Pierre Paul Amaral

Pierre Paul Amaral My professional experiences as a telemarketer, teleseller and customer service within contact companies allowed me to apprehend many creative challenges and to be at ease in a team while knowing how to work independently. I would like to join an international team in order to broaden my creative horizon and put my skills at the service of innovative communication. KEY SKILLS          Converting prospects into loyal customers Listening carefully to customers’ needs and providing solutions to them Promoting company offers or products by phone or email Sales by phone Making appointments After sales service and customer support Supervision of call center agents Mastery of Word, Excel, PowerPoint, Ms Project Very fluent in English and professional French WORK EXPERIENCES  06/2024 – 12/2024 Virtual Assistant – LDMG, Manchester, United Kingdom (Remote)      Coordinating tenant move-ins and move-outs. Listing properties on rental websites. Following up on rent payments and lease renewals. Managing property repairs to ensure tenant comfort. Dealing with properties rent chase and rent review. • 03/2024 – 08/2024 Appointment setter – Kms Insurance center French appointment setter in Insurance. Cold call Swiss to set appointment for the closing team • 05/2023 – 12/2023 Closer and customer care – TK Telecom, Quebec, Canada (Remote) French-english speaking closer and customer care at Tk Telecom. • • • • • • • • Telephone sales of telecom services in Quebec, New Brunswick and Ontario. Sale of mobile packages, residential internet and alarm system. Telephone assistance Outgoing and incoming calls for the realization of sales. Excel, Google Docs, square and Hubspot handling. Appointment setter. Troubleshooter Customer care ● 12/2022–03/2023 Customer agent – Webhelp-Benin, Cotonou French-speaking contact center agent at Webhelp-Benin, the 2nd largest contact center company in the world. • Telephone sales of telecom services to the French population. • • • • •  Sale of mobile packages, internet boxes and related services. Telephone assistance. Research of needs and satisfaction of prospects. Outgoing and incoming calls for the realization of sales. Efficient handling of telephone barriers and objections. 05/2022–11/2022 Remote Telemarketer & Teleseller & Customer service agent & Inbound-Outbound caller – Orbio World           English-speaking Call Center agent within Orbio World promoting and selling items over the phone to English and French speaking communities. Created new sales methods to entice customers to purchase our products. Outbound and inbound calling to make sales. Secure custody of customer details. Phone support in assisting customers with orders. Customer Service. Availability to always satisfy customers. Effective handling of telephone roadblocks and objections. Provided assistance to Canadians, Americans, English, Irish, Australians, to place large orders of our products. Over $14,000 in sales in 6 months with $1,340 in sales in 1 day. OTHER ACTIVITIES Since 01/2018 Volunteer English Club Leader – Afrodream English Club Raising awareness and encouraging Beninese youth to learn the English language. TRAINING 03/2022 Certificate in Project Management and Digital Marketing Simplilearn Platform 2018 High school diploma G2- Quantitative Technique Option College Sainte Félicité, Abomey-Calavi, Benin