Placido Marullano Jr

Autonomous and output-oriented Virtual Assistant. Confident of working in a fast-changing virtual environment, following established procedures and practices to exceed all client expectations. I am excited to share, help, and offer my assistance but not limited by my below skills and expertise:

First Line Writer

Create a personalized first line for cold email/messaging outreach... a high-quality, completely natural, genuine, fun, intriguing, upbeat, and compelling first line for international business owners, e-commerce websites, authors, social media profiles, digital and marketing agencies.

Lead Generation Specialist/Appointment Setter

Find and generate high-quality leads through social media platforms using outreach methods.

Data collection may include, but is not limited to, social media URLs, email addresses, website addresses, and business contact information.

Convert prospects into warm leads by following up on a regular basis.

Persuade the leads to schedule an appointment via voice or video call by sending relevant marketing videos.

Maintain a regular tracker/report that is accurate and up to date.

Customer Service Assistance

Handle product or service inquiry

Attend status requests and handle complaints.

Entertain follow-ups and after-sales service assistance.

Provide additional service and information as needed.

Processing and fulfillment of products or services

Assist the client throughout the entire process of transaction, from inquiry, sales, and up to the delivery of goods or services.

Data Entry

Proficient in data encoding

Maintaining a compliant and reliable database

Keen to details and meticulous

Moderate to fast speed and accuracy.

English Language

Proficient both in written and oral communication.

Sales Service Assistance for the following

Visa

Travel Insurance

Tour/Cruise Packages

Hotel and Airport Transfer

Realty  

Having years of experience in money handling as a teller of WESTERN UNION MONEY TRANSFER agent, I was able to develop superb customer service through patience, politeness, and providing reliable information. I always ensure that the details of their transaction are correct up to the last letter, have their documents scanned, and attached the files on their profile within the system to have a smooth flow of transactions and a compliant client database. I also learned to be keen on details, be a team player, and a self-starter person for this job. I am also able to develop myself to be comfortable dealing with different clients and people with different levels of mentality and behavior.

I brought this attitude and skills when I joined I-REMIT GLOBAL REMITTANCE, a local money transfer company, but with a foreign office in the United Kingdom and other parts of the world. I was able to develop good listening skills while encoding the details of their money transfer transactions over the phone or through voicemails plus fulfillment of transactions and inquiries via email.

I also have experience of tourism and transit visa processing (Japan, Korea, Schengen, UK, and more). I can also provide quotation and sales service for travel insurance, hotel accommodation, transfer, and other travel arrangements through the help of tour operators and travel partners.

Furthermore, most of my job experiences involved, but not limited to encoding, scanning, and editing documents or photos, uploading to specific systems or databases, and email management.

I was able to use all of this knowledge and skills, plus my courage to start a part-time and small online business via Facebook and through local e-commerce platform Shopee. I handled the entire operation, from sourcing of products through internet research, marketing through social media advertisement, product listing, fulfillment through a logistic partner, and customer service assistance.

Lastly, I am also the type of person that always strives for excellence and makes sure that I give my 100% effort to ensure that I will get the best possible or ideal outcome. I make myself more proficient and well informed by following the latest news, trends, social media feeds, watching informative videos, continuing reading and research so that I can gain more knowledge and new skills.

Generally, hard work and patience are essential to succeed.