Prakash Ahuja

Ahuja Prakash.D Ahuja Mansion, Block No. C – 633/1266, Lane-3, Netaji Chowk, Ulhasnagar – 421004. C- / (Res- email- Accomplishment driven Service Delivery Manager & operations with solid experience and expertise in managing both on-shore and off-shore operations with both in-house and remote teams. Successful in reorganizing, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of release management deliverables as well as enhance department efficiencies amidst fast-paced working environments. Gained solid experience in release management, strategic planning, people management, change management, quality improvement, coordination and leadership. Gained exposure in financial reporting and budgeting. Initiate cost containment processes, provide hands-on training and motivate personnel in Building strong teams, and lead staff toward maximum potential. Respected team leader. Exhibited proven ability to independently set up technical team operations from scratch. Fostered trust and coordinate with senior management executives, both internal and external. Displayed excellent business acumen by independently monetizing business opportunities Well developed oral and written business communication skills. Good listener and motivator with exceptional interpersonal skills. Established competence in customer relations. Detail-minded with good eye for balance and organization. Skilled and creative in resolving problems. Age: 43 years (D.O.B.15th March 1975) Academic Qualification: M.B.A (Information Systems) (Sikkim Manipal University) : B.S.C (Information Systems) (Sikkim Manipal University) : Diploma (Computer Technology) Terna Polytechnic (Mumbai Tech.Board) Professional Certification : ITIL Certified (V3) Work Experience: 1. Currently serving as Partner in “Vighneshwar Services” from 15th July 2015 2. Manager (support & operations) in “Zen Interactive Technologies Ltd” UAE. From 22nd Feb 2014 till 2nd July 2015. : 3. Manager (Training & Customer support) in “Smart I Systems” Thane. From 1st June2013 to 15th Dec 2013 : 4. Manager Technical support in “M/s. Classic Systems & Services” Navi Mumbai from 24 April 1996 till 31St may 2013. Work Profile at Vighneshwar Services: Vighneshwar Services is Multi brand Authorized service provider of cell phones for LAVA, XOLO, KARBONN, and SPICE. The work profile includes overall administration, interaction with customers, vendors, accountable for all activities. Job profile at Zen Interactive Technologies Ltd: Zen Interactive Technologies is based in UAE with 24 x7 support center based in India .The company is into datacenter hosting , website , emails hosting solutions , website development with clients in middle east . It is also into bulk SMS, Sim hosting solution business with clients based globally. Current profile is managing the entire support operations, providing technical support, co-ordination with DC, vendors & handling escalations, maintaining TAT, incident management. Have successfully migrated physical servers into Virtual environment (VMware) with zero downtime & released physical servers thereby reducing running &, maintenance cost. Performance tuning of VMware servers, Virtual sessions and management of server resources between Virtual Machines. Root Cause & System Log Analysis and reporting. Organize tasks, events and Configuring alarms. Thorough understanding of VMware. Training conducted on virtualization successfully for in-house team for implementation & managing, covering topics like capacity planning, Installation, Configuration, Administration and Trouble shooting of ESXi, Vsphere Virtual Center, Creating and Managing Virtual Machines and Templates Converting P2V and V2V using VMware Standalone Converter. Job profile at Smart I system: SmartI Systems is Indian manufacturer of Access control & time attendance biometric controllers. The factory is at Parwanoo (HP), assembly unit at Vasai, Corporate office & RD center at Thane. The job profile was to provide training on products to system integrators, Si engrs, and national partner engrs. Handling demos for products for large corporate houses, Govt Sectors & Escalations post sale of products pan India, and providing training on products to national partners, national distributors, and Channel Dealers pan India. National Partners Like TYCO, ZICom, Honey Well, Johnson control etc. National distributors like ADI, Sejutronics. Successfully started the concept of AMC for additional revenue generation. Profile of Classic Systems & services: The company is authorized service centre for Samsung monitors , laser printers , Epson Dot matrix printers & also engaged in repair of other brands like HP , Canon , Lexmark , etc Inkjet & LaserJet printers , scanners .The company also is HP retail sales partner , Samsung retail partner , Genuine Intel Dealer , Tvse Dealer , Microsoft business partner .It is also into sales & services of various other computer peripherals , security Solutions like CCTV, biometric devices. Job profile: Started carrier as field engineer for TVSE dot matrix printers, went ahead into repairs of all models ranging from small dot matrix printers to high end dot- matrix printers installed at various Corporates .Switched from Tvse to Epson Dot matrix printers repairs, HP inkjet & LaserJet printers. Proceeded further with assembling & repairs of Desktop Computers, installation of LAN networks, maintaining networks, installation of various peripherals & configuring them. Samsung Service centre operations activity started .Focus was shifted to Samsung laser printer repairs which was further strengthened by getting the company regional repair centre for CDROM , CD RWS , DVDROMS , DVDRAMS. Samsung appreciated the services & managing capabilities & rewarded GSM mobile phone service centre .More focus was being given for technical support for all company products & was promoted as trainer for western region state level (Covering Maharashtra, Gujarat & Madhya Pradesh) for Samsung GSM mobile phone & LaserJet printers In addition of maintaining the Samsung service centre activity, handling an independent service centre of CLASSIC only entirely focused on laptops, desktop , peripherals repairs providing solutions for infrastructure management for networks , biometric devices , surveillance cameras , networks right from designing & successful implementations for Microsoft windows environment servers, Active directory installation, configuring users, implementing rights /security .Configuring NAS with users rights , security ,installation & troubleshooting of firewalls . Providing technical support to entire fleet of engineers for desktop, printer’s onsite & in house. Maintaining faster turnaround time (TAT) for in-house jobs, with reasonable charges to customers thereby keeping future business in mind, purchase of spares required for in house jobs from various vendors at best price. Generating business by striking deals for AMCs & maintaining renewals by providing prompt & qualitative services. Installation & repairing of Apple imacs , macbook , macbookpro notebook ,Ipad , Galaxy Notes troubleshooting of same , configuring with variety of networks integrating Apple with Microsoft windows Installation & troubleshooting of tally multiuser editions. List of Corporates & business house handled by me for AMC, Warranty, regular paid services both in house & on site: 1. Konkan Rail Corporation Limited 2. State Bank of India (Head office)3. Galaxy Surfactants 4. Fugro Geonics 5. Powerica 6. SaiSnehdeep Hospital 7. Smith Services 8. Mighty shipping. And many more. Training and Seminars Attended 1. Various Dot matrix trainings for printer repairs, Pass Book printer repairs training, Lexmark Inkjet Printers and Laser jet Printers training for printer repairs from TVS Electronics. (From time to time) 2. Epson Dot matrix Printers and HP Inkjet Printers and Laser jet Printers training for printer repairs from Redington India Private Limited. (From time to time) 3. Laser jets Printers training for printer repairs, CD–ROM, Writers, DVD repairs, GSM Mobile Phones training for mobile repairs, laptop repairs from Samsung India Electronics. (From time to time) 4. Trainer training program attended for laser printer / GSM Mobile Phone from Samsung India Electronics. 5. D-link Certified network professional training at D-link Factory for 6 days. Many seminars on product introduction, updates, technical knowhow’s, trainings from Intel, D-link, Samsung, HP, Tvse, Epson, Tally. Time to time Training Programs conducted by me 1. Five Samsung GSM Mobile Phone repairs training on behalf of Samsung India Electronics for entire Maharashtra State. 2. Seven Samsung laser printer repairs training on behalf of Samsung India Electronics for entire Gujarat & Maharashtra State. 3. Six Samsung OMS products repairs training on behalf of Samsung India Electronics for entire Gujarat & Maharashtra State Prakash Ahuja