ltd Corporate agent of kotak life Insurance Co Ltd., Max-New York Life Insurance Co Ltd., Bajaj Allianz Life Insurance Co Ltd.& Life Insurance Corporation of India, Having more than 300 branches all over India &12 lacs of Field Workers. JOB Profile: Job Responsibilities: To service all customers from the customer service desk (intermediaries and end customers) within specified TAT and acceptable quality level. . Face to Face interaction with external as well as internal customers·       · Attending to all customer related servicing requests and complaints based on the processes and TATs laid down by the company. ·       Cash and Cheque acceptance and accounting for the same in the system. ·       Compliance to Quality of Closure norms. ·       Ensuring end to end resolution of all Customer interactions. . OPERATIONS: Ensuring various System updations as per company guidelines & processes. End of the day Batch processing and financial recon. Co-ordination with central as well as external Agencies. Accurate Assessment of risk based on the information disclosed by the proposer with regards to several factors viz. Profile, Financial, and Medicals Etc. Strict adherence to the various Underwriting guidelines laid down by the company, query resolution of internal customers, training of internal customers on Underwriting norms, Errors free processing of application within laid down TATs. Being vigilant for any kind of Misrepresentation, Frauds, or Malpractice. Initial interaction with the Claimant/Nominee (S), explaining & providing right Documentation to the Customer for quick processing of claims. Handling of claims related problems like as:-- Contact insured or other involved persons to obtain missing information. Post or attach information to claim file. Prepare and Review insurance-claim forms and related documents. Review insurance policy to determine coverage. Previous work experience: Fully administration and managing of branch, Build good relationship with office staff and coordinator, Fully cooperation with head office, Handling disputes related to business or coordinator, Handling claims related documents and query, maintaining cash and cheque flow, and make my branch best QRC (Query – Request – Complaint) (a) Fully own the customer service desk in the branch. (b) Own up all customer service issues. (End customer and Intermediary) in branch. (c) RCRM management & recording and ensure escalation to appropriate verticals for action. (d) Email management to resolve the QRC. (e) Handle all modes of communication from customers. (Letters/Emails/Phones/Fax/SMS/Walk-ins) Achievements: I join this company on 11th September 2002 at Purnea branch as office assistant and start Cooperation with GTFS staff and field workers. In Session 2002-03 Purnea was top on business in all over India I got conformation March 31st 03(normally after one year) I transferred from Purnea to Bhagalpur on February 2004. In Session 2004-05, Bhagalpur ranked 5th in all over India. In session 2005-06, business was such growing that it becomes No. 2 branch. (Bhagalpur branch get awarded for this achievements). Completed 100 hrs. Of IRDA training. Main Focused Area: I always try that field workers do their business with zero discrepancy Sort out discrepancy from the branch as soon as possible Finds out the needs of coordinators to work them smoothly in the field Technical Qualification  Diploma course (DNIIT) from NIIT  Well friendly with Windows 98,NT,2000 operating system Language known: Java, Sql.  Networking system: Windows NT. Academic Qualification:  B.SC pass course from Lalit Narayan Mithila university with 2nd Division (1996-99).  Intermediate of science from (Bihar intermediate education council) with 1st Division (1991-93)  Secondary school examination Bihar (B.S.E.B) with 59% of mark (1990). PERSONAL DETAILS: Interest: Making friends, Playing cricket, listening Hindi films songs. Strength: Decision making, Determination, Multitasking, Solution provider, Result &service oriented and positive attitude Language Known: Hindi, English and Bengali Marital Status: Married Date of Birth: 12th August 1975 Expected ctc: negotiable I hereby declare that the information furnished above is true & correct to the best of my knowledge & belief. DATE:- PRAKASH THAKUR PLACE: HOWRAHSIGNATURE