Pradeep Kumar S

Pradeep Kumar S IT/ ITES /BPO professional with 5+ years experience. - Bengaluru, Karnataka, India - 560017 - pradeep-kumar-b5b51b186 About Me I am a self-motivated individual with 5+ years of experience in the IT/ ITES /BPO sector and have excellent communication skills with advanced computer knowledge. My objective is to build a career in a growing organization with committed people which will help me explore myself fully and realize my potential. My DOB is 17 March 1981 and I am fluent in the following languages: English, Hindi, Kannada. Education Completed associates level degree with Sciences as curriculum. (With subjects being Physics, Chemistry, Mathematics and Biology) Technical Skills/ Technologies worked in • • • • • • • • • • Windows 7, 8, 10/ MS Office and tools Hardware/ Software troubleshooting Apps troubleshooting/ Networking trouble shooting knowledge OS installation/ troubleshooting knowledge API knowledge/ Worked on MS cloud and Amazon AWS Worked on these platforms among others: Atlassian Jira, Sales Force Dot Com, Zendesk/ Freshdesk Collaboration Software (Aurea software/ Jive software) Employee social Collaboration Tools (interactive intranet) I Know HTML5, CSS and Bootstrap in front end web development. I have Basic knowledge of JavaScript and currently improving on the same. Job Experience 2018 - 2019 Crossover - - Customer Support engineer Worked as first point of contact (L1 engineer) for AUREA software with relation to a SaaS process related to employee interactive intranet also known as JIVE. Responsible for managing and resolving the technical issues raised by customers Perform quality assurance reviews for call center operation and ensure feedback provided to junior agents. Provide support via email/ chat & voice. - 2016 - 2018 Abitron computers pvt ltd - - Senior Customer Support Executive Provide support via email/ chat & voice. Coached new employees in customer service script recitation, conflict resolution, and data entry practices Ability to function in a dynamic and changing environment. 2015 - 2016 ANI technologies - - Email Customer Support Executive Provide support via email. Ensure core standards defined are strictly followed. 2013 - 2015 Unisys India Pvt. Ltd - - Senior Technical Support Executive Answer all calls offered to Service Desk queues and use Chat support tools to address end user’s grievance. Remote support tools knowledge & tech support. Remote support tools knowledge & tech support. Declaration I hereby declare that all the above furnished details are true and correct to the best of my knowledge and information. Pradeep Kumar S