K Pradeep Kumar--
Career Objective:
To take up active role, in an organization, wherein I can utilize my knowledge, skills, and
abilities to the fullest of my potential and contribute to the organization's progress thereby
leading to my growth both professionally and individually.
Summary:
Over a decade years of strong and diverse experience in Customer Service in Operations and
Sales.
The profile includes handling the issues under Personal and Private Banking, Insurance
Customer Service and Sales by resolving customer queries, managing the sigma’s for the branch
by coordinating with the team ensuring the quality & meeting Turn Around Time.
Professional Experience:
Working for ICICI Prudential Life Insurance Company Ltd. from June’17 to till date.
Designation: Senior Financial Advisor
(Investment Advisor Representative)
Responsibilities:
As a life insurance advisor, I would be the link that connects us with the customers. My primary
responsibility would be to provide life insurance services on behalf of ICICI Prudential Life
Insurance. Responsibilities include interacting with individuals and families:
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Understand their protection and investment needs
Identify and recommend solutions that fit their requirements the best
Offer the prospect or existing customer the complete range of products
Help complete the procedure necessary for processing the purchase of the policy
Keep in touch with customers to ensure that their policy service requests are managed properly
Facilitate settlement of claims
Laurels:
Received ‘MDRT CERTIFICATE’ Million Dollar Round Table for the FY- for the
Premier Association of Financial Professionals, is a global independent organization of over
42,000 leading life insurance and financial sectors. MDRT members demonstrate exceptional
professional knowledge, strict ethical conduct, and outstanding client service.
Received ‘Star Club Award’ for the FY- for superior customer service & sale, I was
recognized and awarded with “Best Customer Orientation in Life Insurance”
Worked for Innopark (India) Pvt. Ltd. from December’16 to June’17.
Innopark founded in 2004, One of India's largest online gaming solutions company with
customer footprints across the globe, equipped with the competence and expertise to create
end-to-end gaming solutions on open source. Our strong presence in Europe combined with indepth knowledge of emerging markets and long-term foresight have helped us create awardwinning gaming solutions, consistently.
Designation: Senior Customer Relationship Officer
Responsibilities:
Chat Hosting & Customer Support. Learning about organizations products or services and
keeping up to date with changes, to ensure members don’t miss out on promotional offers and
events. Head and shoulders above the competition in customer service. Excess customer
expectations and to create devoted customers. Finding ways to measure customer satisfaction
and improve services. Analyzing statistics or other data to determine the level of customer
service team is providing. And improving customer service procedures, policies, and standards
for the department.
Worked for NEXA – New Exclusive Automotive Experience from June’ 14 to Feb’16.
Everything at Nexa a New Venture of Maruti Suzuki will ensure that we have a relationship for
a lifetime, hospitality that pampers customers and technology that is innovative. These new
experiences are premium, elegant, dynamic and customized to the most discerning customer in
the world.
Designation: Relationship Manager
Responsibilities:
Handling customers in Showroom, Car demonstration, and deal initialization,
Building a good relationship with customers, organizing and participating in Events.
Has a Smartphone application that tracks service history, emergency support, accessory
purchase, Event updates, and booking, and can manage service requests.
Worked with ICICI Prudential Life Insurance Company Ltd from June’07 to
28th Feb'14.
ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank - one of India's
foremost financial services companies-and Prudential plc - a leading international financial
services group headquartered in the United Kingdom.
We began our operations in December 2000 after receiving approval from Insurance Regulatory
Development Authority (IRDA).
Designation: Process Leader - Customer Service & Operations.
Responsibilities:
Understanding the needs of customers and offering them superior products and service.
Leveraging technology to service customers quickly, efficiently and conveniently developing
and implementing superior risk management and investment strategies to offer sustainable and
stable returns to our policyholders, providing an enabling environment for faster growth and
learning. Special initiations and contributions like Customer Retention and Service to Sales were
undertaken by the Team.
Laurels:
Received ‘MERIT CERTIFICATES’ from Learning and Development Team for active
participation in the contests held at the State and Zonal levels.
‘EXCELLENCY CERTIFICATE’ was awarded to the team for its outstanding performance in a
Zonal contest held for Service and New Business Sigmas for OND.
Received ‘Best Employee’ for the FY- from Rendezvous for active participation
In retaining customers and doing Service to Sales.
Received ‘Champion of the Year’ for the FY- for active participation
In retaining customers and doing Service to Sales.
Received 'Best Employee of the Branch' for the FY- for outstanding performance.
Educational Qualification:
Bachelor of Commerce (B.COM) – Osmania University
-).
Intermediate: Civics, Economics, & Commerce (C.E.C) from Nalanada College
-)
Schooling: Roch Memorial High School – (1999)
Personal Details:
Name:
Pradeep Kumar
Father’s Name:
Hanumantha Rao
Spouse Name:
Shilpa Kolapalli
Children:
Aarohi 09 yrs
Date of Birth:
-
Languages Known:
English, Hindi, & Telugu
Strengths:
Positive attitude, Patience, Team Player
Hobbies:
Watching Sports and listening to Music
A team player with strong interpersonal and communication skills and ability to work in a team
and independent environment with equal ease and efficiency.
I hereby declare that the above-mentioned particulars are true to the best of my Knowledge and
conscience.
