Pradeesh A Mammen

PRADEESH A MAMMEN Nampumadathil House Chayalode PO Ezhamkulam Adoor, Pathanamthitta Kerala- |- Objective Mechanical Engineer with 7 years of experience in the service sector, specializing in the management and resolution of technical issues related to machinery. Proven expertise in team management, fostering a collaborative environment to drive efficiency and innovation. Skilled in customer and channel management, adept at building strong relationships and ensuring client satisfaction. Proficient in documentation processes, maintaining meticulous records to support operational excellence. Experience July 2024 - Present Technical Support Engineer - Retail As a Technical Support Engineer in the retail sector, I was responsible for managing communication channels to ensure seamless customer interactions and support. I adeptly handled escalation management, addressing critical issues promptly and effectively. My role involved leading a team to resolve customer issues efficiently, ensuring high satisfaction rates. I was instrumental in preparing detailed reports on system performance and customer feedback to inform strategic decisions. Additionally, I maintained and optimized cleaning systems machines, ensuring they operated at peak efficiency, which contributed to improved service delivery and customer satisfaction. My responsibilities also included training team members on best practices and new technologies to enhance overall team performance. Karcher Cleaning Systems Private Limited Successfully managed communication channels, improving customer interaction efficiency. Implemented effective escalation management strategies, reducing resolution time. Led a team to achieve customer satisfaction by resolving issues promptly. Prepared comprehensive reports that influenced strategic improvements in service delivery. Enhanced cleaning systems machine performance, resulting increase in efficiency. Trained and mentored team members, contributing improvement in team productivity. Dec 2020 - July 2024 Service Engineer As a Service Engineer, my primary responsibilities included addressing technical issues related to ground support equipment across various southern airports. I was responsible for the maintenance and efficient operation of this equipment, ensuring minimal downtime and maximum performance. My role involved managing a team to ensure timely and effective resolution of technical issues, which included diagnosing problems, implementing solutions, and updating the ERP system with relevant data. I was also tasked with preparing daily and weekly reports to management, providing insights into equipment performance, maintenance schedules, and any ongoing technical issues. My work required strong team management skills to coordinate tasks and ensure all team members were aligned with the company's objectives and standards. Millennium Aero Dynamics Private Limited Successfully resolved numerous technical issues, enhancing equipment reliability and performance. Ensured the maintenance of ground support equipment was conducted efficiently at southern airports. Led a team to achieve optimal performance and quick resolution of technical challenges. Maintained accurate and updated records in the ERP system. Provided detailed and timely reports to management, aiding in informed decision-making. Implemented process improvements that reduced equipment downtime and increased operational efficiency. Apr 2018 - Aug 2019 Service Engineer As a Service Engineer, I was responsible for the installation and commissioning of Effluent Treatment Plants (ETP) and automatic car washing systems across all of Kerala. My role involved managing a team to ensure the seamless execution of projects, from initial setup to final commissioning. I was tasked with customer management, providing technical support, and ensuring client satisfaction through effective communication and service delivery. Additionally, I handled breakdown maintenance, troubleshooting, and resolving technical issues to minimize downtime and enhance operational efficiency. My role required a strong emphasis on team coordination and customer interaction to maintain high service standards. Treo Engineering Private Limited Successfully installed and commissioned ETP and car washing systems across Kerala. Led a team of technicians, improving project completion. Reduced breakdown incidents through proactive maintenance strategies. Enhanced customer satisfaction through effective management and support. Developed a comprehensive training program for new team members, reducing onboarding time Streamlined communication processes with clients, resulting increase in repeat business. Sep 2016 - Mar 2018 Service Engineer As a Service Engineer, I was responsible for overseeing the maintenance and operational efficiency of Effluent Treatment Plants (ETP). My role involved conducting routine inspections and preventive maintenance to ensure the smooth functioning of ETP systems, minimizing downtime through effective breakdown maintenance strategies. SCG Projects Led the installation new ETP systems, ensuring timely and efficient project completion. Developed a preventive maintenance schedule that increased equipment lifespan. Education Anna University BE/Mechanical Engineering 6.8 CGPA - Skills Team Management Problem Solving Decision Making Technical Service Escalation Management Channel Management Emailing and Report Languages English Malayalam Hindi Tamil PRADEESH A MAMMEN