Polycarp Otieno

Polycarp Otieno Telephone no: -- Personal Profile Skills Work Experience I am a professional with over 5 years of experience in Business Administration. I have extensive knowledge and experience in sales, account management, customer service, admission counselling, digital marketing and outdoor product management. I have a thorough understanding of current market trends and competitors. I also have a strong track record in B2B and B2C sales, advertising and providing administrative support. I have outstanding problem-solving skills that allow me to respond to customer complaints in a professional manner and offer solutions. I have expanded my abilities to provide excellent services efficiently. I am looking forward to joining an organization where I will bring my skills, knowledge, and experience to the achievement of the organization's goals. ➢ ➢ ➢ ➢ ➢ ➢ ➢ MS office suite Customer Experience Client acquisition and retention Negotiation and deal closing Communication Problem solving Product Specialist Oct 2023 to date - ➢ ➢ ➢ ➢ ➢ ➢ ➢ CRM- Zoho |Salesforce Account management Coaching & Training Business Development Email Management Attention to detail Average handling time management CRAYDEL KENYA LTD Position: Admissions Counselor (sales) Responsibilities: ➢ Apply the use of Zoho CRM tool to commercialize partner University, and university courses to prospect students. ➢ Assisting students to correctly complete application forms and submit all the required details. ➢ Reviewing and assessing applications to determine if prospective students meet the institution’s admission criteria. ➢ Provide consistent, accurate, and timely weekly sales activity reports to management. ➢ Meet with and interview prospective students prior to final application decisions ➢ Assist students with document review and visa application. ➢ Advertise the company to prospective university partner Jan 2021 – Sept 2023 JUMIA KENYA Position: Customer Service Executive Responsibilities ➢ Handled customer inquiries via phone, email, and chat, ensuring prompt and effective communication. ➢ Provided administrative support to clients in various industries, including email management, calendar scheduling, and data entry. ➢ Maintained accurate records of client interactions including invoices. ➢ Acted as the first point of contact for all employees and high-profile visitors. ➢ Collected and documented customer feedback to enhance customer experience. ➢ Applied the use of Salesforce, OMS and CRM Tools to handle customer effectively. ➢ Managed social media accounts and created engaging content for clients to increase their online presence. ➢ Received, sorted and distributed daily mail/deliveries ➢ Informed customers on promotions and deals to boost sales June 2018 - Sept 2021 MUSTEK EAST AFRICA Position: Outdoor product manager/ Tele sales Responsibilities: ➢ Contacted existing customers and new prospects to sell products to generate revenue. ➢ Managed social media accounts and created engaging content for clients to increase their online presence ➢ Delivering compelling sales pitches to persuade customers to purchase company products and also highlighting features benefits of it. ➢ Handled customer queries through Zendesk, email, phone, or social media and took appropriate action to resolve any complaints. ➢ Building rapport with customers to establish a relationship thus creating a connection to gain the customers’ trust. Sept 2018 – Sept 2020 KENYA YOUTH EMPLOYMENT – (Part time – Remote) Position: Management information system assistant Responsibilities: ➢ Responsible for accurate inputting and maintaining data. ➢ Undertook data entry and coding using management information system ➢ Ensuring record keeping was up to date and accurate. ➢ Generating routine reports from MIS to support decision making ➢ Assisting in the maintenance and troubleshooting of MIS software, database through liaising with IT support When necessary. ➢ Educating end users on how to effectively utilize MIS. ➢ Preforming basic data analysis using excels. May 2017- Feb 2019 UNITED STATES INTERNATIONAL UNIVERSITY Position: Campus work study – Administrative assistant- part time Responsibilities: ➢ Managing communication with internal and external clients. ➢ Assisted with data entry, record keeping and generating reports ➢ Drafted and proofread documents, letters, and reports. ➢ Managed clerical and other administrative duties ➢ Organized, arranged and coordinated meetings as well as sorted and distributed incoming and outgoing posts ➢ Oversaw the efficient management of office equipment, maintaining a clean and enjoyable working environment ➢ Managed budgets, logistics, events and meetings Education Bachelors in Business Administration- Marketing – Sept 2017 - Aug 2023 United States international university Kenya Certificate of Secondary Education St Anthony Boys High school Additional information Awards ➢ USIU hockey Captain Trainings and Licenses ➢ ➢ Referees Certified Ethical Business Practitioner Certified British counselor John M. Kabuu Director Quality Assurance, USIU – A Telephone no: +254 - Email:-Viola Kangethe Head of Customer care operations – JUMIA Telephone no: - Email:-Richard Wandera Business Development Manager- Kenya Commercial Bank Email:-