Polett Ortiz

POLETT M. ORTIZ A. Customer Service | Digital Marketing | e-Commerce Phone - Email - Address Madrid, Spain Experience About Me Experienced Customer Service Representative with a decade of accomplishments in commercial areas, and marketing. Demonstrates a unique blend of technical expertise and a strong business acumen. In my role as a remote customer service assistant, I effectively managed relationships with Englishspeaking clients, honing communication skills in multicultural environments. Currently pursuing a master's degree in Digital Marketing and e-Commerce, showcasing a dedicated commitment to continuous learning. My objective is to seamlessly integrate technical skills acquired in my Engineering Bachelor’s with a solid background in commerce and marketing, aiming to deliver cutting-edge and sustainable solutions. A versatile professional with a proven track record in collaboration, communication, ongoing learning, creativity, and leadership. I am actively seeking opportunities to leverage my distinctive experience, serving as a catalyst within teams to foster growth and innovation. Skills Microsoft Office Customer Experience CRM Organization Skills Leadership Time Management Teamwork Goals Focused Learning Google Ads Power BI Word Press / Divi Google Analytics Semrush Languages English - C2 Proficiency Spanish - Native Italian - A2 Basic Lead Team Manager | Virtual Customer Service Representative | Marketing Entry Level - Villagomez Capital As an expert in customer experience, I led personalized management in the medical, legal, and financial fields for clients residing in New York, United States. I facilitated effective communication between the client and professionals such as doctors, lawyers, and financial agents and continuously worked with the company ´s CRM and Google Tools. Additionally, I contributed to the digital marketing area with innovative ideas for content creation, aiming to attract and retain clients in the competitive New York market. Childcare Volunteer 2019 - 2021 APW I provided comprehensive support to an American family, engaging in the care and education of their children as part of an enriching cultural exchange. I fulfilled the essential requirement of completing at least 12 academic credits at a university in the State of Minnesota, where I consolidated and perfected my English language skills. Environmental Monitoring Technician 2018 Energy and Environmental Consulting Group I played a crucial role in the review of environmental monitoring in different oil blocks, contributing to the approval of extraction activities. I conducted the update of monitoring reports, established baseline data, and actively participated in environmental audits. Store Clerk 2014 - 2017 Corporación Favorita I provided personalized attention to clients in all phases of the process, from sales to after-sales. Showcasing adept social skills, I fostered strong relationships with regular clients, ensuring their loyalty and generating repeated visits to the company. Real State 2013 Andino y Asociados As the person in charge of showcasing model homes to potential buyers, I played a key role in presenting properties in an appealing manner. Additionally, I managed the preparation of invoices for real estate sales, ensuring an efficient and satisfactory experience for both parties involved. Education Master in Digital Marketing and e-Commerce 2023 - 2024 EAE Business School Environmental Management Specialist 2021 IQ Consulting Group Environmental Engineering 2011 - 2018 Universidad San Francisco de Quito High School Diploma in Physics and Mathematics Instituto Luigi Galvani 2003 - 2011