Pontso Mokhoema

I leverage over 11 years of experience in customer support and sales operations within the fast-moving consumer goods and retail sectors. My expertise lies in managing distributor accounts and resolving complex customer cases while ensuring compliance with service level agreements. I excel in CRM management, complaint resolution, and cross-functional collaboration, delivering structured support to enhance global customer experience and drive sales performance. My skills in order processing, KPI monitoring, and data accuracy contribute to process improvements and increased customer retention. Whether you need a detail-oriented professional to streamline operations or someone to enhance client relationships, I am equipped to elevate your business outcomes. Let's discuss how I can support your goals and deliver measurable results.