Pleasant Benson

Pleasant Benson .D. Port Harcourt, Rivers State, Nigeria   - -- Virtual Assistance || Customer Support || Email Management || Business Development Executive|| Lead Generation Professional Summary Dedicated and detail-oriented Virtual Assistant and customer service professional with over 3 years of experience in delivering exceptional support and ensuring timely project completion with precision. Thrives in fast-paced, virtual environments. Proven track record of implementing innovative measures to enhance on-time delivery, coupled with a focus on delivering top-notch client support and fostering lasting relationships to drive customer loyalty and business growth. Possesses strong organizational, administrative, typing, and communication skills, contributing to effective and efficient operations. RELEVANT SKILLS Customer Service Resolving customer issues efficiently, providing helpful and accurate information, maintaining positive customer relationships, and ultimately, contributing to customer satisfaction and loyalty. Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Virtual Assistance Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, HubSpot, zendesk, Intercom and Google Suite, etc. Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Communicates innovative approaches and procedures that would increase the efficiency of processes and products. Good knowledge of report writing, research, and recommending efficient and industry-related findings. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Exclusive Sales Person Reach out to leads, increase and build a pipeline of prospective customers and manage interface. Collaborates with the sales team to analyze sales and marketing initiatives to drive revenue. Strong knowledge of various email marketing tools; yelp, Mail chimp, Keap, etc. Leadership Ability to influence, attract, build relationships, and retain talents, develop and support employees at all times, to yield a great team, facilitate teamwork and growth. Work History 11/2021 to 12/2023 Business Development Executive NENDAMARK SERVICES LIMITED 05/2019 to 04/2020 Engineer PETROLEUM TRAINING INSTITUTE 02/2018 to 06/2019 Telemarketer HOB SYSTEM TOURISM LIMITED Education Bachelor of Engineering: Electrical Engineering  Rivers State University, Port Harcourt – Rivers State  Masters of Technology: Electrical Engineering power option  Rivers State University, Port Harcourt – Rivers State Training and Certifications  Exford Global Consult Limited. 2020 HSE Level 1 & 2- General Health Safety & Environment. HSE Level 3- General Health Safety & Environment. Project Management Professional (PMP). Customer Service & Relationship Management (CSRM) Human Resources Management (HRM). Digital IT Skills. 2024 Demand IT Skills . Awards & Recognitions  National Youth Service Corps(NYSC) Member, Delta State, 2020 (Achieved measurable youth empowerment)