PIYUSH BHAVSAR
Pune, Maharashtra, India 411038
--https://www.linkedin.com/in/piyushbhavsar-/
ABOUT ME
Senior IT PACS Analyst with 11 years of healthcare IT experience. Skilled in HIS, PACS,
DICOM, HL7, and related protocols to ensure efficient image acquisition, storage,
transmission, and analysis. Strong customer engagement and system support
capabilities. Passionate about delivering reliable service to the imaging community.
SKILLS
• PACS
• DICOM
• WINDOWS SERVER
• ACTIVE DIRECTORY
• HL7
• SALESFORCE
• COMMUNICATIONS
• DYNAMIC HOST CONFIGURATION
• CUSTOMER MANAGEMENT
• TEAM MANAGEMENT
• INTERNATIONAL CUSTOMER
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WORK EXPERIENCE
COMMUNICATION
TECHNICAL SUPPORT
REMOTE SUPPORT
VENDOR MANAGEMENT
ISP MANAGEMENT
ITIL
WINDOWS OPERATING SYSTEM
LINUX
PROTOCOL (DHCP)
• TRIAGE
• VIRTUAL PRIVATE NETWORKS (VPN)
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• Team Collaboration and Leadership
• Process Improvements
• Issue Identification
• Root Cause Analysis
• Documentation And Reporting
• Multiple Priorities Management
• Incident Reporting
SENIOR IT PACS ANALYST, 04/2024 - Current
Imaging Endpoints, Remote, India
• Provide advanced application troubleshooting support for systems/applications
provided and or supported
by the Innovation and IT Team.
• Build, test, and document solutions for new imaging requirements and work with
Innovation and IT vendors
and various IE teams.
• Works with infrastructure teams, application teams, service providers, technology
consultants and end-users
to ensure solid solutions to maintain secure, and highly available systems.
• Perform Problem and Capacity Management for Imaging Systems to identify and
resolve systemic problems
in the environment.
• Works with Innovation and IT teams to provide monitoring and reporting
capabilities, and trains Level 1
support in the resolution of problems.
• Authors and/or updates Infrastructure IT QMS documents (e.g., SOPs, Wis).
• Provides after-hours support.
• Other duties as assigned.
IT PACS ANALYST, 01/2022 - 03/2024
Imaging Endpoints, Remote, India
• Interface between the departmental users, clients, and the various IE
Departments.
• Provide day-to-day operational support for imaging applications/solutions
provided and/or supported by the IT team.
• Triage network/workstation/hardware related issues
• Coordinate modifications and updates to the imaging applications and the other
applications/systems provided and or supported by the IT team
• Provide advanced application troubleshooting support for systems applications
provided and or supported by the IT team
• Recommend improvements and increase the efficiency of the imaging
applications and other systems/applications provided and or supported by the IT
Team
• Assist with coordination and communication of vendor activities including
hardware and software installation
• Test new systems, version upgrades, interfaces, and other system modifications in
accordance with IE QMS processes and procedures
• Provide pro-active monitoring of the applications/systems provided and or
supported by the IT team
• Maintaining accurate and current documentation regarding systems applications
provided and or supported by the IT team
• Provide on-call coverage for user support
PROCESS LEAD, 04/2017 - 01/2022
Capgemini, Pune, India
• Working in healthcare domain with DICOM/HL7 standard products for PACS
Support specifically
• Providing 24/7 support for different medical imaging (IT Healthcare) applications
and systems identifying related issues and their resolutions
• Providing technical assistance to all our clients in US, Europe and worldwide via
remote access
• Working on CRM tool (Salesforce) for tracking of issues and given solutions to the
customers, tracking and follow up on cases in order to resolve issues
• Handling priority and severity tickets on daily basis
• Sharing daily reports of cases handled by team to higher levels
• Report bugs in the software application by duplicating the issue on the test servers
• Administering and monitoring windows servers
• Performing routine health checkup on windows servers
• Providing L2 support for application specific, OS specific, network specific issues
• Assisting users via calls, emails and chat
• Giving live process training to newly joined employees
• Handling shifts rosters for team members
• Focusing on strong and weak points of the team and roster them in correct shift
accordingly to their strength
SYSTEM ADMINISTRATOR, 02/2017 - 08/2017
DaVizta India Pvt. Ltd., Pune, India
• Creating and managing Users, OU, Account Lockout issues
• Installation of software and troubleshoot internet as well as software related issues
• Provide Admin rights, editing Hostname
• User access management creation/deletion/modification on Windows AD
• Desktop & Laptop administration with configuration & Maintenance
• Joining to Domain, updating and upgrading Windows OS's, solving application
errors
• Logging and updating tickets logged by internal users
• Asset management of desktop, laptop and accessories
• Procuring new asset (from requirement gathering, to approval from operations
team and getting device from vendor)
DESKTOP AND NETWORK SUPPORT EXECUTIVE, 10/2015 - 11/2016
Venture Labour.com India Pvt. Ltd, Pune, India
• Implementation of Active Directory
• Provide Admin rights, editing Hostname
• User access management creation/deletion/modification on Windows AD
• Desktop & Laptop administration with configuration & Maintenance
• Joining to Domain, updating and upgrading Windows OS's, solving application
errors
• Logging and updating tickets logged by internal users
• Asset management of desktop, laptop and accessories
• Procuring new asset (from requirement gathering, to approval from operations
team and getting device from vendor)
DESKTOP SUPPORT ENGINEER, 07/2013 - 02/2015
Wipro InfoTech, Pune, India
MOBILITY SUPPORT EXECUTIVE, 10/2012 - 05/2013
Mahindra and Mahindra Financial Services, Pune
EDUCATION
SIKKIM MANIPAL UNIVERSITY, Pune, 01/2020
Master of Science: Information Technology
SIKKIM MANIPAL UNIVERSITY, Pune, 08/2014
Bachelor of Science: Information Technology
SSVPS COLLEGE OF POLYTECHNIC, Dhule, 11/2010
Diploma in Information Technology: Information Technology
PERSONAL
INFORMATION
• Date of Birth: 08/16/88
• Nationality: Indian
• Marital Status: Single
• Visa Status: Sponsorship needed if I need to be onsite other than India
LANGUAGES
English
HOBBIES AND INTERESTS
Surfing on Internet
LANGUAGES
English: First Language
Hindi:
Advanced (C1)
REFERENCES
References available upon request.
C1
Marathi:
Proficient (C2)
C2
