Poonam Thakkar

 Poonam.D.Thakkar 302/3rd Floor,Sahyog Bldg; Above Central Bank of India, S.V.Rd, Kandivali (West) Mumbai-400067 E-mail:---/- Career Objectives: To make a sound position in corporate world and work enthusiastically in team to achieve personal as well as organizational goals with devotion and hard work. Work experience: Lionbridge Technologies PVT Ltd Lionbridge provides translation and localization solutions that enable global companies to meet their customers’ linguistic and technical requirements for a wide range of deliverables, Materials, Products and Documentation, Multimedia, and eLearning Training and. including Software, Web Sites and Marketing. Job Title: Project Manager (Model II) (From June2015 till Dec 2016) Group lead for GSK team (Team of 6 people) Senior Project Co-ordination for Life Science account (June 2011 till June 2015) Reporting to: Senior Project Manager (in Mumbai) and Program Managers (on site) Working on Project: Life sciences major Account GlaxoSmithKline (GSK) Life sciences is one of the most biggest and challenging account that translates all clinical trials, medical, regulatory projects. Job responsibilities: Understand the customer requirements from a universal perspective and providing appropriate response with regards to volume, budgets and TATs. Managing end to-end customer contact; from initiating the project for quoting, planning the budgets and schedules, query management, resource allocation, time scheduling and deliverables. Managing team of engineers, translators, language leads, production coordinators to ensure optimum utilization of resources and making arrangements as per project requirements Planning and monitoring projects to meet deadlines and quality of the deliverables. Monitor and maintain project financials including budgeting, revenue recognition, revenue forecasting and Invoicing Maintaining process-related documents and updating them. Preparation of MIS reports which eventually feeds into a dash board with key KPIs to add action steps to control costs and quality. Resolving team issues and queries in a timely manner. Be part of daily status meetings/weekly client meetings (kick-off calls) to understand the project requirements. Achievements : Achieved the certificate for Six Sigma Yellow belt from Dublin site. Received “ Best performance Award for Quarter 2” (April’15 to Jun’15) Received 4 Spot Awards for compliments received from Clients and Sites (Dublin) Bharti Airtel Enterprises: Bharti Airtel Ltd. is service based organization in Mumbai, Providing Data & Broadband services across the Country with an effective work force. Job Title: Regional coordinator for Mumbai & MP (9-Jan 2006 to Oct 2010) Reporting to: DGM of the vertical Working on Verticals: PSU Bank, BFSI and Media & Services Vertical Responsibilities: Responsible for resolving issues / billing disputes related to the Major account like Bank of India, which is having more than 1800 Branches all over India. Resolving Issues related to the delivery of Blackberry and VSAT’s of the major account like Citibank, Axis Bank, Union Bank of India all over India. Follow up for Demand Notes of BSNL and MTNL from the project team to get the MOCN Release for the new order and renewal order of Bank of India. Creating Feasibilities for lease line, PRI, BRI, VSAT’s as per Customer requirements. Follow up with different SPOC’s for the feasibility, inform the customer about the availability of the network and the commercials…. Creating NIO (Network Implementation Order) in the System. Follow up for the Approvals and also Coordinating with HO (Delhi) for getting the OCN (Order Confirmation Number) release in the given time Frame. Updating Status for NFA (Note for Approval). Monthly updating of the Funnel Conversion/opportunities in the system. Timely Escalations for feasibilities, MOCN’s. Maintaining Customer Database along with MIS for process related activities like Feasibility Tracker (Feasibility Status with Commercial), NIO Tracker, MOCN No’s , Updating of STS (Sales Tracking System). Monthly Reports like Order and Revenue report, Pulsing report Achievements : Received Best Sales Support Award in Jan’09 Received Best Sales Support Award in Jul -’09 Received Best Sales Support Award for in Apr to Sep -’09 RELIANCE INFOCOMM LIMITED. Reliance Infocomm Ltd one of the biggest project in India Telecom Sector, which has created history by launching WLL across the country & also spreading optical fiber more than 65,000 kms. For its wired line services like, Basic Telephony, Centrex, Broadband services, Audio & Video conferencing, Video Streaming, Managed Services & many more. Job Title:Executive Assistance to Cluster Head (Jan 2004 to 7-Jan-2006) Reporting to: Cluster Head Working on Zone: West Zone Responsibilities: Coordinating with all cluster sales activity, Administrative job like, fulfilling all the stock requirements of Web World Express, Arrangement of road shows, Reporting all the daily Sales, Stocks, manpower with the cluster to the head office and to the cluster manager. Solving the sales problem of the channel partners. Encouraging channel partner to increase their sales, Distribution of their monthly commission Cheque to the channel partners. Giving Monthly Targets to the Channel Partners according to their previous monthly performance. Informing CP about whatever new products the company launches or any new changes in the system. Maintenance & Preparation of MIS EDUCATIONAL QUALIFICATION: B.A.(Food Nutrition) S.N.D.T. University,2002 H.S.C. Bombay University,1999 S.S.C. Bombay University,1997 Personal skills: Willingness to learn and grab the opportunity. Good communication skills. Positive attitude Multitasking skills Ability to work in a dynamic global environment with a focus on team work Proactive approach and high level of enthusiasm. Personal Details: Date of Birth:9th July 1981 Languages Known:English, Gujarati, Hindi, & Marathi. Nationality:Indian Hobbies & Interests : Reading, Surfing Internet & Listening Music, Outing. Date:- Place:-Mumbai (Poonam Thakkar)