PIYUSH CHANDRAKANT BHAVSAR
Email:-
Mobile: - / -
OBJECTIVE
I am working as a System Administrator / related profile for windows support from last 7+
years. Throughout my working experience, I'm being tagged as a dedicated and supportive
member. I'm passionate about system support, networking and windows server. In my overall
experience, I work together with a team of great talents under the Corporate Infrastructure
Division. As a System Administrator, my top mission and greatest satisfaction are to get resolve
each and every issue in infrastructure and make it work seamlessly.
WORK EXPERIENCE
1.
Organization : Capgemini Technology Services India Limited
Client
: IBM Merge Healthcare
Designation : Senior Associate
Duration
: From 04/10/2017 to till Date.
Profile Summary:
Working in healthcare domain with DICOM/HL7 standard products.
Providing 24/7 support for different medical imaging (IT Healthcare) applications and systems
identifying related issues and their resolutions.
Providing technical assistance to all our clients in US, Europe and worldwide via remote access.
Working on CRM tool (Salesforce) for tracking of issues and given solutions to the customers, tracking
and follow up on cases in order to resolve issues.
Handling priority and severity tickets on daily basis.
Sharing daily reports of cases handled by team to higher levels.
Working on SQL database
Report bugs in the software application by duplicating the issue on the test servers.
Administering and monitoring windows servers.
Performing routine health checkup on windows servers.
Providing L2 support for application specific, os specific, network specific issues.
Assisting users via calls, emails and chat.
Giving live process training to newly joined employees.
Handling shift rosters for team members.
Focusing on strong and weak points of the team and roster them in correct shift accordingly to their
strength.
Monitoring and administrating different site networks connecting via remote monitoring tools.
Providing chat support to clinical applications users.
2.
Organization : Davizta India Pvt. Ltd.
Designation : System Administrator
Duration
: From 27/02/2017 to 26/08/2017
Profile Summary:
Creating and managing Users, OU, Account Lockout issues.
Installation of software and troubleshoot internet as well as software related issues.
Provide Admin rights, editing Host-name.
User access management creation/deletion/modification on Windows AD.
Desktop & Laptop administration with configuration & Maintenance.
Joining to Domain, updating and upgrading Windows OS’s, solving application errors.
Logging and updating tickets logged by internal users.
Asset management of desktop, laptop and accessories
Procuring new asset (from requirement gathering, to approval from operations team and getting
device from vendor)
3.
Organization : Venture Labour.Com India Pvt. Ltd.
Designation : Desktop and Network Support Executive
Duration
: From 20/10/2015 to 18/11/2016
Profile Summary:
Implementation of Active Directory.
Provide Admin rights, editing Host-name.
User access management creation/deletion/modification on Windows AD.
Desktop & Laptop administration with configuration & Maintenance.
Joining to Domain, updating and upgrading Windows OS’s, solving application errors.
Logging and updating tickets logged by internal users.
Asset management of desktop, laptop and accessories
Procuring new asset (from requirement gathering, to approval from operations team and getting
device from vendor)
4.
Organization : IDC Technologies Pvt. Ltd.
Client
: Wipro InfoTech
Designation : Desktop Support Engineer
Duration
: From 03/07/2013 to 19/02/2015
Profile Summary:
Supporting to the end users issue against Helpline request
Installing, configuration and troubleshooting of Windows XP, Windows 7, windows 8, windows 10 as
per the Wipro and client standard
Handling the server, desktop and Laptop, printers related issues
Helping to plan and setup new Project’s ODC for IT
Troubleshooting and fix windows OS, network, domain, SCCM and antivirus related problem
Configuring and troubleshooting Microsoft Office Outlook 2010, 2013, Office 365
Installing, configuration and troubleshooting of client application Citrix, VPN and VMWARE
Installing and Troubleshooting of Symantec and McAfee antivirus
User account creation, User account deletion, modifying Users assigning permissions and Group
policy as per the Wipro and client standard
Periodically downloaded patches and updates for applications and OS along with identifying and
deploying service packs and virus update
5.
Configuration and connectivity troubleshooting of LAN, Wi-Fi
Connecting the Video Conferencing using Bridge ID and IP Address through Remote Connections
and troubleshooting the problem for same
Installation, configuration and maintenance of local and Network Printers
To take user/Mails data backup as per backup policy of organization
Performing Productivity & Quality check by call log/others
Handling the escalation and ODC related issue with concern team and take follow-up of vendor
team and Central team
New project testing and setup coordination with client team and internal team
Audit activity in ODC for different client on different condition
Asset management (Desktop\Laptop\Handheld devices\Voice devices)
Troubleshooting of basic network related issues, dedicated project support
Organization : Equus Technology and HR Consultancy Services
Client
: Mahindra and Mahindra Financial Services, Pune
Designation : Mobility Support Executive
Duration
: From 01/10/2012 to 31/05/2013
Profile Summary:
Desktop & Laptop administration with configuration & Maintenance
Joining to Domain, updating and upgrading Windows OS’s, solving application errors
Configuring and troubleshooting M.S Office
Addressing queries regarding to MS outlook connectivity with MS Exchange
End to end customer support
Logging and updating tickets logged by customer.
For any issue regarding hardware, logging a call to vendor and get it done
Configuration, Troubleshooting and installation of Windows OS
Addressing queries regarding the Information System / Software & extending onsite support to
including maintenance of hardware support
Supporting to POS (Point of Sale) devices which are used by executives for the collection of loan
EMI's
Periodic visit to Mahindra Finance branches in Maharashtra, Gujrat, Goa, Chhattisgarh and
Rajasthan state
Helping to plan and execute Mahindra Finance branch shifting from one location to another
Technical Courses:
HNIM (Hardware Networking and Infrastructure Management) From Mastermind Technologies,
Pune on 23/05/2012.
ISEH-D (Information Security and Ethical Hacking - Diploma) From Appin, Pune on 05/05/2012
ICCP (IIHT Certified Cloud Professional) from IIHT, Pune on 04/01/2016
Technical Skills:
Active Directory installation and configuration (in test environment). DNS, DHCP, Citrix, and
VMware workstation, IP Address (IPV4, IPV6) Subnet mask, Transmission Media, Devices,
Topologies, OSI model, Routers, Gateway, Hub, Switches, Bridge, NIC, Trees, Forest, Groups,
Active Directory, Technical Support, Windows Server, Hardware and Networking, Microsoft
Exchange, Hardware Troubleshooting, Vendor Management, Network Administration, System
Administration, Windows Server Administration, Linux, VMWare and Firewall Basics, Laptop
Support, VPN Basics, ITIL Basics, Computer Hardware, Microsoft Office
Educational Qualification:
MSc in Information Technology in November 2020 with 68% from Sikkim Manipal University
BSc in Information Technology in July 2014 with 67% from Sikkim Manipal University
Diploma IT (Diploma in Information Technology) in year 2010 standing with second class (57%)
from SSVPS College of Polytechnic, Dhule (from, Maharashtra State Board of Technical Education,
Mumbai)
HSC (Higher Secondary Certificate) in year 2006 standing with second class (51%) from Dr. P. R.
Ghogarey, Arts, Commerce and Science College, Shirpur, from Nasik board
SSC (Secondary School Certificate) in year 2004 standing with second class (5546%) from PBM
Municipal High School, Shirpur, from Nasik board
Personal Skills:
Team player and having good leadership qualities.
Easily adaptable in any work environment.
Quick learner and punctual
Personal Details:
Date of Birth
:
16th August 1988.
Religion
:
Hindu.
Marritual Status
:
Single.
Nationality
:
Indian.
Sex
:
Male.
Father’s Name
:
Bhavsar Chandrakant Khandu.
Current Address
:
Flat No. 8, Sharvani Complex, 2nd Floor, Near New India School, Right
Bhusari Colony, Kothrud Depo, Paud Road, Pune, 411038, Maharashtra, India.
Permanent Address :
Plot No. 9, SBI Colony, Near Karvand Naka, Tal. Shirpur, Dist. Dhule,
Pin Code-425405, Maharashtra, India.
Email ID’s
:-/- Contact No.
:
- / -
Passport Number
:
N-
Skype Name
:
piyushcb89
XING Profile
:
https://www.xing.com/profile/Piyush_Bhavsar
LinkedIn Profile
:
https://www.linkedin.com/in/piyush-bhavsar-/
