Pinky Bijju

 Pinky Bijju DATA ENTRY SPECIALIST: CUSTOMER SERVICE REPRESENTATIVE CUSTOMER SERVICE ■ Objective – Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name. Key Skills and Qualifications Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative Strong Interpersonal-Communication skills Knowledge about customer service applications and administrative procedures. Languages – Fluent in English. Relevant customer service courses Mail Chimp Converting documents to PDF and editing the documents in different formats. Proof Reading. Content Writing for Websites. Social Media Manager WORK EXPERIENCE: TekTel Services: UPWORK.COM Virtual Customer Service Representative - [ November 2016 – May 2019] Responded promptly and answered/resolved customer inquiries and complaints. Investigated and resolved service issues and/or product problems. Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. Supplied customers with written responses and information and followed up on customer communications. Communicated directly with customers by phone, electronically or face to face. Provided customers with technical support using maintenance procedures created with company products. Wrote and kept accurate records of discussions and correspondence with customers. Managed and supervised a team of customer services representatives. Provided customer service team with feedback. Met with other team managers to discuss possible improvements in customer service and company’s products. Trained and coached team members to deliver a high standard of customer service. Learned about products and services and kept up to date with changes. Kept ahead of technology developments by attending professional courses. Manager at THE TUTORING CENTER - Orlando, FL-November 2014 to October 2016 Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information. Maintained up-to-date knowledge of center policies regarding payments, progress of the students. Operate telephone switchboard to answer, screen or forward calls, providing   information, taking messages, or scheduling appointments.   ● Greet persons entering establishment, determine the nature and purpose of visit, direct   or escort them to specific destinations.   ● Transmit information or documents, using computer, or mail.   ● File and maintain records.   ● Plan/ coordinate events.   ● Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.   ● Collect, sort, distribute, or prepare mail or messages.   ● Process and prepare memos, correspondence, or other documents.   ● Conduct tours or deliver talks describing features of the facility.   ● Perform administrative support tasks, such as proofreading, transcribing handwritten   information, or operating calculators or computers to work with documents. ACHIEVEMENTS Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization. Evaluated changing factors frequently to achieve high customer satisfaction level. Analyzed statistics and other data to determine the level of customer service performance achieved by the team. EDUCATION: High School from Indo English High School. Bachelors Degree in Engineering.