Piku Tamang

CURRICULUM VITAE PIKU TAMANG Email id:-Contact No:- Present Address: Mahipalpur New Delhi-110037 Career Objective Intend to build a career with leading corporate of hi-tech and managed environment with committed & dedicated people, which will help me to explore myself further and realize my potential. I want to work as a key player in challenging & creative environment, incorporating high degree of responsibility, creativity and innovativeness, thereby opening up avenues for self-development and growth to contribute substantially towards organizational goals. Skills ● Fluency in English and basic computer knowledge ● Essential Communication Skills ● Call and Email Handling ● Customer Satisfaction ● Relationship building ● Teamwork Work Experience: Teleperformance Customer Care Executive, October 2020-January 2021 Worked as customer care executive for a billing process in Teleperformance. Key responsibilities: • Providing support to the customers regarding their billing queries. Zomato Media Pvt. Ltd Senior Associate- Merchant Delight, March 2018-September 2019 Worked as Senior Associate for Zomato helping merchants regarding their queries about change in their restaurant menus and their restaurant listing along with handling complaints. Key Responsibilities: ● Providing email and phone support to the merchants associated with Zomato and assisting them with their concerns. ● Ensuring high level of customer satisfaction by providing first contact resolution to Zomato Clients. Admiral Solutions (EUI limited) Customer Care Representative, June 2015-April 2017 Worked as a Customer Care Representative for UK’s leading car insurance company. Key Responsibilities: ● Handling Customers queries over the phones and emails regarding their Insurance policy. ● Analyzing the policies as per the UK car insurance law and helping the customers with the amendments in their policies as per their request. ● Ensuring high level of Customer satisfaction and smoothing the customer’s experience by providing First call resolution. Fareportal Executive-Contract Centre, March 2014-November 2014 Worked as an Executive for Cheap-O-Air Key Responsibilities: • • Handling queries from customers regarding flight booking, booking flights over the phone, Changes in the existing ticket, baggage information. Upselling packages related to stay and local transfers and transportation. Convergys CCO, Sep 2011-Dec 2013 Worked as Customer care officer to provide support to the customers of a leading telecom service provider in UK. Key Responsibilities: • • Handling customers queries regarding issues with their telephone bills and SIM registration. Providing excellent customer experience by focusing on first call resolution. EDUCATIONAL QUALIFICATION • • Secondary education from West Bengal board in 2005. Senior Secondary Education from NIOS in 2007. INTERESTS ● Cooking. ● Dancing ● Travelling STRENGTHS ● Proactive Approach towards my work. ● Positive Attitude. ● Confidence. ● Good Communication Skills ● Quick Learner ● Self-committed and seeking responsibility. ● Enthusiastic and Determined. PERSONAL DETAILS ● Date of Birth - 2nd May 1985 ● Sex- Female ● Marital Status- Unmarried ● Language Known- English, Hindi, Nepali ● Nationality - Indian ● Passport Status-Yes, Passport Number: T-