Popescu Andrei Sabin

Andrei-Sabin Popescu Nationality: Romanian Date of birth: 23/02/1996 Gender: Male  Phone number: (-  Email address:- LinkedIn: https://www.linkedin.com/in/popescuandreisabin/  Home: Constanta, (Romania) ABOUT ME Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations. WORK EXPERIENCE Customer service representative Premier Pro Mangement SRL [ 11/2023 – Current ] City: Cluj-Napoca Country: Romania • Respond to customer inquiries and provide information about products or services. • Address and resolve customer issues, concerns, and complaints. • Communicate effectively and professionally with customers through various channels (phone, email, chat, social media). • Ensure clear and concise communication to avoid misunderstandings. Tehnical Support Engineer Computer Generated Solutions [ 11/2019 – 08/2023 ] City: Constanta Country: Romania • Followed correct procedures when carrying out computer troubleshooting, fault-finding and giving advice. • Delivered tutorials and demonstrations on newly installed computer applications, software and networks when needed. • Provided after-sales support such as troubleshooting computers and delivering instructional support • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. • Provided clear and concise step-by-step technical support to guide clients. • Asked customers targeted questions throughout troubleshooting to determine smart solutions. • Used support tickets to track and speed up incidents. Customer Sales Advisor Leroy Merlin [ 10/2018 – 10/2019 ] City: Constanta Country: Romania • • • • • Restocked shelves in a timely manner. Maintained exceptionally clean sales floor. Trained and mentored new and junior staff members for improved team efficiency. Provided detailed, tailored product information to customers to assist with purchases. Kept cool, calm and collected when dealing with upset customers, offering smart solutions to issues, maintaining customer satisfaction. • Assisted customers in locating specified products on the sales floor, as well as explaining product range where required. • Created engaging discussions with customers to obtain an in-depth understanding of their needs, finding best ways of selling. Web Designer Marketing Office [ 10/2016 – 12/2017 ] City: Constanta Country: Romania • • • • • • Crafted beautiful, highly effective web pages that performed brilliantly on mobile, tablet, and desktop. Contributed to back-end experience and collaborated on APIs. Built reusable code to utilise for other projects and to minimise costs. Tested links to identify and rectify discrepancies, determine speed and gauge traffic. Collaborated with designers to implement concept and design of website. Accurately followed project briefs and client brand guidelines to produce marketing templates to client expectations. Teacher TechnoKids Inc [ 12/2015 – 03/2016 ] City: Constanta Country: Romania • Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards. • Taught students cognitive, linguistic and emotional development to promote well-roundedness. • Encouraged students to persevere with challenging tasks. • Observed and assessed student performance to identify areas requiring improvement. • Differentiated instruction to customise lessons for student abilities and skill level. • Set and communicated ground rules for classroom to encourage respect and personal responsibility. • Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs Cashier KFC [ 07/2014 – 09/2014 ] City: Constanta Country: Romania • Packed purchased items properly to prevent damage to delicate products. • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently. • Helped customers with specific item requests by answering questions and offering knowledgeable product advice. • Maintained neat and clean shop floor and storage areas. • Completed opening and closing procedures, verifying proper cash on-hand amounts and allocating resources. • Processed payments by cash, cheque, or card to complete transactions. • Consulted with customers to help with purchasing decisions. EDUCATION AND TRAINING Highschool Diploma George Calinescu Highschool [ 2010 – 2014 ] City: Constanta Country: Romania LANGUAGE SKILLS Mother tongue(s): Romanian Other language(s): English LISTENING B2 READING C1 WRITING B2 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS General Skills • • • • • • Software malfunction diagnosis Mac and Windows expertise Computer system troubleshooting Case management Adaptability Keep calm under pressure