Pradeep Madankumar

Curriculum Vitae Pradeep Madankumar “Siri”, No. 12, 1st Main Road, 5th Cross Marappa Layout, Raja Rajeshwarinagar Bangalore – 560098 Mobile:-- Objective Seeking an appointment in your company that offers professional growth to learn and excel well in my profession, earn a decent income as the reward. Educational Qualification B.Sc. (Electronics) Technical Expertise Operating System:Windows 7 Home Basic, XP, Vista, 10 Personal Profile Father name:K. B. Madan Kumar Date of birth:01/02/1977 Languages known:Kannada, English and Hindi Alternate email:- Hobbies Surfing the internet, playing bowling. Work experience 1)Have worked as Senior Executive – Customer Management in Capita India Plc for 6 years, 3 months. Job included providing email support to npower customers across the UK, working on SAP-CRM, SAP-ISU tools, and adhering to client quality standards. Worked on several processes like Blue prism, Loss control report, etc. 2)Have worked as an Associate in chat and email support in Simplilearn Solutions Plc for 6 months. Job included providing email support for all the emails received through Support Request, LMS Messages, and Callbacks, etc. Worked on chat support as per client requirements. 3)Have worked as a Customer Support Representative in Xora Software for 9 months. Job included creating accounts, pilots, and demos using salesforce.com and handling emails from the customers. Learning all the processes related to orders under the operations working group. 4)Have worked as an Information Analyst to Empower Research Plc for 2 years, 3 months. Job included Web mining as per given specifications providing highly customized, cost-effective, time critical, and quality research to the clients. Extensive usage of the internet for data research and representation of output in MS-Excel format. 5)Have worked as Research Executive in Magcom Internet Plc for 1 Year, 6 months. Job included working on the Internet games directory by surfing the internet and updating the database.