Phoebe Ansama

Phoebe Ansama Address: San Pablo CIty, Laguna, Philippines Number: - Email: - LinkedIn: Linkedin.com/in/phoebeansama/ Administrative and Customer support specialist CV Objective Dedicated Administrative and Customer support specialist with five years of experience offering outstanding services to clients in a fast-paced work environment. Effective communication skills developed interpersonal skills and quick resolution of customer issues with great problem-solving abilities. Work Experience Bebu Social Media Manager, July 2021- February 2022 • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) • Stay up-to-date with current technologies and trends in social media, design tools, and applications • Communicate with followers, respond to queries in a timely manner and monitor customer reviews • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures, and blog layout) Forchics Customer support, October 2019- January 2021 • Respond to customers' inquiries via email and provide order details. • Update customer information upon customer request • Process refunds, replacements, returns, and gift cards. • Track orders and file claims for lost parcels. Caerus Marketing (StudyKIK) Administrative support, August 2016- January 2018 • Provides administrative support to ensure efficient operation of the office. • Create listings, proposals, and downtime tasks. • Providing answers to clients' questions and managing complaints via Email. • Transferring data, making sure data is 'clean' and up to date, and training other members to use the system. Teleperformance Technical representative for Comcast, June 2015- January 2016 • Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue • Explain highly technical details to customers using simple understandable terms • Maintain up-to-date knowledge of company products and services • Educate customers on the features of company products/services to minimize technical challenges • Follow-up on customers to ensure their issues are completely resolved Skyline Telemarketing Telemarketing Agent/ Virtual Assistant/Article Writer/ Lead generation, October 2014- March 2015 • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. • Explain products or services and prices, and answer questions from customers. • Obtain customer information such as name, address, and payment method, and enter orders into computers. • Provide written content for companies in the form of articles and other creative content. Aiebao (Hairdry 2in1) Virtual assistant for Tracking, Four-month contract • Fulfill orders via Shopify. • Insert necessary tracking information in every order. • Organize Customer tracking numbers. Cointellegence Research specialist, Three-month contract • Research different cryptocurrencies and input the required data and information. • Organize and check various data on the system Education PAMANTASAN LUNGSOD NG SAN PABLO (2020– Expected in 2024) BS Information Systems (Business Analytics) Key Skills • Expert organizational skills • Customer Service • Conversational Spanish speaker • Excellent interpersonal skills • Conflict resolution • Time management Technical skilss • MS Office. Word, Excel, Powerpoint, Outlook, Access, OneNote • Google Drive. Docs, Sheets, Forms, Slides. • Spreadsheets. Excel, Google Sheets, OpenOffice • Social Media. Facebook, Twitter, LinkedIn, Instagram, posts, giveaways, customer interaction. • Research. Source checking, intellectual property rights, networking, outreach, advanced Google search. • CRM software (Pipedrive, Gorgias, Freshdesk, Teamworkdesk, Zendesk