Phyllis Njoki

Professional Profile

A seasoned Sales and Management professional based in Nairobi with over a decade of experience driving business growth and operational efficiency. I specialize in supervising sales operations, mentoring teams, and managing high-value client accounts to ensure service excellence.

Key Experience:

• Regional Sales Management: Extensive experience overseeing regional sales operations, including the supervision of team performance and the implementation of strategies to enhance client engagement. Proven track record of analyzing customer feedback to improve satisfaction and retain key accounts.
• Sales & Marketing Strategy: served in multiple Executive roles focused on developing sales strategies to expand market reach. Expertise includes conducting market research, promoting products, and managing client portfolios to drive consistent revenue growth.
• Customer Service & Operations: Background in supervisory roles within the retail sector, managing end-to-end order processing, coordinating deliveries, and resolving client complaints to ensure high retention rates.
• Administration & Events: Foundational experience as a Personal Assistant and Office Administrator, providing direct support to Managing Directors, coordinating complex events, and executing targeted marketing initiatives.

Core Competencies: Key Account Management | Team Supervision | Strategic Planning | Market Research | Customer Relationship Management (CRM) | Event Coordination