Pia Reyes

 PIA V. COSTELO-REYES Menzi, Sto. Tomas, Davao del Norte Mobile Number:- Email Address:- CAREER OBJECTIVE To seek a professional job opportunity with a reputed organization where in my ability and education will be utilized to the maximum level contributing to the success of the organization and self-growth in the company hierarchy. QUALIFICATIONS ability to keep clear, updated and accurate records and reports ability to input and retrieve records and information through the use of computer knowledgeable in Microsoft office programs: Word, Excel, Windows, Dynamics AX and use of other database programs highly skilled in customer service vast working experience in reception and administration works self-motivation, initiative with a high level of energy stress and time management ability strong leadership, exceptional in communicating in English both written and oral excellent in multi-tasking rapid adaptability to new problem-solving and new locations EMPLOYMENT HISTORY SEPTECH EMIRATES LLC Sheik Zayed Road, Dubai, UAE RECEPTIONIST/ADMINISTRATOR July 2013 – January 2016 Reports directly to the Group Operations Manager. Assisting document controller in filing, retrieving and distributing contract related documents to appropriate staff, subcontractors and suppliers. In-charge of printing, photocopying and binding of technical drawings and documents. Responsible in the reproduction of all pre-qualification documents. Ensure stockpiles are available on the shelves. Responsible for the incoming and outgoing correspondences of project office (i.e. typing, receiving, and dispatching). Responsible for the proper disposal of confidential documents. Maintains various contact numbers from clients, suppliers and other company’s contact number. Manages and controls reference numbers for outgoing letters, transmittals and fax messages. Responsible in dispatching/filling/logging incoming and outgoing fax messages. In-charge in preparing the Material Requisition for all the office supplies using Microsoft Dynamics A X Responsible for other related tasks that may be assigned from time to time from different department. Receives/screens/transfers all incoming calls and takes down messages when calls are not relayed to the concerned person/department. Entertains incoming visitors/guests, know their business and inform the concerned person/department. Task to do some secretarial and office administration works from time to time. In-charge of couriers and mailing of documents (incoming/outgoing). Receiving of couriers and distributing it to the concerned person. In-charge for the courier report reconciliation every month. Responsible for National/International Calls Reconciliation report every month. Responsible in maintaining the stocks of office stationery. Responsible in completing the time records of the staff and task to know their whereabouts (for records purposes). Responsible in maintaining the food stocks for the pantry. Responsible for biometric daily attendance report to be sent to the Operations and HR Department. SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC. Luisa Square IT Building Villamor St. Cor. Jacinto Ext., Davao City, PHILIPPINES TIER II ESCALATIONS REPRESENTATIVEJuly 2009 – June 2012 Reports to Tier II Escalations Supervisor. Handles escalated calls for Debit card customers. Performs higher level of assistance to cardholders who encounter inaccessibility of their cards using higher access. Educates customers about features and functionality of the product. Provides excellent customer service to gain loyalty and trust. TRAINEE MENTORNovember 2008 – June 2009 Reports directly to Account Training Supervisor. Assists Account Trainers in monitoring progress on trainees’ call handling and examines improvement in product knowledge. Handles normally from 10-15 nesting trainees depending on the number of trainees per batch. Teaches trainees basic call drivers and gives best examples such as in call listening on how to handle live calls. Provides different strategies and styles in assisting Debit card customers to gain trust and loyalty. Ensures adherence to company policies and rules. Assesses trainees with their performance particularly in areas of excellence and improvement every end of shift. TIER I CUSTOMER REPRESENTATIVE/TEAM POCJune 2007 – November 2008 Reports to an assigned Account Supervisor. Assists Customers in giving answers to their basic questions and inquiries. Educates cardholders regarding usage and features of their debit cards hence ensures complete knowledge of the product before card activation and use up. Facilitates complete customer access and provides options for better management of their funds. Acted as Team POC where duties includes giving support and assistance to teammates regarding the product and acts as team leader when Team Supervisor is away. EDUCATION High School-MARYKNOLL HIGH SCHOOL OF STO. TOMAS Santo Tomas, Davao del Norte, Philippines March 1998 University-UNIVERSITY OF IMMACULATE CONCEPTION Father Selga Street, Davao City, Philippines BACHELOR OF SCIENCE IN COMPUTER SCIENCE March 2002 Training-PROFESSIONAL CAREGIVER St. Augustine School of Nursing Bonifacio St., Davao City, Philippines November 2004 - April 2005 PERSONAL INFORMATION Date of Birth:January 15, 1981 Place of Birth :Davao del Norte, Philippines Citizenship:Filipino Marital Status :Married Gender:Female CHARACTER REFERENCES Available upon request.