Pierre Geron

Pierre Geron Program/Product Manager - /-Avenida Mexico 129, Mexico City Summary Results-driven transformation specialist with over 8 years’ experience in managing complex projects and leading teams to improve process efficiency and compliance for financial institutions. Strong background in innovation and strategic thinking, holding an Executive MBA and a Master of Computer Science brings a unique blend of technical and business expertise to the table. Experience Fidelity National Information Services, Inc (FIS), Mexico City, Mexico Program/Product Manager 2018 - 2023 • Successfully acted as the project leader for multiple high-profile clients, delivering projects on time and within budget, resulting in a client satisfaction rate of 95%. • Conducted difficult conversations regarding budget, resources, and timeline, and formally captured and communicated outcomes of client and internal meetings, resulting in a 90% satisfaction rate for client and internal stakeholders. • Directed cross-functional teams to manage multiple LatAm high pressure projects, resulting in successful execution of 8 key initiatives & on-time delivery within budget. • Received a performance evaluation score of 4.8 out of 5 for interpersonal communication and teamwork skills. • Managed project resources, tracking utilization against resource allocation and budget, resulting in a 15% increase in resource utilization efficiency. • Facilitated review sessions with clients and internal teams, identifying opportunities to leverage all FIS services and technologies, resulting in a 30% increase in cross-selling opportunities. • Monitored project performance metrics across 5 countries and improved customer satisfaction by 35% Inlecom, Brussels, Belgium Project Manager 2017 - 2018 • Led the product program track internally, ensuring project timelines and deliverables were managed and adhered to, resulting in a 10% increase in product adoption. • Built and maintained trusted advisor relationships with key client stakeholders, resulting in a 25% increase in recurring business. • Demonstrated exceptional planning, organizational, and problem-solving skills, resulting in a 95% on-time delivery rate. • Developed 10+ software prototypes to meet client needs & standards, resulting in increased engagement with partners by 25%. Grupo ASSA, Buenos Aires, Argentina Innovation Manager, Project Manager 2015 - 2017 • Analyzed market trends & competitive landscape to identify opportunities for growth, generating $500K in revenue from new customers. • Exhibited excellent communication and interpersonal skills that allowed for clear and concise presentation of information to various levels of stakeholders, resulting in a 90% satisfaction rate for internal stakeholders. • Mentored and trained new team members resulting in a 50% decrease in onboarding time and improved overall team performance. • Managed a portfolio of 15+ stakeholders, negotiating contracts and increasing customer satisfaction by 30%. • Developed and implemented innovative customer experience strategies to expand client base in South America by 20%. Rabobank, Antwerp, Belgium Digital Banking Consultant 2012 - 2015 • Planned and managed detailed project plans and diverse teams, resulting in a 20% increase in project team collaboration and cohesion. • Executed CX improvement projects, resulting in a 25% increase of customer satisfaction ratings. • Developed full-stack solutions for B2C banking (B2B2C) resulting in a reduction of development time by 40%. ABN AMRO, Amsterdam, Netherlands Digital Banking Consultant 2011 - 2012 • • Successfully implemented 3 large-scale projects within budget constraints, delivering on time and reducing development costs by 20%. Re-designed bank’s online application process, increasing customer base by 30% in 4 months. Sopra Banking, Brussels, Belgium 2009 - 2011 Research and Development Engineer • Optimized existing processes with automation technologies to reduce manual labor by 50%, resulting in $500K savings annually. • Conducted research & development of Sopra Banking's core products, including customer onboarding & transaction processing systems. • Spearheaded feature development to improve user experience, resulting in a 40% increase in customers and a 20% reduction in operational costs. • Bright Eye, Roeselare, Belgium 2007 - 2009 Intern • Created processes that enabled seamless integration of new technologies, achieving a 25% reduction in costs associated with project implementation and increased third party integrator engagement. Education INSEAD, Fontainebleau, France Introduction to Blockchain Technologies Certificate December 2021 Vlerick Business School, Ghent, Belgium Executive Master of Business Administration - Finance August 2019 UC Berkley, Extension School, San Francisco, CA Innovation, Technology and Entrepreneurship February 2019 Fudan University, Beijing, China International Business April 2018 Université Catholique de Louvain, LLN, Belgium Master of Computer Science June 2009 Bachelor of Engineering (Computer Science) June 2008 Additional Information Languages Bilingual: French, Spanish and English Working Proficiency: Dutch and Portuguese Skills Project management: Agile, Waterfall, Scrum, Kanban, Leadership Stakeholder engagement: Relationship building, Negotiation, Conflict resolution. Problem-solving: Analytical thinking, Decision-making, Troubleshooting, Root cause analysis