Pius Omoizuande | Freelancer Resume

PIUS FEMI OMOIZUANDE - -  Address 1: Block 166, Jaconde Estate opposite Tosam secondary school Lekki, Lagos. OBJECTIVE A dedicated and resourceful individual with a strong work ethic, seeking to utilize my diverse skills and experience in a challenging role that fosters growth, teamwork, and continuous learning, possesses the capacity to build positive relationships with multiple stakeholders in multicultural and versatile environments. EXPERIENCE July 2023 Till Date Shago Payment Ltd (Alerzo) Lagos, Nigeria Customer Service Executive Resolved customer complaints and issues promptly and effectively, ensuring customer satisfaction and retention Address customer concerns or complaints in a professional and empathetic manner and investigate and troubleshoot issues to ﬁnd resolutions. Escalate unresolved problems to the appropriate department or supervisor Assist customers with placing, modifying, or canceling orders, track and update customers about the status of their orders or requests. Maintain detailed and accurate records of customer inquiries and transactions. Generate reports summarizing customer feedback and recurring issues. Share customer feedback and suggestions with relevant departments. Recommend improvements to processes or products based on customer insights. April 2014 -2018 Rehize Ltd, Lagos Nigeria Graphics designer/ Digital Marketing Responded to customer inquiries via phone, email, and online chat to determine their needs, concerns, understand and initiate problems solving methods. Coordinate sales efforts and serve as a liaison between sakes associates and the home ofﬁce and explaining complex policy details in a clear and concise manner. Encourage Clients to send referrals and give reviews Maintain a positive and friendly demeanor to build trust and loyalty and follow up with customers to ensure their issues are resolved. July 2018 December -2020 GT Fastfood: Edo, Nigeria Accountant/ Cashier Financial Transactions*: Manage and process financial transactions, including cash handling, invoicing, and payment processing. Financial Reporting*: Prepare and maintain accurate financial reports, including balance sheets, income statements, and other financial statements. EDUCATION- Ambrose Ali University Ekpoma, Edo State Public Administration and Management/ Bachelor of Sciences Credits Jan 2024 Knoew Solution Cybersecurity Data Warehousing and Business intelligence Knoew Solution Cybersecurity Data Security Oct 2023 April 2018 Pree Employability Skills Certiﬁcate SKILLS Good Verbal and Written Communication Skills IT Skills ( Microsoft Ofﬁce) Problem Solving Skills Process Improvement and Workﬂow Optimization Emotional Intelligence and innovative minded Flexibility and Creativity LANGUAGE English INTERESTS Learning new things Reading REFERENCE Available on request - ""