Pooja Shankar Tiwari

 RESUME BRIJESH KUMAR YADAV MOBILE - - EMAIL- - _______________________________ SYNOPSIS_________________________________________ An independent professional with over 04 years of experience in Sales and Marketing and Back Office Associates: Last associate with GENPACT INDIA LTD as PA. Worked with Vodafone Mobile Services LTD as Sr. Customer Care Executive. Worked for HDFC BANK LTD. With the sister consultant HBL GLOBAL LTD. As sales officer. Completed BBA from GEORGE COLLEGE under WEST BENGAL UNIVERSITY OF TECHNOLOGY ,, KOLKATA. Capabilities in implementing effective solutions to the customer’s needs with an aim to improve customer contentment and consequently customer loyalty. Praised and awarded at VODAFONE MOBILE SERVICES LTD. for achieving the targets and delivering utmost results. An effective communicator with good relationship building & interpersonal skills. ORGANISATION SCAN GENPACT INDIA LTD. Full-fill the given task within the allotted time period. Always maintain privacy. VODAFONE MOBILES SERVICES LTD| SALES AND SERVICES ASSOCIATE|MAR’ 16- AUG’ 19 Take care of customer’s needs and give them proper solution of their issue. Always achieve my target and give my best to my team for achieving our goals. Keep all follow ups and always keep time management to give instant solution as in current days all works belong to mobile and as a part of tele communication industry I need to maintain so. Suggest a proper solution to customer to maintain their privacy and keep their data safe. Probe customer proactively to finish their E-KYC within given time period. Make aware about the benefits of AADHAR linking with their mobile number. Update the customer regularly about the updated tariff and plans so they can get proper benefits of their money. Always maintain privacy. Sometime have to perform as a team leader. HDFC BANK LTD|SALES OFFICER|JUN’15-MAR’16 Search in CRM regularly and check the customer eligibility if they are eligible for the credit card. Arrange for the appointment from the customer and asked for the proper time to meet. Update Customer’s elder credit cards with the updated one and told them the benefits of newer one. Proactively asked for new leads to branch manager. ACHIEVEMENT AND ACCOLADES AT GENPACT INDIA LTD. Delivering 99% above accuracy quality. Part of team of the month. VODAFONE MOBILE SERVICES LTD. Delivered 100% customer satisfaction results and ensured that the team achieves its target. Gave proper information and ensure that customer feels better services. Successfully fulfilled the target with the 90% customer satisfaction rate. Boosted with the employee of the month on gunpoint. AT HDFC BANK LTD. Successfully attained the target of 2 lakhs personal loan in 25 days. Achieved the target of 82% prime of credit card in month. EDUCATION 2013 BBA FROM GEORGE COLLEGE UNDER WEST BENGAL UNIVERSITY OF TECHNOLOGY 2010 12TH FROM UTTER PRADESH BOARD OF INTERMEDIATE EDUCATION 2008 10TH FROM UTTAR PRADESH BOARD OF HIGH SCHOOL EDUCATION IT SKILLS IT SKILLS » Possesses sound knowledge of Windows, MS Office and Internet Applications. PERSONAL DOSSIER DATE OF BIRTH : 12 Aug’93 LANGUAGE KNOWN : HINDI, ENGLISH, BENGALI ADDRESS : 155 BIPIN GANGULI STREET, SEALDAH, KOLKATA, WE - 700012