Povielle Barnes

POVIELLE BARNES OPERATIONS MANAGER / STRATEGIC LEADER | ADMINISTRATIVE EXPERT | REAL ESTATE PROFESSIONAL Houston, TX |-| - (C) PROFESSIONAL SUMMARY Detail-oriented and analytical operations manager, administrative expert, and real estate professional, highly skilled at providing exemplary customer service, collecting and evaluating data, as well as collaborating both across functions and with external stakeholders via effective interpersonal communication skills. Demonstrated ability to spearhead various fiscal processes and operations, resulting in driving strategic business growth. Adept at facilitating training sessions, as well as concisely and accurately maintaining, recording, and analyzing fiscal data. Proficient at conducting audits to ensure all reports and documentation are accurate, and spearheading efforts to ensure all discrepancies are reconciled. Recently acquired a Real Estate Certificate. Future Investment Mortgage Loan Officer Assistant or Administrative/Executive Assistant. PROFESSIONAL EXPERIENCE Manager | Shine In The Heights Salon: Houston, TXFEB 2020 – PRESENT Administrative Assistant/ReceptionistFEB 2019 – JAN 2020 Promoted from Administrative Assistant/Receptionist to Manager after eight months of employment as a direct result of the delivery of exemplary customer service, efficient business operations management, and a demonstrated ability to evaluate and improve processes, resulting in optimized productivity. Review all business-related documentation for discrepancies across two busy salons, and report discrepancies to General Manager. Spearhead operational planning for a salon with 35 stylists that generates $400K annual revenue; manage employee schedule and book 50 weekly appointments; facilitate training sessions for newly hired personnel. Collect and evaluate relevant fiscal data; generate various fiscal reports, requiring exemplary attention to detail; oversee basic accounting procedures (e.g., Payroll, ADP, QuickBooks). Oversee recruiting efforts; source qualified candidates and conduct ~10 monthly interviews; assist in the selection and onboarding of newly hired stylists. Establish and maintain relationships with clients and guests to retain existing clientele and attract new business. Identify opportunities to optimize and streamline various processes. Lead administrative efforts, requiring the ability to multi-task in a busy, production-intensive environment; receive 40 plus daily clients and guests upon entry; expertly manage high-volume, multi-line phone system to address customer inquiries; assist with meeting scheduling and coordination; facilitate meetings; develop agendas and capture meeting minutes; manage supply inventory. Assist with the development and implementation of various marketing strategies, requiring expertise in brand management and identity; post engaging social media content; create marketing collateral via expert utilization of various graphic design software (e.g., Canva, Adobe Photoshop). Assistant Business Manager | Massage Envy: Houston, TXFEB 2018 – FEB 2019 Spa Sales AssociateJUN 2017 – FEB 2018 Promoted from Spa Sales Associate to Assistant Business Manager after 4 months of employment as a direct result of thought and strategic leadership, as well as the execution of effective sales tactics that resulted in increased profits. Managed high-volume, multi-line phone system; answered, screened, and directed 60+ daily calls; recorded messages; set up appointments for massage therapists via expert utilization of booking software. Processed various forms of payments (e.g., credit, cash, gift cards) for clients and guests via operation of a point-of-sale system. Collaborated with General Manager on the hiring and training of new and existing staff. Conducted extensive research on business operations and sales tactics, resulting in an increase in revenue by seven percent over the course of eight months. Oversaw all administrative support efforts; created and maintained various spreadsheets; managed business correspondence (e.g., client emails); ran opening/closing and other fiscal reports; maintained supplies and inventory. Customer Service Assistant | IPIC Houston: Houston, TXNOV 2015 – MAY 2019 Executed a variety of sales tactics to increase ticket sales: informed guests of films, policies, and programs. Fulfilled guest transactions; handled large amounts of cash, and processes refunds for guests in high volumes. Ushered guests throughout facility. Delivered exceptional customer service to guests, ensuring a high-quality and luxurious experience. Administrative Specialist | U.S. Army National Guard: Houston, TXSEP 2013 – SEP 2018 Organized, maintained, and reviewed personnel records in electronic filing systems. Prepared and monitored requests for identification cards, tags, leaves of absences, and passes. Prepared, updated, and coordinated requests for evaluations. Oversaw administrative, human resources, and bookkeeping operations (e.g., processed/explained Army benefits to soldiers and their families, data entry, scanning, copying, personnel file maintenance). Human Resources Assistant (Contract) | Cornerstone Specialty Hospitals: Houston, TXDEC 2017 – JUN 2018 Executed in-processing and out-processing operations for all employees of the hospital. Led recruiting efforts; sourced qualified candidates; filled 27 open job requisitions over the course of six months. Maintained databases containing employee records and information, ensuring compliance with all confidentiality regulations. Spearheaded all administrative support efforts; maintained supply inventory; managed high-volume, multi-line phone system to expertly address employee and future employee concerns and inquiries; recorded and relayed messages, as necessary. EDUCATION | CERTIFICATIONS Associate of Arts | Real Estate | Business Management | Houston Community CollegeNOV 2021 National Society of Leadership and Success Inductee Real Estate Certificate | Houston Community CollegeFEB 2019 CORE COMPETENCIES | TECHNICAL SKILLS Administrative Support Operations Management Strategic Leadership Data Collection & Evaluation Training Facilitation Real Estate Excellent Communication Financial Services Accounting Customer Service Process Improvement Marketing Budget Management Graphic Design Microsoft Office