POULLETE K. W. KIMANI
P O Box: 90976 -80107 Nairobi, Kenya
Tel: - Email-LinkedIn: https://www.linkedin.com/in/poulletekimani-a
PROFILE SUMMARY
Drawing on a robust foundation in Business Development and Customer Experience, my expertise lies in
seamlessly merging technology, customer journeys, and data analytics. I am deeply passionate about surpassing
customer expectations through strategies rooted in data-driven insights. My proven track record underscores my
adeptness in identifying growth opportunities and fostering strategic partnerships. I hold a profound appreciation
for technology and innovative solutions, recognizing their substantial value to businesses on a global scale.
Proficient in data analysis, I utilize tools such as MS Excel, and I am expanding my knowledge in Power BI and
Tableau, showcasing my dedication to leveraging data analytics as a pivotal decision-making tool.
EDUCATION
●
●
●
●
Daystar University – MBA (Strategic Management); January 2021 – November 2023
Strathmore University – Certified Public Accountant; 2014 - 2018
Bachelor of Economics and Statistics – Kenyatta University; 2014 -2019
Kenya Certificate of Secondary Education- Bishop Gatimu Ngandu Girls High School;-
PROFESSIONAL COURSES
●
Certified Public Accountant- Completed
KEY SKILLS AND COMPETENCIES ACQUIRED
•
•
•
•
•
•
•
•
Identifying Growth Opportunities: Skill in recognizing and capitalizing on opportunities for business
expansion and development.
Nurturing Strategic Partnerships: Ability to cultivate and maintain valuable strategic partnerships that
contribute to the organization's growth and success.
Executing Expansion Strategies: Proficiency in implementing effective strategies for market expansion
and organizational growth.
Cross-Functional Collaboration: Capability to collaborate seamlessly across different departments and
functions within the organization to achieve common goals.
Client Relationship Management: Expertise in managing and building strong client relationships,
understanding client needs, and ensuring customer satisfaction, particularly for commercial and enterprise
accounts.
Market Research: Skill in conducting comprehensive market research to identify potential clients, assess
market opportunities, and understand customer pain points.
Trend Analysis: Ability to analyze industry trends and customer insights, translating them into practical
suggestions that influence brand strategy and product advancements.
Data Analysis: Ability to organize, examine and interpret data drawing insights , patterns and informed
conclusions
WORK HISTORY
1. Project Manager | Go Gaga Experiential Company Limited
January 2023 – Present
Responsibilities
• Developing and executing strategies for Go Gaga Exp and Zuri Foundation to meet revenue targets.
• Actively managing a diverse project team to ensure successful outcomes for all assigned events and projects.
• Preparing project plans, scripts, proposals, and sponsorship opportunities, while reporting directly to the
company’s CEO.
• Managing all Brand Management accounts.
• Ensuring the ongoing effective implementation of project plans through activity and resource planning, and
monitoring for excellence.
• Overseeing the end-to-end management of all Customer Projects and Events, including sponsorship
management for Go Gaga Experiential programs.
• Actively interacting with stakeholders, building relationships, and ensuring their current needs are met.
• Developing strategies for new businesses and actively ensuring revenue targets are met.
• Keeping records and documentation of client interactions for training purposes and liaising with designers for
creative project designs
• Performing data analysis to identify patterns and trends from past event data, including costs, revenues and
feedback surveys, then compiling reports on the tasks currently being managed.
2. Operations & Business Development Consultant | Pan African
Talent Hub
October 2023 - Present
Responsibilities
Investigate and analyze market trends to pinpoint potential opportunities within the market.
Coordinate meetings, craft presentations, and present them to potential clients.
Take charge of comprehensive administration processes from initiation to completion.
Create marketing materials and identify events where PATH can provide significant value.
Effectively handle client relationships, ensuring timely fulfillment of requests and incorporating feedback for
continuous improvement.
• Compiling reports on progress traction through target achievements, pipeline conversion, and revenue.
•
•
•
•
•
3. Business Development Consultant| LRMG Proprietary Limited
October 2021 – September 2023
Responsibilities:
• Taking the lead to collate research and analysis on market trends to determine strategic priorities in meeting
the revenue targets.
• Contributing to support the development of cutting-edge approaches to monitor and evaluate new business
activities for the EA Business Unit.
• Preparing weekly and monthly reports giving details of individual performance on business acquired and
feedback on market practices from customers.
• Initiating and strengthening business relationships with existing and prospective clients to achieve
performance targets.
• Leading the end-to-end administration process of Requests for Proposals while suggesting and incorporating
improvements where appropriate.
• Effective coordination between the client's project team, LRMG Team, client sponsors, and key stakeholders
to ensure successful project implementation.
• Building and maintaining a relevant pool of knowledge and information sources to enable the sales team to
have access to high data, proposals, and other materials that will inform decision making.
4. Customer Service – Customer Service and Project Support SME
Vivo Energy Kenya-Head Office; Nov. 2019 – Sep. 2021
Responsibilities:
• Project Coordination: Managed successful system implementation across multiple retail sites, collaborating
with project teams for seamless execution.
• Technical Support and Training: Provided on-site technical support and conducted efficient training sessions
for retail staff to ensure a smooth transition to new technology.
• Documentation and Reporting: Maintained detailed records, documented the implementation process, and
produced comprehensive project reports.
• Issue Resolution and Quality Assurance: Addressed technical challenges, gathered user feedback, and ensured
the system met specific retail site needs while tracking project milestones and reporting progress to
managers.
• Customer Retention and Growth: Devised strategies to enhance customer retention and brand loyalty,
resulting in increased sales and revenue.
5. Customer Service Intern-Service Quality and Recovery
Kenya Commercial Bank - Head Office; July 2017 – Sep. 2017
6. Branch Intern
Kenya Commercial Bank June 2016 – Sep. 2016
RELEVANT TRAINING AND COMMENDATIONS
● Sub-Saharan African International Model United Nations (SAIMUN) – Having participated as a delegate
of the Economic and Social Council (ECOSOC)
● Received the extra mile commendation from the M.D. This was after we played a great role in invoking
BCP due to the SAP challenges faced after a system upgrade.
COMPUTER PROFICIENCY SKILLS
Good knowledge of Microsoft Office and Google Suite Tools
REFEREES
•
Nicholas Kasidhi
Managing Partner
Pan African Talent Hub
Mobile No: --
•
Antony Kinoti
Client Relationship Manager
LRMG East Africa
Mobile No: --
•
Evans Lagat
Commercial Analyst
Vivo Energy Kenya
Mobile No: --
•
Sammy Nyambok
Area Business Manager
Vivo Energy Kenya
Mobile No: --
