Pradumn
Singh
Experienced professional in Product and Service-based industry with a proven track
record of delivering results through strategic problem-solving, effective
communication, and strong teamwork. Passionate about driving process
improvements and contributing to organizational success in the dynamic logistics
ans supply chain landscape. Proficient in E-commerce, Product data
management, Supply chain management, Product catalog quality assurance,
Contact
Address
Dehradun, India 248001
Phone
-
E-mail-
Data analysis, Vendor management, merchandising, Inventory management,
Advanced MS Excel and Power BI with a focus on driving innovation and achieving
organizational goals.
Work History
2024-06 Current
Order Entry Specialist
NetlinkControl ,USA, R (Remote)
Process wireless device orders for customers in appropriate
WWW
online vendor portal.
Bold Profile
Process wireless service changes for customers, such as rate
WWW
plan changes, feature changes, service suspension /
https://bold.pro/my/pradumn-
un-suspension, and disconnection, in appropriate online
singh-/661r
vendor portal.
Research and resolve basic product, service, and support
LinkedIn
issues by engaging support resources from vendor via chat,
https://www.linkedin.com
email, and phone.
/in/pradumn-singh-a
Monitor order statuses and work with vendors on necessary
steps for completion.
Skills
Maintain order and shipment tracking information and
monitor for completion of tasks.
Product Data Management
Provide support for multiple customers in help desk setting.
Logistics Management
Meet SLAs for order entry and support ticket response times.
Product Catalog Quality
2021-05 -
Assurance
2023-05
Catalog Associate DE
Amazon Development Centre
Database Administration
Experienced and polished skills in Amazon homepage
Cataloging Software
correction released to product size, color, spelling, and
Inventory Records Maintenance
image correction.
Planning, production, inventory control and warehousing
Product categorization
process optimization. Handling products with packaging
Power BI
and damaged goods.
Learning SQL and Python and Java
Prepared timely and accurate reports and analysis. Vendor
audit for product and process compliance.
Languages
Resolve issues that come up (e.g. damaged, defective ,
Hindi
Maximized customer engagement and satisfaction by
wrong and misleading issues )
delivering excellent customer services and quality review
English
processes.
German
Working with procurement team for sourcing operated
equipment to exceed production targets and part of
automation projects.
Performed mentoring and shadow training for new joiners at
Amazon-
Digital Marketing Specialist
Fatpos Global
Collaborated effectively with cross-functional teams to
develop and deliver high-profile, multi-channel digital
campaigns.
Demonstrated outstanding knowledge of SEO, SEM, Adobe
and Google analytics to enhance campaign performance
evaluation.
Promote company AR, and PR on social media like
Instagram, Twitter and Facebook.
Closely monitored digital marketing trends and
developments, enabling continual evolution across client
campaigns-
Customer Support Executive
Dabhand
Provided exceptionally high levels of customer service via
live chat, email, and phone calls.
Resolved customer queries promptly using de-escalation
techniques.
Improved customer satisfaction by efficiently addressing and
resolving inquiries, concerns, and complaints
Provided excellent customer service by efficiently resolving
issues and responding to inquiries
Education
2023-03 Current-
MBA: Logistics And Supply Chain (Online)
International University of Applied Sciences - Germany , Berlin
Bachelor of Arts: German Language and
Literature
Doon University - Dehradun
-
Diploma: Diploma in Multilingual Office
Automation
C-DAC - Dehradun
Accomplishments
German Fest
Gadwali & German Dance, Marathon
(MAD) -Making a Difference (NGO)
Mission Clean Doon (NGO)
