PLEASURE SUNDAY
Lagos, Lagos State, Nigeria- --Virtual Assistance || Customer Support Specialist || Lead Generation ||.
PROFESSIONAL SUMMARY
Versatile, detail-oriented Virtual Assistant and customer service professional with 5 years of
experience providing exceptional support and ensuring projects and tasks are completed on time
and with great precision. Strive in fast-paced, virtual environments following established
procedures and practices to exceed all customers expectations while making acceptable
innovations where needed.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing
top-notch client support, solution provision, and developing relationships to ensure customers
loyalty and business growth.
RELEVANT SKILLS
Customer Support Specialist/Virtual Assistance
Good working knowledge of Communication and workspace management tools: Zoom,
Slack, Freshdesk, HubSpot, zendesk, and Microsoft Teams,
Communicates innovative approaches and procedures that would increase the efficiency of
processes and products to increase our managing recovering records.
Ensures office equipment run smoothly and properly and manages the applicable inventories,
orders/replaces equipment, and supplies.
Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
Customer Support Specialist
Use a consultative and empathetic approach in delivering customer support resulting in
positive customer experience.
Take real ownership of customer issues from en-to-end and go above and beyond to resolve
them.
Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
WRITING
Skilled at writing various business correspondences such as internal and external letters,
reports, and memorandums that facilitate the effective flow of information within and outside
the organization.
Communication
Excellent written and verbal communication skills, with the ability to communicate subjects
to a diverse audience.
WORK HISTORY
2018 - 2022 Diamond Helix Medical Assistance, Lekki
Post Held: Front Desk Executive/Customer Support Specialist
2016 to
2018
Big Picture Nig Ltd, Lekki Phase 1, Lagos
Post Held: Customer Support /Admin Assistant
2018-2
2016-2
EDUCATION
University of Lagos, Lagos State
Bachelor of Science in Public Administration (BSc)
Pinnacle Technical College, Abia State
Senior Secondary Certificate Examination (SSCE)
2006-2
Wesley Nursery and Primary School, Ogun State
First School Living Certificate (FSLC)
2001-2
TRAINING AND CERTIFICATIONS
Leadership / Management Training
Time management
Problem solving and Troubleshooting
How to manage irate customers
Leadership, Customer Relation Management (CRM)
American Heart Association Basic Life Support (BLS)
Winners Computer School (Port Harcourt) Diploma in window and Desktop Publishing.
Hubspot Academy
Customer Inbound Managements
