Prachi Mehrotra

PRACHI MEHROTRA Senior Language Research Analyst - - www.linkedin.com/in/PrachiMehrotra5 Delhi, India Summary Experienced Research Analyst with 14+ years of expertise in multilingual research, market intelligence, and cross-functional project leadership. Proven track record of delivering strategic insights, optimizing processes, and driving operational efficiency. Proficient in German (C1) with strong data analysis skills and stakeholder collaboration in global tech environments Experience GlobalLogic Gurgaon, India Senior Language Research Analyst 08/2017 - Present A leading provider of software development and IT services • • • • • Led German-language market research and data analysis for strategic decision-making across product and service verticals Delivered actionable recommendations that contributed to successful market entry and product adaptation in DACH regions Developed and implemented process improvements, reducing project turnaround times by 25% Designed interactive dashboards in Looker Studio and PLX to streamline reporting and enhance visibility for stakeholders Collaborated with cross-functional teams to ensure linguistic and cultural accuracy across global initiatives FCS Software Solution Ltd Noida, India Senior Technical Support Engineer 09/2013 - 08/2017 A technology services company focusing on software development and IT support • Resolved technical issues for enterprise clients, maintaining 95% SLA compliance • Mentored 5 junior engineers, leading to a 30% increase in first-call resolution rate • Conducted software training sessions for new clients to enhance product understanding New Delhi, India G.D Goenka Public School German Language Teacher 08/2012 - 08/2013 A reputable institution offering quality education • Delivered immersive German language training to over 150 students, with a 90% success rate in external certifications • Implemented various teaching methodologies including technology-driven learning • Integrated digital tools and interactive methods to improve student engagement Shikshapeeth College of Management & Technology German Faculty 10/2011 - 09/2013 An educational institution providing management and technology courses • Designed and developed curriculum for German language courses • Conducted communicative-based language sessions for students preparing for Goethe exams • Assisted students in preparing for German proficiency exams IBM Global Process Services Customer Care Representative 01/2011 - 09/2011 A global leader in technology and consulting services • Resolved customer inquiries with a 98% satisfaction rating, while maintaining an average handling time 15% below the team benchmark. • Demonstrated strong organizational skills and efficiency in task management Education Max Muellar Bhavan C1 in German Language New Delhi, India 01/2011 - 12/2011 Delhi University Bachelor of Commerce 01/2008 - 01/2011 Strengths Leadership Analytical Skills Expertise in leadership and strategic planning Strong analytical skills with a focus on data-driven decision making Key Achievements Project Management Success Led a 15-member cross-functional team delivering insights across 5 projects, resulting in 100% on-time completion Data Visualization Leadership Reduced reporting delays by 50% through automation using Looker Studio and PLX dashboards. Languages German Proficient English Proficient Skills BMC Remedy Google Tools Microsoft Office Market Research Attention to Detail Time Management