Pia Saminiano

SUMMARY OF EXPERIENCE As AVP for Wells Fargo’s PMO CoE in the Philippines, she manages programs of high risk and high value. She is currently working on the remediation of an end of life situation for the Email Routing backbone of WF’s global email network pegged at 10 M USD. As Service Lines Strategy lead for IBM in 2011, she focused on growing the centre's supply of skilled resources, working with all competencies across industries to achieve the aggressive GDC growth targets. She was also the SAP hiring manager while in this role. By end of 2012, she endeavoured to be deployed to a critical AMS project for a niche CRM application; this opened the opportunity for her to assume the role of Service Delivery Manager and Managed Service Owner, assigned to the client site in Germany until Dec 2015. During her assignment, she also functioned as the audit manager, process integration manager and finally on her last year she provided expert coaching for the client’s project managers on production takeover for more than 60 high risk projects, among them their most aggressive consolidation of SAP from 26 instances to just 2 across the globe. As she repatriated in 2016, she was given the opportunity to explore IT infrastructure building in the banking industry as Portfolio Program Manager, where she was made responsible for more than 30 projects, working with a 30 FTE build team in a highly matrix environment. Her client counterpart are Vice Presidents of this local client, which happens to be IBM’s largest local client and one of the largest in Asia. Prior IBM, she spent 11 years with Accenture, where she provided leadership to the company’s CIO resource management and SAP program, which included Personnel Administration, Organizational Management, Payroll, Security, Software Change Management, Environment Management, Finance, Controlling and Treasury, functionally managing some 40 offshore resources. She was also allocated to perform resource management for the CIO’s 1,000-resource group. In 2009, she managed a non-SAP project that implemented the ISO27001 standards across Accenture’s delivery centres in the Philippines as the ISMS Framework manager. For most part of her 11 years with Accenture, she obtained various degrees of knowledge in the SAP Infrastructure through numerous exposure to different local and global projects. In these projects, she handled multi-functional SAP related roles and responsibilities guided by systematic and flexible project management skills and strong and effective client management proficiency. As a SAP Project manager, she has led several development projects of SAP-ABAP and application management of SAP-Business Warehouse ranging from ABAP development (RICEF), data conversion using LSMW and backend BW support for global Pharma clients. Briefly, in her first 2 years after graduating from college in 1998, she was into supply chain management as a production and logistics planner in the semiconductors industry. TECHNICAL SKILLS Skill Proficiency Experience Portfolio/Program Management Experienced Since 2010 Project Management (XTEL CRM, SAP BW, SAP HR and SAP ABAP, Service Lines & Competencies, ISMS) Expert Since 2005 Performance Management and Career Counselling Resource Management CMMi/Quality Assurance Management Information Security Management System (ISO27001) SAP ABAP Programming (3 yrs) Experienced Since 2000 SAP Business Warehouse 3.5 (3 yrs) SAP HR ABAP, PA, OM, Payroll (2 yrs) EDUCATION Mapua Institute of Technology, Intramuros Manila, Philippines BS Industrial Engineering (1994 to 1998) WORK HISTORY Company Location Role Duration Wells Fargo Uptown BGC Project Manager (AVP) OCT17-present IBM -) BPI Buendia Center UP Ayala > Portfolio Program Manager > Senior RFS Manager AUG16-AUG17 MAR16-JUN16 IBM Karl-Arnold Platz Dusseldorf Germany > Production takeover coach > Integration Manager > Audit Manager > Service Delivery Manager JAN15-DEC15 OCT14-DEC14 JUL14-OCT14 DEC12-JUL14 IBM Plaza Eastwood QC Service Line Strategy Lead AUG11-DEC12 Accenture (2000 – 2011) Main - MSE building Ayala Avenue Makati City Philippines Manager Associate Manager Team Lead Senior Analyst Analyst SEP08-AUG11 SEP06-AUG08 SEP04-AUG06 SEP02-AUG04 OCT00- AUG02 Philips Semiconductors (1999 – 2000) Laguna Industrial Science Park Calamba Laguna Philippines Logistics Planner Production Scheduler OCT99-OCT00 JUL99-OCT99 Tong-Hsing Electronics (1998 – 1999) Carmelray Science Park Canlubang Laguna Philippines Production Planner DEC98-JUL99 WORK EXPERIENCE IBM Philippines (GTS-CIC) Industry: Banking and Finance Role: Portfolio Program Manager Position: Advisory Project Manager from August 2016 to December 2017 She functionally worked with a team of experts and PMs to deliver more than 30 projects for assigned business lines. She ensured that escalations were managed at her level and risks identified and documented early in the project management cycle. She made sure that IBM was represented in all steering committee meetings for her portfolio. While not having any infrastructure background, her portfolio has three times the number of projects compared to 2 others. She has initiated several process improvements to provide structure to the way projects were delivered. Under her lead she promoted a better working relationship among key stakeholders in the program. IBM Philippines (GDC-ISD) Industry: Consumer Products & Goods Role: Production Takeover Coach and Managed Service Owner Position: Project Manager from January to December 2015 Achievement: In these roles, she seamlessly delivered the client’s most ambitious project to consolidate 20 SAP instances to 2 across the globe. With her influence she was able to bring home work to the Philippines for 2 more niche applications which has been highly escalated prior being considered for PH support. The Production Takeover Coach (PTO coach) provides expert guidance to project managers of Henkel on key process requirements that must be fulfilled to ensure successful handover and future maintenance. In this capacity, she facilitated the delivery of more than 60 projects with varying complexity including the biggest and most expensive project in the history of Henkel. The Managed Service Owner (MSO) for Adhesives Development Process acts as the face of the maintenance organization to the client’s business consulting group. She managed the compliance to ITIL process of the maintenance team. She is responsible for keeping the SLA, KPIs and keep abreast with improvement needs. She also participates in project assessment for future maintenance. Industry: Consumer Products & Goods Role: Audit manager and Process Integration Manager Position: Project Manager from July 2014 to December 2014 Achievement: In these roles, she achieved a remarkable profit recovery for 2014 that allowed the project to end in positive GP for the first time in 2 years. In 1 month she delivered the project intended for 3 months, therefore allowing increase in scope relevant to financial recovery in another delivery area. As audit manager she also delivered all audit actions despite varying complexity before the appointed deadline and ensured that quality measures were sustainable. The Integration Manager provides a unified and consistent quality and process improvement management process across all phases of enhancements and transition of new applications. She considers the technical and business impact of any system change and ensures that changes to the core business systems are managed to ensure improved and high quality service delivery to business units with the participation of respective IBM MSO, 3rd party and client service management group. She ensure the provision of quality IT system business functions by establishing and monitoring the effectiveness of processes, structures and standards for the enhancement and deployment management practices that deliver the IT systems to the business; establishing and maintaining strategic relationships with key internal and external service providers and implementing processes to ensure that the engagement with service provider is consistent and effective in delivering a high quality service. Determine approach for managing enhancement impact to existing landscape. Provide proposal for process optimization. Monitor compliance of external resources and suppliers in the delivery of documentation of technical risks and impact towards operations with the support of Client management. Ensure process for stakeholder sign off per phase of enhancement process by implementing an entry/exit criteria process. Provide a template for each enhancement documentation phase. Should be made aware of overall enhancement planning by the client and must be kept informed of all enhancement promotion to productive environment. Ensure effective leadership and strategic direction in relation to IT Services is provided by, active collaboration with the IT Services management group and IBM service management group (MSOs) to implement and monitor policies, standards and practices for service delivery that is consistent with the strategic needs of the business; Contributing to the development of information and technical IT strategies that assist business units within FMO to achieve their strategic goals. Provide an objective assessment of process efficiency. Identify gaps in process and map out a systematic approach for implementing solutions that effectively minimize risks to the organization. Industry: Consumer Products & Goods Role: Managed Services Owner (MSO)/Service Delivery Manager for XTEL SM1 Position: Project Manager from December 2013 to July 2014 Achievement: Having managed the delivery of the project for the client's AMS of XTEL SM1 offshore, she has advanced to owning the application to manage its service delivery on site. Consistently received perfect scores in client satisfaction survey. Received several leadership recognition from the Global Delivery Center of IBM (GDC). Increased the scope of work that benefits the client as well as the GDC. As MSO, she was responsible for providing base support by ensuring proper dispatch and assignment of SLA based tickets. Managed and maintained an appropriate pool of resources. Generated service level reports using data from system management tools and Facilities. Verified and checked data security/privacy requirements at regular intervals for Supplier staff. Managed the 3rd party provider within the scope of 2nd level maintenance and managed escalations. Participated in monthly governance meetings. Reviewed supplier patches and fixes for service impact and scheduling releases. Identified issues and risks and worked to mitigate its impact to operations. Proactively communicated technical changes in application. Overall accountable for SLA fulfillment of Managed Applications. Enabled the support team with the right process orientation to ensure compliance and quality of deliverable and service. Industry: Consumer Products & Goods Role: GDC Project Manager for XTEL SM1 Position: Project Manager from January 2013 to November 2013 Achievement: Reached steady state within SLA for a critical and problematic application. Her team has set the baseline for excellence in the project and consistently shared best practices in ensuring quality deliverables and service. Responsibilities: Managed the delivery of the AMS for XTEL SM1 with an offshore team. Managed 3rd party vendor (XTEL) contract, commitment and delivery. Performed capacity/resource planning, monitors and tracks AMS SLAs and KPIs. Managed business client expectations with close collaboration with the client IT group. Overall responsible for committed quality targets for XTEL AMS. Adhered to the applicable client processes for project delivery, e.g. ADM and PTO Adhered to the delivery quality guidance of IBM and PM&T defined for FMO IBM People Manager: Managed 30+ direct reports in various competencies for the distribution sector specific to consumer products and goods industry, addressed their HR concerns and provided career development direction. Industry: Information Technology Role: Service Lines Operations Lead and SAP Fulfillment Lead Position: Project Manager from August 2011 to December 2012 Achievement: Exceeded annual growth target for each service line. Reached target increase in supply of technical experts for the SAP practice. Service Lines Operations Lead: Worked with SAP, AIS, BAO, Oracle and AMS (Testing, DBMS & PM/BA) Service Line leaders in planning the GDCs strategy for growing its capacity and capability. Managed the deliverables of each Service Line and ensured that each are equipped with the correct instructions to execute growth plans. Led various initiatives that aimed to transform recruitment and resource management PM&T to better address the growing business demands. Led communications team for the SAP Service Line and enabled leaders to better assess recruitment candidates as well as its roster of resources. SAP Fulfillment Lead and Hiring Manager: Worked with the Recruitment team and the Resource Capacity Management team in fulfilling demand for SAP. Assessed SAP candidate’s salary package, conducted project management technical assessment as well as behavioral interviews. Led a group that managed re-offer to niche candidates to convert declines and increase understanding of candidate on the benefits of joining IBM. People Manager: Managed 7 direct reports in SAP and Testing, addressing their HR concerns and providing sound career development direction. Accenture Accenture Project9 : CIO Role: Resource Management Lead Position: Project Manager from June 2010 to July 2011 Achievements: Successfully kept the organization at the best performing list of engagements within the Philippine Delivery Center. Managed the engagement’s demand and supply metrics for various projects. Successfully staffed its growth demands in 6 months and improved executive team’s awareness on the resource management process to address the growth projection of the organization. As the CIO resource management lead she provided supportability assessment, demand approval and fulfilment on a daily basis. Reviewed CIO headcount audit items relevant to supply and demand metrics. Reviewed project assignment duration against demand. She drove the resource management initiatives, such as the apprenticeship and internship programs. Educated more than 50 CIO executives in the proper RMG processes and monitored compliance. Represented CIO in the RMG weekly meetings that focused on addressing demand and supply issues and risks. She worked with the HR and PMO in managing CIO’s 900 supply of resources. MT&T: MS Applications, Sharepoint, ABACUS Accenture Project 8: CIO-SAP Program Industry: IT Outsourcing Project: SAP Support and development Position: Project Manager from November 2009 to July 2011 Achievements: In less than 6 months she increased efficiency and productivity of the teams to more than 30%. Prior joining CIO in 2010 to lead its SAP program, there were more than 4 unutilized months a year due to release downtime. She addressed this by loaning resources to critical projects outside of CIO. Focused on training new resources to allow senior resources to seed new opportunities, enabling them to develop skills 2 levels up from when she assumed management. She has since doubled her project scope, merging the Security, SCM and EM teams to the current SAP program, increasing her team to more than 100%. She has driven training of more than 50 resources to enable new projects. She has increased client satisfaction since and has proven her client management proficiency with several difficult clients giving their commendation to the managing partner of CIO. This led to the merging of more teams into the SAP program ending her stint with a team of 32 from only 7 when she started. R&R: As operations and development project delivery lead, she was responsible for the day to day operations of 32 resources. She was involved in scope and capacity management with direct collaboration with the Chicago client-facing team. She managed the program’s financial projections and utilization. She drove resource development and managed their performance evaluation providing constant guidance from goal setting until outcome validation. She was the escalation point for production issues and client concerns on delivery relevant to the teams she managed. Responsible for reporting and delivering SLAs to all stakeholders and continuously improving process and delivery for client and company success. MT&T: SAP ECC6.0, MS Applications, Sharepoint, ABACUS, Lotus Notes MDM Accenture Project 7: Information Security Group Position: Project Manager from May 2009 to November 2010 Achievements: In 5 months, managed to optimize resource utilization and reduce cost for the company. Initiated several automation projects to improve efficiency in reporting, data processing and ensure information integrity. She streamlined the group’s many related processes to ensure a most efficient information security implementation in the organization. R&R: As ISMS Framework manager, she maintained and ensured integrity of the ISMS by facilitating the review of all relevant documentation, its repositories and website for the DCN for Technology in the Philippines; managed and coordinated change to the ISMS documentation as a result of risk assessment, major information security incident, changes to global policies and standards and other information security initiatives; provided review and sign-off of ISG Framework team deliverables; managed the documentation, consolidation and review of feedback from DCN for Technology in the Philippines personnel; provided input to client security assessment and discussed the ISMS framework and Risk Assessment framework during client audits; planned, recommended and implemented innovative ideas on ways to increase information security awareness in the organization; managed the establishment and continuous improvement of Information Security Computer Based Training Materials; Developed, deployed and maintained Information Security Awareness/ Communication Materials. MT&T: ISMS, ISO27001 Standards, MS applications, SharePoint Accenture Project 6: BMS Crystal Industry: Pharmaceuticals Project: SAP Support and development for BW and BASIS Security Position: Project Manager as March 2005 to April 2009 Achievements: She managed a team of 30 resources in the area of SAP-BW and 10 in SAP-Basis Security for a global pharmaceutical company. She equipped numerous fresh graduates with the appropriate ABAP, BW and Security skills to support the client’s SAP support requirements. She created documentations that continue to guide efficient performance of relevant tasks and smooth transition of knowledge like technical specifications, transition documentation, user guide, and run books and data flow diagrams per application in scope. She consistently ensured that clients were satisfied with Accenture’s support and maintained excellent client relations. R&R: As a manager she was responsible for delivering relevant backend support to a global pharmaceutical client; trained, managed and coordinated work efforts of Manila’s BW/BI and Security teams with the US/Brazil counterparts; she ensured proper development, testing and implementation of changes in the appropriate SAP landscape; reviewed and approved changes prior transport to any environment from development; coordinated scope changes with business clients and ensured proper transition of knowledge to local support team; ensured critical business reports are delivered on a daily basis and tickets are addressed efficiently; ensured access into SAP is secured; maintained and monitored BI objects, reports, and Crystal reports; ensured all service level agreements are adhered to; ensured Security standards and CMMi guidelines are institutionalized and practiced in the project; coordinated quality initiatives to ensure a high standard of deliverables; handled administrative activities to ensure proper business operations; contributed to continuous improvement initiatives; performed assessment on individual performance to ensure high engagement and recognize high performing individuals; fostered team building through various fun and constructive activities which motivated and improved team performance and engagement. MT&T: SAP:R/3, Business Warehouse 3.5 and BI 7.0, BASIS-Security, Business Explorer, Crystal reports v10, and MS Applications Accenture Project 5: Tomago Aluminum Industry: Resources Project: SAP Support and development for WM, MM, FICO, HR and SD using ABAP Position: Project Manager from October 2004 to April 2005 Achievements: Delivered quality work products that helped Accenture win the SAP Excellence Award in Australia for Best Implementation of 2005 for this project. She prepared the preliminary designs at the client site in Australia. Established client relations, worked to gain their trust in Accenture Manila’s capacity to deliver quality work efforts. Led and trained a team of 14 Junior ABAP developers and 5 senior designers in delivering over a hundred technical objects which were developed and tested in Manila. This was her first opportunity to close a project as a PM. R&R: As a team lead and technical designer for SAP-ABAP development she built technical designs for SAP R/3 4.6 for the modules of FI, HR, PM, PS and MM; ensured deliverables’ quality and functionality through rigorous review and test; managed data conversion from the legacy system via LSMW; supervised development of ABAP reports, enhancements, and forms in SAPSCRIPT. MT&T: SAP ABAP 4.6, LSMW and MS Applications Accenture Project 4: DuPont DPC and T03 Industry: Chemicals Project: SAP Support and development Position: Technical Developer from January 2002 to August 2004 Achievements: Learned SAP-ABAP programming through self-study trainings which resulted to the delivery of quality reports, forms, interfaces, enhancements and fixes with minimal supervision. She was able to lead the data conversion team with minimal knowledge on LSMW and eventually training resources on the tool to effectively deliver client requirements. R&R: Entrusted with multiple roles throughout the project. Team Lead for the Manila Data Conversion team (May 2004 – Oct 2004): Drove for optimum team performance through efficient utilization of available resources to provide prompt and effective resolution of work units assigned to Manila; provided functional/technical support to all technical designers and developers for the proper implementation of LSMW for data conversion; managed the end-to-end coordination of technical objects; maintained good rapport with the business representatives and settled pressing issues proactively; conducted workshops to present technical object’s functions to the business team, explaining technical info in a way that is understandable for non-technical personnel. SAP ABAP Technical Designer, Developer and Support for WM (June 2002 – May 2004): Developed and tested RICEF consistent with the development standards and quality expectations; ensured that issues related to the development of assigned objects are addressed properly and in a timely manner; provided technical support to all assigned technical objects including object enhancements and prototypes; Ensured that all code changes do not adversely affect the original functionality of the object including counter-checking the developer’s work according to the standards of the project and of Accenture. MT&T: SAP ABAP 4.6, EDI, Workflow and LSMW Accenture Project 3: LaunchNow Industry: Telecommunications Position: Report Analyst from October 2001 to April 2002 Achievements: Applied skills in Industrial Engineering in identifying and implementing improvements to current procedures resulting to shorter lead-time and unclogging data storage. Efficiently delivered client report requirements critical to executive analysis of order data. Significantly increased server efficiency by organizing files in the shared project drive, retaining only, files that are useful and relevant to the delivery of work efforts. R&R: As a Reports Analyst she investigated and monitored highly critical cases to determine cause of order fallout or loss of system availability; identified and performed workarounds when applicable and ensure that system is working properly during service available hours; Conducted quality assurance review on reports created by the primary report analyst prior to distribution to ensure accuracy and correctness. MT&T: Oracle, SQL, MS Applications Accenture Project 2: ABS-CBN Industry: Broadcasting Project: SAP Implementation Assessment Position: SAP Analyst from August 2001 to October 2001 Achievements: Assessed the client’s readiness for a SAP Plant Maintenance implementation. Helped business partners prepare their legacy data for the actual implementation and understand the role each one play in the project. R&R: As a SAP PM Analyst she worked with business partners in analyzing data relevant to the implementation; helped client understand their role in the implementation via business process before and after implementation scenario presentations; trained users on the basic functions of SAP-PM. MT&T: SAP Plant Maintenance, MS Applications Accenture Project 1: Philips Semiconductors Carmona Industry: Semiconductors Position: Functional Analyst from December 2000 to April 2001 Achievements: Provided functional assistance to business partners and trained them in the proper analysis of their DW based on the star schema. R&R: As an Analyst she implemented enhancements to a Data Warehouse project after a high-level design work previously accomplished by Accenture; Constructed Data Stage jobs using Ardent Designer based on existing flowcharts and prepared specifications for each job. MT&T: Oracle - Ardent Designer Philips Semiconductors Philippines LISP Calamba Laguna Achievements: Promoted from Scheduler to planner during her probation period due to outstanding performance. Handled and launched new product lines, successfully introducing new processes in production and operations. Effectively delivered purchase orders of difficult clients by closely monitoring and proactively working with production management. R&R: As a planner she managed order handling, material allocation and in process/finished goods inventory; supervised assembly and test of discrete integrated circuits for five active business lines from Philips Sunnyvale California, Motorola and Nokia among others; maintained regular communication with the logistics team in Philips Sunnyvale California for product status and forecast; coordinated subcontracted products with Amkor-Anam Philippines and STATS Singapore; Spearheaded launching of several new product lines which required full coordination with process and quality control, engineering, production, accounting, warehousing, ISA and MIS both locally and abroad. MT&T: BAAN and MS Applications Thong-Hsing Electronics Philippines Carmelray Canlubang Laguna R&R: As a Production Planner she managed material allocation and inventory of Hybrid Integrated Circuits; Evaluated orders and machine capacity weekly with scheduled weekly/monthly shipments depending on cycle-time and production backlog. MT&T: FOX PRO and MS Applications