Pradita Tulada Krisna
$8/hr
Dynamic and service-minded Tour & Travel Manager with a deep passion for travel
PRADITA
TULADA
KRISNA
TOUR & TRAVEL
MANAGER
PRADITA TULADA KRISNA
Gender: Male
DOB: 10/02/1992
Nationality: Indonesia
Marital Status: Marriage
Address: Jalan Gunung Sanghyang
Perumahan Primagraha Blok E11
Kerobokan Kaja, Badung
Province: Bali
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Overview
Dynamic and service-minded Tour & Travel Manager with a deep passion
for travel and delivering exceptional customer experiences. Adept at
managing operations with a professional manner, ensuring seamless
travel services through strategic planning, structured workflows, and
meticulous data management.
Proven ability to develop innovative travel products, negotiate contracts,
and implement efficient systems to optimize operations. Strong
leadership in team building, customer service excellence, and
market-driven strategies to drive business growth. Detail-oriented with
a commitment to maintaining organized data management, ensuring
accuracy and efficiency in all aspects of travel operations.
Highest Career Level: Executive / Management
Total Years of Experience: 10 years
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Experience
PT. TRIPGO WISATA INTERNASIONAL / Manager Tour & Travel
FEBRUARY 2023 - PRESENT, DENPASAR
Industry: Travel / Tourism
Specialization: Tourism Services
Role: Manager / Leader
Position Level: Management
Responsibilities:
Building Team: Train and mentor staff in destination knowledge,
customer service, and sales techniques. Foster teamwork and assess
performance for continuous improvement.
Product Management: Develop new travel packages, manage product
listings on the website, and negotiate supplier agreements to ensure
competitive offerings.
Contracting: Establish and maintain partnerships with hotels, airlines,
and vendors, negotiating favorable contracts and ensuring compliance
with company standards.
Building System: Oversee internal workflow systems, including invoice
and booking platforms, to enhance efficiency and user experience.
Market Research: Monitor travel trends, competitor strategies, and
customer preferences to develop innovative marketing and product
strategies.
Marketing Strategy: Plan and execute marketing campaigns, optimize
digital presence (SEO, social media, email marketing), and create
promotional offers to attract and retain customers.
Customer Services: Ensure high service standards, manage customer
inquiries and complaints, and align policies with industry best practices.
Budgeting: Manage financial planning, cost control, and budgeting to
maximize profitability while maintaining service quality. Create
quotation and calculate prices
Operational: Implement high-quality operational standards, coordinate
travel logistics, and optimize workflows for seamless service delivery.
Tour Leader experience:
1. Turkey
2. Japan
3. Vietnam
4. South Korea
5. Malaysia
6. Singapore
7. Thailand
8. Indonesia: Bali, Dieng, Labuan Bajo, etc
PT. INDONESIA TUR ARABIA / Tour Coordinator
DECEMBER 2016 - FEBRUARY 2023, DENPASAR
Industry: Travel / Tourism
Specialization: Tourism Services
Role: Tour Coordinator / Team Lead
Position Level: Coordinator / Supervisor
Responsibilities:
● Creating innovative tour packages (Bali, Labuan Bajo, Jogjakarta,
Jakarta, Puncak, Bandung, Malang)
● Collaborate closely with the sales team and other departments
to ensure a smooth confirmation process
● Making arrangements for transportation, guide service, hotel
accommodation, car rentals, tours, trains, ferries, flights,
recreational activities etc
● Providing effective and timely delivery of travel arrangements
with local service providers
● Proactively resolve any complaints and answer any questions
and concerns regarding services, procedures
● Brief the tour leaders, guides, drivers on their upcoming trips,
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stressing client’s expectations and client’s special needs
Nurture excellent relations with local providers
Ensuring that all information for a trip is provided to the client in
a timely and professional manner
Advise on weather conditions, road blocks due to special events,
restaurants, tourist attractions, local festivals etc.
Providing information on customs and immigration regulations,
papers, passports, vaccinations, exchange rates etc, that needed
by the upcoming customers.
Administrative support. Issue, gather and prepare all documents
required such as tickets, vouchers as needed.
Ad hoc visits to inspect restaurants and hotels to evaluate the
comfort, cleanliness, safety and customer satisfaction.
Provide feedback on service providers to the Management to
ensure customers satisfaction
Handling FAMILIARIZATION TRIP from many countries (Middle
East)
Managing database of the customers excellently to avoid any
inquiries missed
● Tour Leader experience:
1. UAE (Dubai & Abu Dhabi)
2. Brunei Darussalam
3. Jordan
4. Egypt
5. Palestine
6. Turkey
7. Netherlands
8. Germany
9. Belgium
10.France
11. Luxembourg
12.Malaysia
13.Singapore
14.Thailand
15.Saudi Arabia
16.Italy
17.Switzerland
18.Indonesia (Bali, Jakarta, Puncak, Bandung, Jogjakarta,
Padang, Lombok, Manado)
CV. KUSUMA PESONA WISATA / Operational Supervisor
FEBRUARY 2014 - DECEMBER 2016, DENPASAR
Industry: Travel / Tourism
Specialization: Tourism Services
Role: Supervisor / Team Lead
Position Level: Coordinator / Supervisor
Responsibilities :
● Creating tour packages inbound, outbound, domestic and
international tour
● Doing marketing to corporates, school and government by
sending proposals tour packages
● Following up the proposals until deal
● Preparing all what needed for tour also include all clients
required
● Managing relationship with hotels, transports, restaurants,
guides
● Monitoring during tour begin until finish
● Handling complaints
● Serving all transports; airplane, train, couch, ferry, rent car, rent
motorcycles, etc
CV. BANYAN INTERNATIONAL / Marketing Merchandiser
MAY 2013 - FEBRUARY 2014, GIANYAR
Industry: Retail / Merchandise
Specialization: Retail / Communications
Role: Merchandiser / Customer Relationship
Position Level: Staff (non-management & non-supervisor)
Responsibilities :
● Finding a new customer by monthly join exhibition in Hong Kong
● Follow up by making Photo Offer and correspondence with the
customer until purchase order occurs.
● Handling customer orders from the beginning by making a sales
confirmation,
sampling
preparation,
merchandising
development, payment billing, until the shipping process.
● Monitoring the production process from issuing part and
material, QC part and material, purchasing process, receiving,
tagging and bar-coding process, packing process, and finally the
shipment order. All processes are carried out to ensure
customers' requests are fulfilled.
● Continuously correspond with the customer from marketing
process, merchandising until shipping process and try to make
the customer become our existing customer to get the
continuously repeat order.
● Handling complaints from customers or suppliers and finding the
best solution.
PT. TELEKOMUNIKASI INDONESIA / Call Center Executive
OCTOBER 2012 - FEBRUARY 2013, JAKARTA
Industry: Call Center Executive / IT & Network
Specialization: Customer Service
Role: Agent C4 (Corporate Customer Care Center)
Position Level: Staff (non-management & non-supervisor)
Responsibilities :
● Serving customers and providing clear information about the
company's services.
● Handle complaints and resolve customer complaints.
● Identify and record the problems (customer complaints) by
creating the ticket.
● Coordinate with the field team to begin the improvement
process.
● Monitoring the improvement process until the problem solve
and ticket closed
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Education
TELKOM POLYTECHNIC (TELKOM UNIVERSITY)
Associate Degree (Diploma 3) in Management Informatics
2009 - 2012, BANDUNG
Associate Degree (Diploma 3)
Major : Management Informatics
CGPA : 2.85 / 4.0
Training Experience:
● PT. PLN Bandung (Area Regional Settings) Responsibilities :
Creating a web-based application for incoming mail record
SMA NEGERI 2 / Senior High School
2006 - 2009, DENPASAR
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Skills
● Attitude (Leadership, Professional Manner, Positive Attitude,
Service-Minded, High Responsibilities)
● Leadership (Team Building, Staff Coaching: Training Destination,
Training Product Knowledge)
● Management Skills (Management Data, Setting Priorities,
Anticipating Needs)
● Customer Service (Problem-Solving Mentalities)
● Negotiation Skills (nurture excellent relations with local and
international providers to get the best services with competitive
contract price)
● Communication Skills (brief tour leaders, guides, drivers on their
upcoming trips)
● Program:
○ Hotel Bedbanks (MG, Mandira, Expedia, Webbeds,
Hotelbeds, Kliknbook)
○ Airlines System (Amadeus, Sabre, GDS)
○ ZOHO
○ CRM
● Languages:
○ ENGLISH - FLUENT
○ INDONESIA - NATIVE
● Tour Leader Experience:
UAE (Dubai & Abu Dhabi) | Brunei Darussalam | Jordan | Egypt |
Palestine | Turkey | Netherlands | Germany | Belgium | France |
Luxembourg | Malaysia | Singapore | Thailand | Saudi Arabia |
Italy | Switzerland | Japan | South Korea | Indonesia: Bali,
Yogyakarta, Manado, Padang, etc
