Prakash Powrel
Nationality: Indian Date of birth: 27/05/1993 Gender: Male
Phone number: (- Phone number: (-
Email address:-
LinkedIn: linkedin.com/in/prakash-powrel-a-
Work: INDIA Guwahati, 784172 Guwahati (India)
ABOUT ME
E
xperienced waiter with extensive knowledge of food and wine and dedication to delivering first-class
customer service. An energetic team player with highly developed multi-tasking skills and an eye for
upselling. Looking to further develop my abilities in a busy fine dining environment.
Trustworthy and hardworking with excellent communication skill and a strong ability to adapt to new
situations. High energy bacground a proven track record of providing tier-one customer service in busy
environments,
WORK EXPERIENCE
Food and Beverage Executive
The Greenwood Hotel Guwahati [ 13/03/2023 – Current ]
City: Guwahati
Country: India
• Overseeing the restaurants’ financial performance, including tracking sales data and analyzing profit margins
• Hiring and managing a staff of waiters, waitresses, bartenders, and other employees who serve customers
directly
• Ensuring that food preparation and sanitation standards are being met by all staff members
• Creating menus for each restaurant location to reflect seasonal offerings, local produce, and popular dishes
• Managing an inventory of food, beverage, and supplies to ensure that restaurants have adequate supplies for
service
• Monitoring the quality of customer service to ensure that all staff members are providing excellent service to
guests
• Managing catering operations for special events such as weddings or corporate dinners
• Ensuring that all dining facilities are well maintained to meet health codes and other requirements
• Developing promotions and advertising campaigns to increase sales and attract new customers
Sales Executive
EWAKA TOURISUM LLC [ 11/09/2022 ]
City: Dubai
Country: United Arab Emirates
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Promoting and marketing the business.
Dealing with customer queries and complaints.
Providing advice about visas or passports.
Recruiting, training and supervising staff.
Managing budgets.
Maintaining statistical and financial records.
Planning.
Selling holidays and insurance.
Senior Waiter & Dispatcher
MUGHAL PALACE [ 07/2021 – 08/2022 ]
City: kuwait city
Country: Kuwait
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Greeting guests and taking drink and food orders.
Staying attentive to the needs of guests in the dinning area.
Delivering food from the kitchen to the guests.
Ensuring the food is made correctly by kitchen staff and looks presentable for guests.
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Sales Assistant
TROLLEY CONVENIENCE STORE [ 07/2020 – 06/2021 ]
City: Salmiya
Country: Kuwait
◦ Greeting customers, responding to questions, improving engagement with merchandise and providing
outstanding customer service.
◦ Operating cash registers, managing financial transactions, and balancing drawers.
◦ Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
◦ Drove sales through upselling products based on customer's past purchases and preferences.
Waiter / Cashier & Dispatcher
THE CHOCOLATE BAR [ 10/2018 – 07/2020 ]
City: Salmiya
Country: Kuwait
◦ Greet customers as they arrive at the food service facility, and provide them with assistance in finding
seats.
◦ Ensure that customers are provided with menus and assist them in choosing items according to their
tastes.
◦ Oversee the ordering process, ensuring that the right order is delivered to the kitchen area.
◦ Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion.
◦ Cash handling and end of the revenue reconciliation and applicable paperwork
Waiter
HOLIDAY INN [ 12/2017 – 07/2018 ]
City: Delhi
Country: India
◦ Maintaining a clean or Hygienic working environment in restaurant.
◦ Keeping and updating a good restaurant setup.
◦ Greet customers as they arrive at the food service facility, and provide them with assistance in finding
seats.
◦ Ensure that customers are provided with menus and assist them in choosing items according to their
tastes.
◦ Making menu recommendations, answering questions and sharing additional information with restaurant
patrons
Waiter
NOVOTAL HYDERABAD CONVENTION CENTRE [ 05/2016 – 07/2017 ]
City: Hyderabad
Country: India
◦ Responsible for maintaining brand standards.
◦ Ensure that customers are provided with menus and assist them in choosing items according to their
tastes.
◦ Provide customers with suggestions on beverages that complement the food items that they have ordered.
◦ Receiving emergency and non- emergency calls and record significant information. Addressing problems
and requests by transmitting information or providing solutions.
Customer Service Representative
The Global Associate [ 08/2015 – 05/2016 ]
City: Hyderabad Andhra Pradesh
Country: India
Answer incoming customer phone calls and take appropriate action for each call.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company!
Attend mandatory training sessions to stay updated on product or company policy changes!
Use company policies to determine if there can be an immediate resolution to a customer issue or if that
issue requires managerial input.
◦ Input data into the company computer platform to keep each customer record updated.
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EDUCATION AND TRAINING
BECHELOR OF ARTS
Chaiduar College Guwahati University [ 2011 – 2016 ]
Address: Assam Gohpur, 784172 Gohpur (India)
Diploma in Hotel Management
AIHTM Ashok Institute of Hospitality and Tourism Management [ 2014 – 2015 ]
Address: Hyderabad , (India)
Higher Secondary Certification
Assam Higher Secondary Education Council [ 2009 – 2011 ]
Address: Assam Gohpur, 784172 Gohpur (India)
LANGUAGE SKILLS
Mother tongue(s): Nepali
Other language(s):
English
Hindi
LISTENING C1 READING C1 WRITING C1
LISTENING C2 READING C2 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
DIGITAL SKILLS
Microsoft Word / Microsoft Powerpoint / Google Drive / Google Docs / Zoom / Outlook / Social Media /
Skype / LinkedIn / Facebook / Power Point / Organizational and planning skills / Motivated / Good listener
and communicator / Team-work oriented / Microsoft Excel / Instagram / Twitter / Creativity / Critical
thinking / Written and Verbal skills / Gmail / WhatsApp / Decision-making / Flexibility
Hard Working. Passion for Work
HONOURS AND AWARDS
Time Management
TROLLEY CONVENIENCE STORE [ 03/2021 ]
Service Excellence Award
SIESTA HOTEL [ 12/2015 ]
Guest Delight Award
SIESTA HOTEL [ 09/2015 ]
HOBBIES AND INTERESTS
Playing Chess, Travelling New Places. Writing Article. Blog Post
