Portia Lyn Policarpio

I am a dedicated and results-driven Customer Service Representative, Technical Support, and Administrative Assistant with extensive experience in troubleshooting, data analysis, and providing exceptional service. With a career spanning various roles, she has consistently demonstrated the ability to adapt quickly, manage high-volume workloads, and prioritize client satisfaction. She is committed to delivering high-quality solutions and ensuring customer satisfaction, making her a valuable asset to any team or organization.

In her most recent role as a Sales Coordinator at Acquire BPO, she has honed her skills in generating and delivering reports, scheduling commercials, and managing client accounts for a TV network in Australia. She also brings valuable experience from working with prominent companies such as Teletech Philippines, Concentrix, TaskUs, and AFNI Philippines, where she handled escalations, managed technical support queries, and provided customer service in various domains such as telecom and online retail.

With her experience in handling customer inquiries via multiple channels—including email, chat, and phone—I have developed strong communication skills, both written and verbal. She excels in crafting clear, concise responses and resolving complex technical issues efficiently. Her ability to manage customer relations and resolve problems quickly has contributed significantly to improving client satisfaction and driving business success.

I also have a proven track record of managing teams and coaching junior staff. As a Subject Matter Expert at Teleperformance Philippines, she played an integral role in delivering positive customer experiences, handling escalations, managing reports, and offering coaching and support to other agents. Her ability to foster teamwork and inspire high-performance results reflects her leadership and organizational skills.

She is passionate about strategic problem-solving and is always eager to explore new opportunities that contribute to the success of her organization. I am also committed to professional development, having recently completed TESDA’s Virtual Assistant Services Level II certification, showcasing her commitment to continuous learning and skill enhancement.

Her strong work ethic, ability to work both independently and collaboratively, and passion for innovation and efficiency make her an ideal candidate for roles in customer service, technical support, and administrative management. She is excited to bring her diverse skill set to new challenges and contribute to an organization’s growth and success.