OKPARA CHIDIMMA PHOEBE
Lagos, Lagos State, Nigeria-,- –-
Executive Virtual Assistant / Customer Relationship Manager / Lead Generation / Translator
PROFESSIONAL SUMMARY
An Efficient, detail – oriented Executive Virtual Assistant and Customer Relationship Manager known for providing an exceptional support and ensuring that projects are carried out in a well-organized manner and being completed on time.
Experience in providing innovative ideals that can bring about on - time delivery of projects, providing an excellent clients support and developing good relationship to ensure customer satisfaction and retention.
Skilled in customer relationship management tools, project management tools, appointment settings, effective communication, and organizational management.
RELEVANT SKILLS
Executive Virtual Assistant
Excellent knowledge in appointment booking and scheduling meetings using Google meet, Zoom, email, Pick time and Calendly.
Good communication skill which helps in responding to clients’ emails and phone calls.
Good knowledge in project management tools which enhance excellent work flow such as Trello, Asana, Monday.com, and Click-up
Skilled in Accommodation and travel booking using Airbnb, Zillow, booking.com.
Excellent email, calendar and contact list management skills.
Knowledge in carrying out market research, reporting and record keeping.
Customer Relation Manger
Efficient knowledge in customer relationship management tools such as fresh desk, Zendesk, HubSpot, Intercom.
Responding to customer inquiries within company’s SLA hours.
Building and maintaining good customer relationship to ensure customer satisfaction and retention.
Handling costumer complaint and building strategies for improving the overall customer experience.
Lead generator.
Excellent knowledge in lead generation tools such as LinkedIn, Apollo.
Skilled in generating verified leads for companies to enhance their business turn up.
Translator
Good knowledge in translation of document from one language to another while maintaining the origin of the document.
Proofreading and editing of document to ensure its originality.
WORK EXPERIENCE
09/22 - Present Executive Virtual Assistant
Monodome
EDUCATION
2019 Bachelor of Technology: Biochemistry
Federal University of Technology Owerri, Imo State.
TRAINING AND CERTIFICATION
Digital Witch – IT Support Training
Digital Witch – Virtual Assistant Training
Digital Witch – Customer Relationship Management Training
Digital Witch – Lead Generation Training
Digital Witch – Airbnb Hosting
Digital Witch – Email Management
Digital Witch – Appointment Scheduling, Travel and Accommodation Booking
