Pooja Shukla

PROFILE To excel in the career with the organization where I can apply my professional as well as personal skills to the maximum and secure a position by hard work, dedication and ability to acquire new skill .To seek a team-oriented environment that fosters professional development. A challenging position in the Travel and Tourism Industry offering potential for growth and advancement. POOJA SHUKLA E D U C AT I O N Bachelor in Art, Kanpur University,India kanpur | 2010 July - 2013 June -/- Higher Secondary Certification, Uttar Pradesh Board ,India - Unnao | 2010 - 2011 202 al motushi busilding, hor al anz, dubai, 93915, United Arab Emirates E M P LOY M E N T H I S TO R Y Birth Date- Nationality INDIAN SKILLS Portfolio manager , Square Yards Dubai | 2020 November - 2021 February • Client acquisition and business development by direct/indirect sales. • Offer customized portfolio solutions to NRI clients based on their risk/ return and liquidity profile. • Maximize revenue generation and lead closures by using social and public Customer Service Skills. media marketing campaigns. The Ability To Sell Products And Services . • Identifying customers, give presentation and close the deals independently. • Transaction management and deal closure from sourcing to ROI Active Listening Skills A Desire To Help People To Be Thorough And Pay Attention To D etail Confident And Have Genuine Interest In Customer Satisfaction. Flexibility Communication generation. • Develop Square Yards as a brand by ensuring service standards in line with company policies. • Exploring new business development opportunities by leveraging client relationships developed over the years in previous work assignments. • Meeting NRI clients & giving investment solutions & designing portfolios for them. • Strong client focus including pre and post sales services for long term wealth retention. Office Assistant cum Admin, Patels documents cleaning Critical Thinking And Problem Solving Dubai | 2020 January - 2020 October Leadership • • • • Proficiency In Microsoft Office Reporting Skills Professionalism Analysis Set up, copy, scan and store documents Create templates Manage requests for documentation File documents in physical and digital records and ensure appropriate storage • Review and maintain the accuracy of the records, editing where necessary LANGUAGES to ensure they are up to date • To liaise with and distribute project related information with all levels of the Hindi project team and potentially external parties English • Manage the processes around documentation within the organization • Maintain confidentiality around sensitive documentation Senior Travel Consultant , Kosheli Travel & Tourism LLC Dubai | 2019 - 2020 • Competency to maintain positive client and co-worker relationships— Establishing, developing, and maintaining trust and loyalty over time and through changes • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested • Work independently in the absence of supervision • Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control • Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed • Acts as a resource for co-workers for information, problem solving, and reducing errors • Performs daily and weekly reconciliation of sales generated at client location Administrative assistant, India Trip planners New Delhi | 2017 - 2019 • • • • • Answering and directing phone calls to relevant staff. Scheduling meetings and appointments. Taking notes and minutes in meetings. Ordering and taking stock of office supplies. Being a point of contact for a range of staff and external stakeholders. Receptionist cum Travel consultant , Global Travel & Tourism L.L.C. Dubai | 2015 - 2017 • Work with business leadership and clients to develop, coordinate and implement travel program agendas and itineraries, • Working on a variety of projects day to day, • Follow up on airline quotes provided to clients by travel consultant • Manage group and individual flight reservations using Sabre Red (Native Sabre) • Working in a friendly, close knit and positive team environment, • Provide clients with a cost estimate and schedule of proposed travel, • Assist in group bookings by calling airline group departments Counter staff cum sales, Marshal Travel L.L.C. Dubai | 2013 - 2015 • Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department • Manage workflow and processes in accordance with SLA • Anticipates and provides assistance on potential challenges that may arise for the customer • Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc.) • Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks and participating in professional societies • Keep management informed by submitting activity and results reports, such as daily call reports, weekly call schedules, and monthly and annual regional sales and market analyses • Handles all follow-up communications with customer/clients to determine best possible solution for problems. Escalates problems to supervisor if agent does not have solution to problem Travel Consultant , Deepak Air Services Jaipur | 2011 - 2013 • Meets with clients to determine travel needs, budgets and preferences. • Sells and coordinates transportation, accommodations, insurance, tours and activities. • Advises clients regarding destinations, cultures, customs, weather and activities. • Collects payments, books travel arrangements and pays applicable fees.