Powela Ogbeda

POWELA OGBEDA Delta State, Nigeria- -- Customer Service Representative | Virtual Assistant PROFESSIONAL SUMMARY Dedicated and results-oriented Customer Service/Virtual Assistant professional with extensive experience in providing exceptional support to clients across diverse industries for over 6 years. Proficient in managing inquiries, resolving issues, and fostering positive customer relationships through effective communication platforms and tools to deliver prompt and personalized assistance to meet clients needs. Trained virtual assistant and proficient in CRM tools, Google Suite, and administrative support functions. Adept at multitasking in a fast-paced environment while maintaining attention to detail and accuracy. Committed to delivering superior service and contributing to overall organizational success. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● CRM Software ( Salesforce, Hubspot) Email Management (Outlook, Gmail) Help desk ticketing system (Zendesk, Freshdesk ) Complaint resolution Email/Chat Support ( Intercom) Effective Communication Troubleshooting Administrative Support Appointment Scheduling (Calendly) Time Management Ability to Work With little or no supervision Google Suite WORK HISTORY BUSINESS GROWTH MANAGER | Blossom Foods Enterprise, Udu,Delta State | 11/2022 - present ● Manages operational & capital expense budget and ensures strict quality control procedures. ● Measures and implements performance appraisal of staff to an articulated view of collective strength and weakness of the company's human resources team. ● Assists with marketing strategy to increase public awareness and customer engagement. ASSISTANT BIOLOGY TEACHER |Ovwian Secondary School, Udu, Delta State | 11/2021 - 10/2022 ● Utilized interactive teaching methods to engage and motivate students, enhancing their understanding of biological principles and practices. ● Built a strong rapport with students so that they feel comfortable and safe discussing sensitive topics in class. ● Facilitated student-led projects and simulations, enabling practical application of biology theories and enhancing collaborative skills. ● Volunteered under MEDICAL CDS group: Sensitized on Self-medication and Drug Abuse. Assessed student progress through structured evaluations, providing feedback and tailored support to promote academic achievement. CAREER BREAK Full Time Parenting | 01/2019 - 09/2021 CUSTOMER SUPPORT/FRONT-DESK OFFICER | Allen E. A Plastic Company, Udu, Delta State | 08/2010 -10/2014 ● Greeted and assisted customers upon entry, providing a high-level personalized service in product selection, to enhance customers satisfaction. ● Built rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery. ● Managed customers transactions, including order placement, payment processing, and coordination of timely deliveries. ● Implemented an efficient customer contact management system, reduced data discrepancies and improved customer response time. ● Provided outstanding assistance to over 2000 customers over the years, contributing to an increase in positive customer reviews through a customer-centered service approach. ● Managed the outsourcing of products to online customers, ensuring efficient order fulfillment and customer satisfaction EDUCATION Bachelor of Human Physiology | Delta State University, Abraka | 2014 - 2018 TRAININGS AND CERTIFICATION Digital Witch IT Support Training Institute | 2024 ● ● ● ● ● ● ● ● Customer Support Virtual Assistance AirBNB Tech Sales Email Management/Marketing Project Management Tools Lead Generation/Cold Calling Tech Support