Pollyana Abila

Virtual Assistant COVERDESK Philippines Inc ( December 20, 2021 - May 08, 2023) Supporting Commercial Insurance Policy ABILA, POLLYANA PEDRAJAS VIRTUAL ASSISTANT CONTACT DETAILS Mobile:--22G BF Road Brgy Holy Spirit, Quezon City MY SKILLS & ABILITIES - Interpersonal and Customer Service Skills - The ability to work under pressure and multitask - The ability to follow instructions and deliver results - Analytical and Problem Solving Skills Phone Calls and sending email reminders to clients about late payments. Monitoring past due and cancellation insurance policies. Assisting personal lines such as personal vehicle policy, Home policy, an Umbrella Policy. Assisting clients to complete Audits. Back-up for inbound calls if staff is short. Communicate with License Agents about their client's concerns. Train newly hired virtual assistant to familiarize commercial lines, carriers and late payments. Customer Representative AMAZON (May 11, 2021 - December 10, 2021) Sitel Philippines - OJV Branch Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Process refunds, replacement, and customer education about company policy. Guide callers through troubleshooting, navigating the company site, or using the products or services Collaborate with different departments to improve customer service Executive Office and HR Admin Assistant Instyle Brands Inc. (May 19, 2019 - May 05, 2021) Administer the onboarding process of newly hired employees by initiating Antigen tests, seating plans and ensure that PPEs and office supplies were provided. Assists applicants for exams and interviews; Assists employee engagement on monthly and annual activities. Providing telephone support, updating company telephone directory. Organize and schedule Company meetings and Company Shuttle and Van Reservations. Monitor and maintain supplies inventory by checking stock to determine inventory level; placing and expediting orders for supplies; verifying receipt of supplies Coordinate repairs to office equipment; monitor and request a scheduled General cleaning and Pest Control. Processed Government Certificate Renewal such as SSS, Pagibig, Phil health for 4 affiliates. Processed LTO Renewals for company vans and -panel vans Policy Services Officer Liberty Insurance Corporation (January 04, 2019 - April 5, 2019) Clerical and administrative assistance on issuance and renewals of Insurance. Assist Policy Quotation for approval of Directors and Attorney In charge of organizing filling documents under Rewriting Department Back Office Support HouseSmart Real Estate (March 2018 – January 2019) Processing applications to rent houses, from advertising of the properties, background checking for prospect tenants, seek property owners' approval to contract to sign. Quarterly inspections report to check and inspect if the property was taken care of by the tenants. Assist Tenants on Maintenance reports such as; Hot Water systems issues, pest control schedules, smoke alarm check-up.. Follow up with tenants to collect payments for rent, water bills, and electric bills. Maintain and monitor database entry for 200 properties based in Western Australia. Preparing documents for tenants including leases and other agreements such as house insurance, and Pet agreement contracts. Company Secretary Label Line Enterprise (June 2017 – March 2018) Monitor layouts and sample proofing from artists to the production process. Providing telephone support and Retrieving emails Monitor Purchase orders and deliveries Organize and schedule Company meetings as per CEO approvals. New Era University Bachelor of Arts Major in Foreign Service - Graduated Class 2017 Batasan Hills National High School - Graduated Class of 2011 San Diego Elementary School - Graduated Class of 2007 Irish Soriano HR Recruitment Officer Mobile Number 0917 - 321 - 9201 Partick Bañas Customer Representative Mobile Number- Theo Dave Magdae HR Support Mobile Number- ESTELLE DARCY SOCIAL MEDIA MANAGER I am an experienced social media manager seeking a full-time position in the field of social media and marketing communications, where I can apply my knowledge and skills for continuous improvement. SKILLS Photo editing and digital illustration software Social media suites & management software Tracking & analytics tools Word processors EDUCATION COMMUNICATIONS INTERN Bachelor of arts, major in communication University of dundee | 2019 - 2022 SOCIAL MEDIA PRODUCER Course in Digital Marketing University of Mac Lane and Knights| 2022 - 2024 EXPERIENCE SOCIAL MEDIA PRODUCER Pixelpoint Hive- Managed social media accounts. Created social media graphics for daily posting. Increased social media following and clicks by an average of 200% yearly. SOCIAL MEDIA PRODUCER Pixelpoint Hive- Organizes all social media posts for the editorial department Approves all content to be posted on social media Engages with readers and clients online CONTACT -www.reallygreatsite.com @reallygreatsite 123 Anywhere St., Any City