Phoebecate Licao Ranera

 EDUCATION RAMON MAGSAYSAY MEMORIAL COLLGE COMPLETED IN March 2015 Bachelor of Science in Business Administration Major in Business Management PHOEBECATE L. RANERA PERSONAL INFORMATION: AGE: 28 DATE OF BIRTH: 09/25/1994 MARITAL STATUS: Single GENDER: Female aBOUT ME I am talented, ambitious and hardworking individual, with broad skills and experience in customer service, social media and leading projects. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. As a working student in college, I had many challenges and had to hold down many jobs in order to complete my coursework, but those challenges haven’t stopped me from succeeding. CONTACTS - - Gensanville Subd. General Santos City WORK EXPERIENCE CUSTOMER SERVICE ASISSTANCE / SM Mall of Gensan December 2012 - August 2015 Main Responsibilities: Receive cash/check payment and issue receipt and conduct cross-selling as necessary. Replenish cash fund from Treasury, and prepare report for treasury. CUSTOMER SERVICE REPRESENTATIVE. / Expert Global Solution July 2015 - October 2017 Main Responsibilities: Manage Large amounts of incoming calls. Assist with placement of orders, refunds, or exchange. Answers question about warranties or terms of sale. Compile reports on overall customer satisfaction. Suggest solutions when a product malfunctions. MEDICAL INTAKE SPECIALIST / AG Urgent Care November 2017–January 2020 Main Responsibilities: Answer all intake referral and inquiry calls live Create and maintain patient record. Ensuring form have the proper signatures and that they’re filled out correctly. Following up with clients and sharing vital information. Perform other duties assigned. SOCIAL MEDIA MANAGER / Nikko’s Brew, Byte-able Computers March 2020–July 2022 Main Responsibilities: Generate, edit, publish and share engaging content daily. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Suggest and implement new features to develop brand awareness, like promotions and competitions. Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency. SKILLS HARD SKILLs Microsoft Office Computer Literacy Canva Customer service Skills Software Knowledge Marketing Skills Like Social media marketing Analytical Skills SOFT SKILLS Adaptability Collaboration and Teamwork Strong work ethic and Motivation Dependability Persistence and Perseverance Problem solving Time Management