Pradeep Meena

Pradeep Meena Sales Associate Profile Details A dynamic professional with 16 Years of odd experience in Ticketing, GDS & Pricing Analysis, Back office operations, Customer Support & Services, Heading Implant Services. Handled clients like Nestle / Sapient / Whirlpool / Polaris / BMR Consultant / IPG Subgroup Companies-McCann Erickson/Lintas India, Wal-Mart & Bharti Retail Limited. Queries are regarding air booking, ticket issuance, reissues, and refunds, Voidation, and revalidation. Hotel bookings and car rental bookings. GDS Proficiency- Galileo/Amadeus. A keen observer with proven abilities in devising strategies to augment business, develop healthy customer relationships Demonstrated competence in interfacing with clients for ascertaining requirements and suggest appropriate solutions. Flat No. 11, Type-3, Police Colony, New Rajinder Nagar, New Delhi, 110060, India,--Date / Place of birth 25/09/1987 Alwar Nationality Indian Links Employment History Travel Executive at Yatra.com, New Delhi https://www.linkedin.com/in/pra deep-meena-75ba4a1a/ January 2006 — August 2007 Responsibilities • Attending queries over call & providing solutions related to bookings • Leading a Team in absence of Team Leader • Preparing Domestic Itineraries • Sending Queues to Ticketing for Issuance • Attending Customer queries over Phone and emails. • Monitoring Daily work & maintaining reports in excel format. Travel Executive at FCM Travel Solution, New Delhi Skills Google Sheets Microsoft PowerPoint Customer Satisfaction Aviation August 2007 — April 2011 Responsibilities • Preparing Domestic & International Itineraries • Working on Travel related queries over Phone and mails. • Handling Visa & passport Queries • Worked as an Implant Executive in some of renowned corporates called Nestle India, Whirl Pool, Sapient, Polaris, and BMR Consultant. • Materializing group & FIT bookings for corporates Travel. • Maintaining Daily sales report for Pan India Customer Support Sr. Travel Executive at Kuoni Business Travel, Noida Microsoft Word Hospitality Microsoft Office Dashboard April 2011 — December 2012 Responsibilities • Preparing Domestic & International Itineraries • Working on Travel related queries over Phone and mails. • Handling Visa & passport Queries • Worked as an Implant Executive in some of renowned corporates called Barclays & Inter Public Group. • Materializing group & FIT bookings for corporates Travel. • Maintaining Daily sales report for Pan India • Acting as Team Leader in absence Senior. Team Lead at American Express India, Gurgaon December 2012 — October 2013 Responsibilities • Preparing Domestic & International Itineraries • Pan India taking care of all domestic and international bookings of WHO (World Health Organization). • Negotiating International and domestic fares with Airline Account managers • Maintaining Daily sales report for Pan India. • Conducting Leadership Relationship Management Teamwork Microsoft Excel Acting Market Analysis On-The-Job Training Operations team meetings on weekly basis for quality check Management Team Leader at Uniglobe ATB, New Delhi Booking (Resource Planning Software) December 2013 — January 2019 Responsibilities • Preparing Domestic & International Itineraries • Pan India taking care of all domestic and international bookings of Birlasoft India Limited / Bharti Retail Limited / Walmart • Maintaining Daily sales report for Pan India and US offshore. • Negotiating International and domestic fares with Airline Account managers. • Well versed with Zillious booking software. • Heading team of Team Leader and Sr. Consultants. • Having expertise in Amadeus and Galileo Software Implant Sales Budgeting Heading (Metalworking) Manager India Desk at Jays Travels, New Delhi February 2019 — January 2021 Languages Responsibilities • Worked as a sales coordinator / Ticketing specialist. • Used to handle ex-UK market. • Making daily DSR and profit Sheet. • India desk Expense evaluation Rajasthani Manager at Unite Travels, New Delhi February 2020 — March 2022 Responsibilities responsible for everything from negotiations, budgeting, and purchasing. Especially skilled at developing long-term operational strategies, working closely with senior management to meet company objectives. • Conducting training on service standards for employees. • Managing escalated contractual issues with existing vendors. • Managing customer issues and disputes • Provide on-the-job training to staff. • Gather and analysis feedback for operational improvements and product development. • Implement department's recruitment and retention efforts. • Ensure accurate and timely reporting of vendors' performance. • Evaluate performance of travel operations teams. • Evaluate how latest technology trends can be leveraged on to improve productivity and innovation. • Ensure tour operations follow regulations including visa and immunisation requirements. Sr. Travel Sales Consultant at Southall Travel (A UK Based Travel MNC), Gurgaon March 2022 — February 2023 Responsibilities • Working as a Sr. Travel Sales Consultant • Converting UK based inbound calls to Sales • Making daily DSR and profit Sheet. • Selling packages and drafting good profit. • Dealt with customer queries, analysed precise ongoing market analysis and valuation of competitors, looking unique ways to enhance sales. Sr. Travel Sales Consultant at SKYKRU (A UK Based Travel AGENCY), Noida February 2023 — July 2023 Responsibilities • Working as a Sr. Travel Sales Consultant • Converting UK based inbound calls and offline queries in to Sales. • Making daily DSR and profit Sheet. • Selling flight tickets, hotels & packages and drafting good profit. • Dealt with customer queries, analysed precise ongoing market analysis and valuation of competitors, looking unique ways to enhance sales. Education English Hindi Punjabi Secondary Education, CBSE, New Delhi April 2002 — March 2003 senior secondary (12th), CBSE, New Delhi April 2004 — March 2005 Graduate (B.A.), the MATS University, Raipur June 2011 — July 2014 Graduated with Bachelor of Atrs